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Word document corrupt and unable to be opened


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#1 vanquisherr

vanquisherr

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  • Local time:07:11 PM

Posted 16 August 2014 - 02:08 PM

Hello Bleeping Computer. I have used this forum before to fix issues with my computer, and for the issue i have today, i haven't been able to find an existing solution.

 

I tried to open my essay file today but when i tried, i get the message

 

"We're sorry. We can't open JALE1014 Drugs and Crime essay.docx because we found a problem with its contents".

Details: The file is corrupt and cannot be opened.

 

 

I then try to use the Word recovery of my file, but this is what happens

 

 

"We're sorry. We can't open JALE1014 Drugs and Crime essay.docx because we found a problem with its contents".

Details: Microsoft Office cannot open this file because some parts are missing or invalid.

 

I tried every single fix that i was able to find, and to name them, they are:

 

  1. Opening the file on another computer. Didn't work
  2. Changing the file extension from docx to zip. Wasn't able to open it.
  3. Changing the file extension to rtf. Wasn't able to open it.
  4. I tried to find previous versions of the file in my autosaves folder in Appdata\roaming\microsoft but didn't find one.
  5. Changing the file extension to txt. Was able to open it, but this was what i got:

 

PK    !     j'
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¢Í&’3sï=žH“ÑdkÊd
!jgs6Ì,+Òv‘³ÙKzÏ’ˆÂ*Q:9ÛAd“ñõÕh¶óRÛ˜³%¢à<Ê%3çÁR¥pÁ¤cXp/ä§X ¿î¸tÁbŠ•ž «“ç-½®I”‘••3á}©¥@ªóµU?RÒ&!#å¾'.µ7ÔÀøÑ„ªò{@£{£Ñ­ ™Š€¯ÂP߸ ¸rreH™¶9ÂéŠBKhõ•›NBŒ4sSfmÅmü¿rØ•™C ååAZëNˆˆ»âå    jßîx@$A s'Âæï½Q|3ï)œCë°¯ÑZwB€U=1œÿ0Jóú˜CcÝ    ´¡~ÏæØÛœŠ¤Îip>Òz
ÿ¸öaVê”.ì! >=é6‘¬Ï¾T«Y:’Í÷?›ñ   ÿÿ PK    ! ‘·ï   N  _rels/.rels ¢(                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                  ¬’ÁjÃ0@ïƒýƒÑ½QÚÁ£N/cÐÛÙ[ILÛØj×þý<ØØ]éaGËÒÓ“ÐzsœFuà”]ð–U
Š½    Öù^Ã[û¼x •…¼¥1xÖpâ›æöfýÊ#I)ʃ‹YŠÏ‘øˆ˜ÍÀå*Döå§i")ÏÔc$³£žqU×÷˜~3 ™1ÕÖjH[{ª=E¾†ºÎ~
f?±—3-ÂÞ²]ÄTꓸ2j)õ,l0/%œ‘b¬
ð¼Ñêz£¿§Å‰…,    ¡    ‰/û|f\ZþçŠæ?6ï!Y´_áoœ]Aó  ÿÿ PK    ! U!,}  f  word/_rels/document.xml.rels ¢(                                                                                                                                                                                                                                                                  ÜVkkÛ0ý>؆웥Øm“vkRXPX¡¤Ùç¡H׎¨F’ãøßïÆ]ÛZÓ€    l`u-{t$ßË«•V½%8/­G    D=0Ü
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 ·+úé`>HmMM
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_  

 

As you can see, there are still parts of the document that still make sense and isn't written in some alien language.

 

I use AVG Free antivirus and haven't turned it off since i installed it.

 

The following are my computer specs.

 

Disk drives:

  • Kingston SV300S37A120G ATA Device
  • ST750LX003

Processor:

  • Intel Core i5-4200M @ 2.50GHz

System type:

  • Windows 7 Home Premium 64-bit Operating system

 

I am unable to attach the file to my post, so i will be uploading the file onto mediafire.

 

I'm not great with computers so i am not sure what other information i should be providing.

Hopefully i will be able to recover my essay with some help.

 

I wasn't able to attach a docx file to this post, so i uploaded to mediafire.

http://www.mediafire.com/download/9lqqagax22bib5f/JALE1014+Drugs+and+Crime+essay.docx

 

Any suggestions would be much appreciated.

 

Regards,

Jason


Edited by hamluis, 17 August 2014 - 01:16 PM.
Moved from Win 7 to Business Apps - Hamluis.


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#2 JohnC_21

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Posted 16 August 2014 - 02:29 PM

If you have System Restore enabled you may be able to retrieve a previous version by right clicking the file and under the Previous Versions tab there is hopefully a document listed.

