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Adobe Flash Player "lost connection"


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#1 peanutsnana

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Posted 16 August 2014 - 03:32 PM

I have Windows 7 64 bit operating system.  I have never had a problem with the Adobe Flash Player before.  All of a sudden my computer doesn't seem to be able to update it.  It tells me I don't have Adobe Flash Player but when my son looked it said I had Adobe 32 bit?

 

I have tried to download and upgrade but in the middle of the process it stops and tells me "Lost connection. Trying to reconnect"  It never does reconnect.  I know I have to be missing something somewhere or doing something wrong.  I just don't have a clue.

 

I hope I entered this in the right area.

 

Thank You for any help.

 

Sherry



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#2 hamluis

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Posted 16 August 2014 - 04:07 PM

Did you go to the Adobe site?  Earlier today, I went there and updated the version on this O/S...with no problems.

 

http://get.adobe.com/flashplayer/ , be sure to uncheck the "optional offer" of Google Chrome.

 

Louis



#3 peanutsnana

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Posted 16 August 2014 - 08:12 PM

Yes Sir, I did. Several times in fact.  I also unchecked the Google Chrome option. 



#4 peanutsnana

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Posted 16 August 2014 - 08:23 PM

Tried again, from the link you provided.  It gets installed to 33%, then it tells me Lost Connection. Trying to reconnect.  After a few minutes, it tells me unable to install.



#5 Daveski17

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Posted 17 August 2014 - 07:32 AM

On my other laptop I can't update the Adobe flash plug-in for IE, so I download the installer from this page at Major Geeks and run it after downloading the installer itself.

 

http://www.majorgeeks.com/files/details/adobe_flash_player_for_internet_explorer.html


Edited by Daveski17, 17 August 2014 - 07:33 AM.


#6 hamluis

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Posted 17 August 2014 - 07:46 AM

Any other apparent problems with your connection....surfing, web mail, other sites?

 

Louis



#7 peanutsnana

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Posted 17 August 2014 - 01:15 PM

No other issues I've noticed.  Except for all the adds that keep popping up, whether I'm checking e-mail or looking up a recipe.   I have a pop-up blocker on all the time, but doesn't seem to be working much. Just suddenly I can't watch videos through sites like Netflix, Hulu.  Things I've been able to do until recently. 



#8 peanutsnana

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Posted 18 August 2014 - 01:36 PM

Daveski17 - Tried the link you suggested.  It acted like it installed, and when I go to the computer programs (uninstall/change) it shows the program.  Tried to watch a video, but I'm still getting the prompt (in IE) to download Adobe Flash.  If I go thru Firefox, it says I have Adobe Flash Player, but none of the videos get past "buffering".



#9 hamluis

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Posted 18 August 2014 - 02:16 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#10 frankp316

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Posted 18 August 2014 - 05:43 PM

Sometimes Flash gets corrupted. So you might want to try uninstalling using the uninstall tool at the link below and then reinstall. 

 

 

 

 

http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html



#11 peanutsnana

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Posted 18 August 2014 - 09:04 PM

http://speccy.piriform.com/results/bwijOgQce0FYgXKgWcwjOw5http://speccy.piriform.com/results/bwijOgQce0FYgXKgWcwjOw5

#12 peanutsnana

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Posted 18 August 2014 - 09:19 PM

Attached File  Result.txt   33.42KB   1 downloadsI hope I'm doing this right?
 
Pasted data into post - Hamluis.
 
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by Sherry (administrator) on 18-08-2014 at 22:06:09
Running from "C:\Users\Sherry\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal

***************************************************************************
 

========================= Event log errors: ===============================
 

Application errors:
==================
Error: (08/18/2014 09:24:04 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

 

Error: (08/18/2014 09:22:11 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (08/18/2014 02:31:55 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

Error: (08/18/2014 02:31:20 PM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

