Sounds good in theory. However, the reality is that a lot of people think any computer issue they have is an emergency.
An emergency forum would be over-run with mudane problems such as "my favorites link disappeared from the toolbar" or other things that are not a true emergency.
There is also the fact that BC depends on members, staff and the malware removal team who all have lives outside BC and help in any forum is dependent on who is online.
Help would not be received any faster in an emergency forum. As in any other forum, one would need to wait on someone who has knowledge of the issues. There is no way to have someone monitor an emergency forum 24/7. And it would have to be more than one person monitoring-it would take many who have expertise in a certain area.
The system in place now, with the various forums, works well for emergencies (real or perceived) and more mundane problems. Got an internal hardware issue? Post in that forum, where those who know about hardware will see it. The same applies to any other non-malware related issue. Helpers tend to gravitate toward the forums which fit their knowledge and expertise.
Edited by Queen-Evie, 16 August 2014 - 12:44 PM.