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Requesting assisitance with an infection found by RogueKiller


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#1 flywelder

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Posted 16 August 2014 - 03:49 PM

Hi, My computer is a HP Pavillian a 1102n  desk top tower, with XP  home edition V. 2002

 and A pentuim 4  at 2.93 GHz

using Malwarebytes latest edtion  and Comodo ISP  and 99% of the time I use Firefox  as my browser.

Here is the issue: Malwarebytes will not fully activate, the part that will not stay activated is the 'maliciouse web site protection' .

When i attempt to activate it  it does so  but within 3 seconds it deactivates.  this happens repeatdely.

malwarebytes scans  find no infections. Comodo scans find no infections.  a complete cleaning and removal of malwarebytes  followed by a reinstallation of malwarebytes  does nothing to correct the issue,  tried this 4 times.

 

Plus Malwarebytes  repeatedly reports that it was not able to update the anti rootkit DDR driver, for some reason and  it reports there are code 5  errors.   ( hopefully these mean something to some one here at Bleeping computer, for I have no clue, but would like it to be corrected soon)

 

I have attempted to cun Malwarebytes Chameleon, but went through all the start buttons,  until finall the last one opened the black  DOS window,  and I was able to initiat a scan,  however,  the scan rain for 34 hrs!  al the while the text read , " Waiting for scan to end"    after  34 hrs????!!! ....too excessive  amount of time i figured, there must be an infection that is stopping it from completing,  and so i stopped it manually. 

 

Plus, firefox wil not completly update to the latest version. it attempts to but fails for some reason.

 

I have attached screen prints of the problem issues so that you can look at what I am seeing every day on my monitor.

 

 I have also attached the log of the RogueKiller scan that I did on Aug. 15, 2014  there are several 'orange ' colored items but I don't know what they are and if it is safe for me to remove them and the  Rogue killer program suggests I ask some one before proceeding.

 

After the RogueKiller scan completed  it opened a web page  titled: "KernalMode rootkits part 1".  there I read that the program did so becasue it detected one or more rootkits.

 

From what I am able to decipher from the scan,  it found three rootkits, for they are highlighted orange  and found in the anti rootkit section of the report.  Every other "TAB"  is iether empty or  green, with the exception of the Registry tab, where everything is grey in color.

 

I suspect  this  'hook'  or what ever it is that Rogue killer found has something to do with the bad issues my computer is experiencing.

 

i would like some one to look over these screen prints and logs and txts.  and advise me please.

 Thank you very much,  if i can provide other info  to help I will, please ask  me.

Attached Files


Edited by hamluis, 16 August 2014 - 03:57 PM.
Moved from XP to Malware Removal Logs - Hamluis.


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#2 HelpBot

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Posted 21 August 2014 - 03:50 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

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#3 flywelder

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Posted 25 August 2014 - 09:24 AM

Outside of updating flashplayer to the latest version,  and running Comodo cleaning essesntials, I have done nothing beyond  what is posted above in my opening post on Aug. 16, 2014 . with the exceptions of :

 

After not hearing from the forum at bleeping, ....I ran CCE   { comodo cleaning essentilas}  on a hunch there is an infection on my computer.

CCE  found  11 infections. I followed the steps provided by CCe instructions,  and cleaned the infections out. or so I thought.

 I ran cce again on aug. 22  just to be certain there were no more infections. CCE  found 11 infections again! 

Plus, after the program ran and reported that it had cleaned the malicious infections, I looked  at the results in the quarantined area and these latest  infections are the very same as the first that were found by CCE???

Plus Each time CCE  goes through the steps to,... I guess verify the cleaning..  the monitor suddenly goes black and blank, and the computer  reboots. and then a window pops up and announces  that the  computer has just recovered from a serious error.  This has happened both times that i have run CCE this week.
I made a screen print of this error  if you wish to read it I can attach it.

Plus, have  a  Comodo log  of the quarantined  items, that I can attach,  so you can see the names of the found infections and  see what CCE did.  for I suppose  there is important info in those reports that may help you, to help me...? ( you know better than i ) 

The computer is a HP pavilion a1102n desk top   in a home. 
using XP home edition V 2002    32 bit;         Pentium 4  2.93 Ghz
Using Comodo ISP, latest version  and malwarebytes, which rememebr is partially activated.

 

I still need help with what ever malware is  being reported as iether being found repetedly  and or quarentined.

 

Operating system is: windows XP  home edition  Version 2002   32 bit.

I do NOT have original  windows CD/DVD ......... I think I have a windows 98 CD/DVD  laying somewhere though.

Computer is running Comodo internet security premium  and Malwarebytes.

On Aug. 25,2014  I have run new scan using dds and attached the logs that were generated, one had to be zipped, it is too large  otherwise.

Attached Files


Edited by flywelder, 25 August 2014 - 09:29 AM.


#4 Elise

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Posted 02 September 2014 - 03:04 PM

Hello flywelder,

My apologies for the delay. My name is Elise and I'll assist you with this issue.

 

For the malwarebytes problem, have you tried to resolve this using their support? I suspect you're using the paid version in which case you're entitled to free support, which is likely to pinpoint the issue a lot faster than we could. :)

 

Can you also post the CCE log showing the 11 detections so that I know what you're referring to?


regards, Elise


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