  
Error: (08/18/2014 07:05:30 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (08/18/2014 07:05:30 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (08/18/2014 07:04:14 AM) (Source: Toshiba App Place) (User: )
Description: System.ArgumentOutOfRangeException: Number must be either non-negative and less than or equal to Int32.MaxValue or -1.
Parameter name: dueTime
Stack Trace:
   at System.Threading.Timer..ctor(TimerCallback callback, Object state, Int32 dueTime, Int32 period)
   at System.Timers.Timer.set_Enabled(Boolean value)
   at SnappCloud.ActivationReminder.AraClient.PostInit()
   at SnappCloud.ActivationReminder.Program.Main(String[] args)

 

Error: (08/18/2014 06:45:47 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

 

Error: (08/18/2014 06:45:47 AM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance strings in the Performance registry value is corrupted when process Performance extension counter provider. The BaseIndex value from the Performance registry is the first DWORD in the Data section, LastCounter value is the second DWORD in the Data section, and LastHelp value is the third DWORD in the Data section.

 

Error: (08/18/2014 06:42:25 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

 

System errors:
=============
Error: (08/18/2014 09:22:05 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

 

Error: (08/18/2014 09:20:50 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (08/18/2014 02:31:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

 

Error: (08/18/2014 02:31:39 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (08/18/2014 02:30:29 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (08/18/2014 06:42:22 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

 

Error: (08/18/2014 06:41:06 AM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 126

 

Error: (08/17/2014 09:11:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

 

Error: (08/17/2014 09:11:26 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYLOCAL SERVICES-1-5-19LocalHost (Using LRPC)

 

Error: (08/17/2014 09:10:14 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has failed to start.

