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Perfect365.exe


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#1 ImBackHerobrine

ImBackHerobrine

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Posted 16 August 2014 - 01:35 PM

My grandmother tried to run this, and her AVG detected it immediately as Trojan.Generic.609, and Malwarebytes detected it as PUP.Optional.Firseria. Is this true?

 

EDIT: I found, the link she got it from was this: 

http://www.win-install.com/perfect365?utm_source=google&utm_medium=cpc&utm_campaign=WIN_US_en_LongTail&utm_content=Perfect365&utm_term=perfect365%20for%20pc


Edited by ImBackHerobrine, 16 August 2014 - 01:40 PM.


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#2 R0D3R1CK

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Posted 21 August 2014 - 12:00 AM

Hello ImBackHerobrine

Thanks for being patient. If you still need assistance, please follow these instructions:

#######################################################

Please download Rkill by Grinler and save it to your desktop.
  • Link 1
  • Link 2
    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista, right-click on it and Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • If the tool does not run from any of the links provided, please let me know.
  • Do not reboot the computer. You will need to run RKill again if you reboot.
#######################################################

Download Security Check from here or here and save it to your Desktop.
  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • Notepad document should open automatically called checkup.txt; please post the contents of that document.
NOTE 1: If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2: SecurityCheck may produce some false warning(s), so leave the results reading to me.


#######################################################

Please download MiniToolBox, save it to your desktop, and run it.
Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.
#######################################################

Please download AdwCleaner by Xplode and save to your Desktop.
  • If you are using Windows Vista, 7 or 8, right-click and select Run As Administrator. Otherwise, double-click on AdwCleaner.exe to run the tool.
  • Click on the Scan button.
  • AdwCleaner will begin. Please be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button. A logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • All logfiles are saved in the C:\AdwCleaner folder, which was created when running the tool.
#######################################################

Please download Junkware Removal Tool thisisujrt.gif to your desktop.
Note: Shut down your protection software now to avoid potential conflicts.
  • If you are using Windows Vista, 7, or 8, right-mouse click JRT.exe and select "Run as Administrator". Otherwise, simply double-click the icon
  • The tool will open and begin scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • When the scan completes, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
#######################################################

Please download Malwarebytes Anti-Malware photo.jpg?sz=48 and save it to your desktop.
  • Double-click on the setup file (mbam-setup.exe), then click on Run to install.
  • Malwarebytes will automatically open to it's Dashboard. If you have never run this version, you should see a red note at the top indicating "A scan has never been run on your system"

    malwarebytes-anti-malware-fix-now.jpg
    .
  • Click on Update Now to download the current database definitions, then click the Scan Now >> button.
    .
  • If you have run this version before, you should see a green note at the top indicating "Your system is fully protected".
  • You will be prompted to update Malwarebytes...click on the Update Now button.

    malwarebytes-anti-malware-2-0-update-now
    .
  • The THREAT SCAN will automatically begin.

    malwarebytes-anti-malware-scan.jpg
    .
  • When the scan has completed, the results will be displayed. Click on Quarantine All, then click on Apply Actions.

    malwarebytes-anti-malware-potential-thre
    .
  • To complete any actions taken you will be prompted to restart your computer...click on Yes. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

    mbam4_zps490948cc.png
    .
  • After rebooting the computer, copy and past the mbam.log in your next reply.
  • .
    To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 1)
    • Open Malwarebytes Anti-Malware.
    • Click the History Tab at the top and select Application Logs.
    • Select (check) the box next to Scan Log. Choose the most current scan.
    • Click the View button.
    • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
    • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
    • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
    To retrieve the Malwarebytes Anti-Malware 2.0 scan log information (Method 2)
    • Open Malwarebytes Anti-Malware.
    • Click the Scan Tab at the top.
    • Click the View detailed log link on the right.
    • Click Copy to Clipboard at the bottom...come back to this thread, click Add Reply, then right-click and choose Paste.
    • Alternatively, you can click Export and save the log as a .txt file on your Desktop or another location.
    • Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
    Logs are named by the date of scan in the following format: mbam-log-yyyy-mm-dd and automatically saved to the following locations:
    -- XP: C:\Documents and Settings\<Username>\Application Data\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd
    -- Vista, Windows 7/8: C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\Logs\mbam-log-yyyy-mm-dd



    #######################################################

    Please provide the following in your next reply:
    • the RKill log
    • checkup.txt from Security Check
    • Result.txt from MiniToolBox
    • AdwCleaner[R#].txt from AdwCleaner
    • JRT.txt from Junkware Removal Tool
    • the Malwarebytes log
    Notes:
    • Copy and paste the text from the logs. Do not upload them unless instructed to do so.
    • Do not place the text from the logs in "quote" or "code" boxes
    • Do not use spoilers
    • Do not edit your replies. Create a new reply if you think of something you want to add.
    Regards,
    r0d3r1ck





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