 

6293185-481-661.jpg

 

 

6293186-377-515.jpg



#3 vanquisherr

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Posted 16 August 2014 - 02:34 PM

Thank you for this suggestion. I don't have any previous versions to restore to. The list is empty.



#4 JohnC_21

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Posted 16 August 2014 - 02:41 PM

Try

 

Savvy DOCX Recovery

 

Edit: Here is the download site.

 

http://s2services.com/software/


Edited by JohnC_21, 16 August 2014 - 02:42 PM.


#5 vanquisherr

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Posted 16 August 2014 - 03:21 PM

Running the program now. It's taking quite a while. It has been stuck on about 1/10 for an hour. I will keep the program running overnight. I have been looking for solutions all through the night and its almost morning. I can't keep this up anymore. Hopefully this will fix it John. Thank you very much


Edited by vanquisherr, 16 August 2014 - 03:34 PM.


#6 hamluis

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Posted 16 August 2014 - 04:03 PM

IMO, it's possible that the file may lie on bad sectors, leading to the corruption.  I would try running the chkdsk /r command on the partition reflecting the file, since all else seems to be failing.

 

Louis



#7 vanquisherr

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Posted 17 August 2014 - 01:37 AM

The Savvy docx recovery program didn't work. I also didn't get any hits from scanning my whole computer thoroughly with AVG Free.

 

I ran disckcheck by going to properties, tolls and clicking check now.

There was a popup message during the scan but i accidentally closed it. Is there some way to find out what that message was?



#8 noknojon

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Posted 17 August 2014 - 01:52 AM

Hello -

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here (only Copy / Paste the link)

 

If AustrAlien replies, please follow his ideas first -

 

Thank You -



#9 vanquisherr

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Posted 17 August 2014 - 02:07 AM

This is my snapshot from Speccy

 

http://speccy.piriform.com/results/SVQLNqFLM2GPikzJwPKyro5



#10 noknojon

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Posted 17 August 2014 - 05:49 AM

Windows Update
AutoUpdate: Disabled <<<
Hotfixes10/01/2014 << End of Updates ??

 

Please run Windows Updates, as you are missing 6 months of important updates ........



#11 vanquisherr

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Posted 17 August 2014 - 06:15 AM

Will do so now. Would that be a possible cause for file corruption? I have found another one of my files corrupted, but it wasn't anything important. Should i provide that here as well?


Edited by vanquisherr, 17 August 2014 - 06:15 AM.


#12 noknojon

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Posted 17 August 2014 - 07:34 AM

Without you doing the full 6 months of "required updates" we are not able to answer your question.

 

You are asking "How long is a piece of string ??" - - - - -



#13 vanquisherr

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Posted 17 August 2014 - 07:41 AM

What i am urgently looking for now is to fix my word document. Fixing the cause of it can come later. Seeing as how the file can't be opened on other computers that are up to date with updates, i don't think that my outdated windows is the cause of this error, but i may be wrong.

I am now updating my windows.

 

Any ideas on how to fix the actual file?

Thank you



#14 hamluis

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Posted 17 August 2014 - 07:42 AM

The proper way to run chkdsk /r or the equivalent...to try to free files lying on bad sectors...is to check BOTH boxes, if you are using the graphical interface (as you reported).

 

Louis



#15 noknojon

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Posted 17 August 2014 - 07:50 AM

Basic directions on performing a disk check -

 

Run a Disk Check on your Main Hard Drive in Windows:
• Click Start and open Computer
• Right-click on C: (or your selected Hard Drive letters) and select Properties
• Click on the Tools tab
• Under Error-checking click the Check Now... button
• Mark the 2 boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
• Click on the Start button
• When the message box pops up, click the Schedule disk check button and RESTART your computer
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
NOTES : This can take from 1 to 2 hours to complete depending on your system, so let it continue
Do not Reboot during the scan, as you can (will) lose data from the system.
If this is a laptop, plug it into a reliable power source, as batteries do fail.
Once completed, the computer will reboot back to Normal Mode.

 

 

Also do a sfc /scannow check if you are doing a disk check ..........

Run System File Check from an Elevated Command Prompt
1. Open Elevated Command Prompt as per directions
2. Type sfc /scannow and press Enter (note the space between c and / it must be there)
3. (On average).This should not take longer than 20 minutes to finish
4. NOTE : Do not touch the keyboard while this is running

5. Do not Reboot during the scan, as you can (will) lose data from the system.
If this is a laptop, plug it into a reliable power source, as batteries do fail.


Edited by noknojon, 17 August 2014 - 07:52 AM.





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