Module Path: C:\windows\system32\Rtlihvs.dll
Error Code: 126


Microsoft Office Sessions:
=========================


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Microsoft Publisher 2000 Deluxe Disc 1 (HKLM-x32\...\{004A0409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.3821 - Microsoft Corporation)
Microsoft Publisher 2000 SR-1 Deluxe Disc 2 (HKLM-x32\...\{004B0409-78E1-11D2-B60F-006097C998E7}) (Version: 9.00.3821 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft Silverlight Packages (HKCU\...\Microsoft Silverlight Packages) (Version:  - )
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Mirror Mysteries (HKLM-x32\...\Mirror Mysteries) (Version:  - )
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 30.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
My Farm Life (HKLM-x32\...\My Farm Life) (Version: 1.0 - Alawar Entertainment Inc.)
My Kindom for the Princess III (HKLM-x32\...\{B197EDA3-A786-4C94-A62F-BC2F3F792EFC}) (Version: 1.00.0000 - Intenium GmbH)
Natalie Brooks - Mystery at Hillcrest High (HKLM-x32\...\Natalie Brooks - Mystery at Hillcrest High) (Version:  - Alawar Entertainment Inc.)
Natalie Brooks - Secrets of Treasure House (HKLM-x32\...\Natalie Brooks - Secrets of Treasure House) (Version:  - Alawar Entertainment Inc.)
Natalie Brooks - The Treasures of the Lost Kingdom (HKLM-x32\...\Natalie Brooks - The Treasures of the Lost Kingdom) (Version:  - Alawar Entertainment Inc.)
Nightmare on the Pacific (HKLM-x32\...\Nightmare on the Pacific) (Version:  - )
Nightmares from the Deep - The Cursed Heart (HKLM-x32\...\Nightmares from the Deep - The Cursed Heart) (Version: 1.0 - Viva Media, LLC)
NOOK for PC (HKLM-x32\...\BN_DesktopReader) (Version: 2.5.6.9575 - Barnesandnoble.com)
Nuance PaperPort 12 (HKLM-x32\...\{88B5FBDC-967D-4B1F-B291-39284AE12201}) (Version: 12.1.0005 - Nuance Communications, Inc.)
Nuance PDF Viewer Plus (HKLM-x32\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)
Oriental Dreams (HKLM-x32\...\Oriental Dreams) (Version:  - Alawar Entertainment Inc.)
PaperPort Image Printer 64-bit (HKLM\...\{715CAACC-579B-4831-A5F4-A83A8DE3EFE2}) (Version: 14.00.0000 - Nuance Communications, Inc.)
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Pet Vet 3D Animal Hospital (HKLM-x32\...\Pet Vet 3D Animal Hospital_is1) (Version: Pet Vet 3D Animal Hospital - Viva Media)
Pet Vet 3D Down Under (HKLM-x32\...\MTK3) (Version: 1.1.3 - VIVA Media)
Pet Vet 3D Wild Animal Hospital (HKLM-x32\...\{EC2E6762-B804-42B4-B009-1BE945D1CAC6}_is1) (Version: 1.0.10 - Viva Media)
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
PlayReady PC Runtime x86 (HKLM-x32\...\{CCA5EAAD-92F4-4B7A-B5EE-14294C66AB61}) (Version: 1.3.0 - Microsoft Corporation)
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6559 - Realtek Semiconductor Corp.)
Realtek USB 2.0 Reader Driver (HKLM-x32\...\{62BBB2F0-E220-4821-A564-730807D2C34D}) (Version: 6.1.7601.39013 - Realtek Semiconductor Corp.)
Realtek WLAN Driver (HKLM-x32\...\{9D3D8C60-A55F-4fed-B2B9-173001290E16}) (Version: 2.00.0016 - REALTEK Semiconductor Corp.)
Scansoft PDF Professional (x32 Version:  - ) Hidden
SCREENSEVEN GAME CENTER (HKLM-x32\...\{2699A10A-73DC-467C-BDC7-3E388D64D194}) (Version: 1.00.0000 - Intenium GmbH)
Sky Kingdoms (HKLM-x32\...\Sky Kingdoms) (Version:  - Alawar Entertainment Inc.)
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.10.1 - Synaptics Incorporated)
The Enchanting Islands (HKLM-x32\...\The Enchanting Islands) (Version:  - Alawar Entertainment Inc.)
The Stanwick Mystery (HKLM-x32\...\The Stanwick Mystery) (Version:  - )
The Three Musketeers Extended Edition (HKLM-x32\...\The Three Musketeers Extended Editionv1.0) (Version: v1.0 - Tri Synergy)
Toshiba App Place (HKLM-x32\...\{ED3CBA78-488F-4E8C-B33F-8E3BF4DDB4D2}) (Version: 1.0.6.3 - Toshiba)
TOSHIBA Application Installer (HKLM-x32\...\{970472D0-F5F9-4158-A6E3-1AE49EFEF2D3}) (Version: 9.0.1.2 - TOSHIBA)
TOSHIBA Assist (HKLM-x32\...\{C2A276E3-154E-44DC-AAF1-FFDD7FD30E35}) (Version: 4.2.3.1 - TOSHIBA CORPORATION)
TOSHIBA Audio Enhancement (HKLM\...\{F2DE0088-CF05-4DAB-AC4D-9D2C4D657456}) (Version: 1.0.2.8 - TOSHIBA Corporation)
Toshiba Book Place (HKLM-x32\...\{C31337DE-0CDC-45A9-9A32-F099AC78D557}) (Version: 3.0.9490 - K-NFB Reading Technology, Inc.)
TOSHIBA Bulletin Board (HKLM-x32\...\InstallShield_{1C8C049A-145F-4A6E-8290-B5C245EBE39D}) (Version: 1.6.11.64 - TOSHIBA Corporation)
TOSHIBA Bulletin Board (Version: 1.6.11.64 - TOSHIBA Corporation) Hidden
TOSHIBA Disc Creator (HKLM\...\{5DA0E02F-970B-424B-BF41-513A5018E4C0}) (Version: 2.1.0.11 for x64 - TOSHIBA Corporation)
TOSHIBA eco Utility (HKLM\...\{2C486987-D447-4E36-8D61-86E48E24199C}) (Version: 1.3.10.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (HKLM-x32\...\InstallShield_{F67FA545-D8E5-4209-86B1-AEE045D1003F}) (Version: 3.1.18.64 - TOSHIBA Corporation)
TOSHIBA Face Recognition (Version: 3.1.18.64 - TOSHIBA Corporation) Hidden
TOSHIBA Hardware Setup (HKLM-x32\...\{97965331-BC5D-4D9F-B6DF-5C0A123E4AE0}) (Version: 2.1.0.8 - TOSHIBA Corporation)
TOSHIBA HDD/SSD Alert (HKLM\...\{D4322448-B6AF-4316-B859-D8A0E84DCB38}) (Version: 3.1.64.11 - TOSHIBA Corporation)
Toshiba Laptop Checkup (HKLM-x32\...\NortonPCCheckup) (Version: 2.0.17.38 - Symantec Corporation)
TOSHIBA Media Controller (HKLM-x32\...\{C7A4F26F-F9B0-41B2-8659-99181108CDE3}) (Version: 1.0.87.4 - TOSHIBA CORPORATION)
TOSHIBA Media Controller Plug-in (HKLM-x32\...\{F26FDF57-483E-42C8-A9C9-EEE1EDB256E0}) (Version: 1.0.8.0 - TOSHIBA CORPORATION)
Toshiba Online Backup (HKLM-x32\...\{C57BCDE1-7CB9-467D-B3BA-7E119916CDC1}) (Version: 2.0.0.31 - Toshiba)
TOSHIBA PC Health Monitor (HKLM\...\{9DECD0F9-D3E8-48B0-A390-1CF09F54E3A4}) (Version: 1.7.15.64 - TOSHIBA Corporation)
TOSHIBA Quality Application (HKLM-x32\...\{E69992ED-A7F6-406C-9280-1C156417BC49}) (Version: 1.0.4 - TOSHIBA)
TOSHIBA Recovery Media Creator (HKLM-x32\...\{B65BBB06-1F8E-48F5-8A54-B024A9E15FDF}) (Version: 2.1.6.52020009 - TOSHIBA CORPORATION)
TOSHIBA ReelTime (HKLM-x32\...\InstallShield_{24811C12-F4A9-4D0F-8494-A7B8FE46123C}) (Version: 1.7.21.64 - TOSHIBA Corporation)
TOSHIBA ReelTime (Version: 1.7.21.64 - TOSHIBA Corporation) Hidden
TOSHIBA Resolution+ Plug-in for Windows Media Player (HKLM-x32\...\{6CB76C9D-80C2-4CB3-A4CD-D96B239E3F94}) (Version: 1.1.2004 - TOSHIBA Corporation)
Toshiba Security Dashboard (HKLM-x32\...\ToshibaSD) (Version: 1.0.0.48 - Symantec Corporation)
TOSHIBA Service Station (HKLM-x32\...\{AC6569FA-6919-442A-8552-073BE69E247A}) (Version: 2.2.13 - TOSHIBA)
TOSHIBA Supervisor Password (HKLM-x32\...\{0AF17224-CF88-40B8-BB1A-D179369847B4}) (Version: 2.1.0.3 - TOSHIBA Corporation)
TOSHIBA User's Guide (HKLM-x32\...\{3384E1D9-3F18-4A98-8655-180FEF0DFC02}) (Version: 1.00.02 - TOSHIBA)
TOSHIBA Value Added Package (HKLM-x32\...\InstallShield_{066CFFF8-12BF-4390-A673-75F95EFF188E}) (Version: 1.6.0021.640203 - TOSHIBA Corporation)
TOSHIBA Value Added Package (Version: 1.6.0021.640203 - TOSHIBA Corporation) Hidden
TOSHIBA Value Added Package (x32 Version: 1.6.0021.640203 - TOSHIBA Corporation) Hidden
TOSHIBA Web Camera Application (HKLM-x32\...\InstallShield_{6F3C8901-EBD3-470D-87F8-AC210F6E5E02}) (Version: 2.0.3.33 - TOSHIBA Corporation)
TOSHIBA Web Camera Application (x32 Version: 2.0.3.33 - TOSHIBA Corporation) Hidden
TOSHIBARegistration (HKLM-x32\...\{5AF550B4-BB67-4E7E-82F1-2C4300279050}) (Version: 1.0.9 - TOSHIBA)
Treasure Island Extended Edition (HKLM-x32\...\Treasure Island Extended Editionv1.0) (Version: v1.0 - Tri Synergy)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
Update for Microsoft Office 2007 Help for Common Features (KB963673) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_STANDARDR_{AB365889-0395-4FAD-B702-CA5985D53D42}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{90120000-002A-0000-1000-0000000FF1CE}_STANDARDR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_STANDARDR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_STANDARDR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Help (KB963677) (HKLM-x32\...\{90120000-001A-0409-0000-0000000FF1CE}_STANDARDR_{0451F231-E3E3-4943-AB9F-58EB96171784}) (Version:  - Microsoft)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM-x32\...\{91120000-0012-0000-0000-0000000FF1CE}_STANDARDR_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version:  - Microsoft)
Update for Microsoft Office Powerpoint 2007 Help (KB963669) (HKLM-x32\...\{90120000-0018-0409-0000-0000000FF1CE}_STANDARDR_{397B1D4F-ED7B-4ACA-A637-43B670843876}) (Version:  - Microsoft)
Update for Microsoft Office Script Editor Help (KB963671) (HKLM-x32\...\{90120000-006E-0409-0000-0000000FF1CE}_STANDARDR_{CD11C6A2-FFC6-4271-8EAB-79C3582F505C}) (Version:  - Microsoft)
Update for Microsoft Office Word 2007 Help (KB963665) (HKLM-x32\...\{90120000-001B-0409-0000-0000000FF1CE}_STANDARDR_{80E762AA-C921-4839-9D7D-DB62A72C0726}) (Version:  - Microsoft)
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Use the entry named LeapFrog Connect to uninstall (LeapFrog My Pals Plugin) (HKLM-x32\...\MyPalsPlugin) (Version:  - LeapFrog)
Visual Studio 2008 x64 Redistributables (HKLM-x32\...\{FCDBEA60-79F0-4FAE-BBA8-55A26C609A49}) (Version: 10.0.0.2 - AVG Technologies)
Visual Studio 2010 x64 Redistributables (HKLM\...\{21B133D6-5979-47F0-BE1C-F6A6B304693F}) (Version: 13.0.0.1 - AVG Technologies)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WildTangent Games (HKLM-x32\...\WildTangent toshiba Master Uninstall) (Version: 1.0.3.0 - WildTangent)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (Toshiba Games) (x32 Version: 4.0.11.14 - WildTangent) Hidden
Windows Driver Package - Leapfrog (Leapfrog-USBLAN) Net  (09/10/2009 02.03.05.012) (HKLM\...\8F14F2ECEDE68D26EA515B48DC25B39103C4FE8D) (Version: 09/10/2009 02.03.05.012 - Leapfrog)
Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3538.0513 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows Live Messenger (x32 Version: 15.4.3538.0513 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Remote Client (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Client Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live Remote Service Resources (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
World Mosaics 5 (HKLM-x32\...\{FCE5B0A4-294E-4653-BB5D-C749F1D1B117}) (Version: 1.00.0000 - Intenium GmbH)

 

========================= Memory info: ===================================
Percentage of memory in use: 49%
Total physical RAM: 3988.8 MB
Available physical RAM: 2004.39 MB
Total Pagefile: 7975.79 MB
Available Pagefile: 5791.45 MB
Total Virtual: 4095.88 MB
Available Virtual: 3987.1 MB

 

========================= Partitions: =====================================
1 Drive c: (TI106401W0D) (Fixed) (Total:581.42 GB) (Free:501.2 GB) NTFS
 

========================= Users: ========================================
User accounts for \\SHERRY-PC
Administrator            Guest                    Sherry                  

**** End of log ****
 


Edited by hamluis, 19 August 2014 - 07:21 AM.


#13 hamluis

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Posted 19 August 2014 - 07:37 AM

It seems that you may be infected, PastaQuotes is running and some flag it as malware.

 

Moving topic to Am I Infected forum for a look by the more knowledgeable.

 

Louis



#14 peanutsnana

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Posted 19 August 2014 - 04:32 PM

Louis,

Thank You for your help! I am so computer illiterate, so I appreciate all the help I can get.

Sincerely,

Sherry

#15 peanutsnana

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Posted 19 August 2014 - 07:12 PM

How do I find my content in the Am I Infected forum, or will someone contact me?




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