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Google Chrome - Cannot install and run it without error on XP


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9 replies to this topic

#1 helpcook

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Posted 16 August 2014 - 11:36 AM

When i try to download Google Chrome and run it, I get an error message "Installation failed due to unspecified error - If Google Chrome is currently running, please close it & try again.

 

The problem is, Google Chrome isn't running and it doesn't show it has been downloaded in my list of software programs when I populate downloaded software from the control panel

 

I have ran cc cleaner & combofix, but nothing works

 

Please help



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#2 dicke

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Posted 16 August 2014 - 12:18 PM

Hi,

A guess that you may not want to hear. It could be that the current version of Chrome isn't compatible with XP - that is an expired OS.

If you can find an older version, from a year ago or so, it might load and run.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 coxchris

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Posted 16 August 2014 - 12:25 PM

Google Chrome has converted over to online installer You may want to try a standalone installer by using this https://www.google.com/chrome/browser/index.html?standalone=1

 

http://www.oldversion.com/windows/google-chrome/ This link has old versions of google chrome. Try the standalone installer first   


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#4 pcpunk

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Posted 17 August 2014 - 03:56 PM

Interesting, I have not had this issue, but, I downloaded it in 2013.  I did have some issues with the Spellcheck though and or after uninstalling and re-installing.  What I did was go to the C:drive folder and Delete it.  The old folder was messing with the new install.  So, if you have had it before and are reinstalling you might try removing that old file and let it completely replace it with new ones.  Not a great answer but just maybe it will help you.


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#5 sdfox 7

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Posted 17 August 2014 - 07:11 PM

Chrome is compatible with XP (I use it everyday) and will be through at least April 2015. Firefox has no plans to drop XP support.

 

What may be happening is that your system may lack a SSE2 processor which is required for Chrome (and Netflix) to work. Pre-Pentium 4 and pre-64 bit AMD processors lacked SSE2 instructions.

I went into some detail about this here not long ago. Google doesn't archive old versions but I still have the installer for Chrome 26, digitally signed by Google. Just make sure you follow my instructions and update the pepflashplayer.dll so you aren't compromised by outdated Flash.


Edited by sdfox 7, 17 August 2014 - 09:26 PM.


#6 hamluis

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Posted 18 August 2014 - 07:17 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#7 helpcook

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Posted 18 August 2014 - 07:48 PM

Here is the mini tool box log you requested

 

MiniToolBox by Farbar  Version: 21-07-2014

Ran by David Cook (administrator) on 18-08-2014 at 19:40:22

Running from "C:\Documents and Settings\David Cook\Desktop"

Microsoft Windows XP Home Edition Service Pack 3 (X86)

Boot Mode: Normal

***************************************************************************

 

========================= Event log errors: ===============================

 

Application errors:

==================

Error: (08/18/2014 09:53:54 AM) (Source: MSSQL$XACTWARE) (User: )

Description: The log scan number (215:48:1) passed to log scan in database 'master' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

 

Error: (08/18/2014 09:53:52 AM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a value of the remote_log registry value, code: 2

 

Error: (08/18/2014 09:53:52 AM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a buffer size for the remote_log registry value, code: 2

 

Error: (08/18/2014 09:53:52 AM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a value of the remote_log registry value, code: 2

 

Error: (08/18/2014 09:53:52 AM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a buffer size for the remote_log registry value, code: 2

 

Error: (08/17/2014 07:03:14 PM) (Source: MSSQL$XACTWARE) (User: )

Description: The log scan number (215:48:1) passed to log scan in database 'master' is not valid. This error may indicate data corruption or that the log file (.ldf) does not match the data file (.mdf). If this error occurred during replication, re-create the publication. Otherwise, restore from backup if the problem results in a failure during startup.

 

Error: (08/17/2014 07:03:10 PM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a value of the remote_log registry value, code: 2

 

Error: (08/17/2014 07:03:10 PM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a buffer size for the remote_log registry value, code: 2

 

Error: (08/17/2014 07:03:10 PM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a value of the remote_log registry value, code: 2

 

Error: (08/17/2014 07:03:10 PM) (Source: ConverterFreeOnline) (User: )

Description: Can't query a buffer size for the remote_log registry value, code: 2

 

 

System errors:

=============

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Besclient service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The RushTopDevice service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Vmusb service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Eplpdx02 service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The SQL Server (XACTWARE) service terminated with service-specific error 3417 (0xD59).

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Remoterecord service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The ASInsHelp service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Eeyeevnt service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Djsnetcn service terminated with the following error:

%%126

 

Error: (08/18/2014 09:54:07 AM) (Source: Service Control Manager) (User: )

Description: The Mfehidk service terminated with the following error:

%%126

 

 

Microsoft Office Sessions:

=========================

Error: (10/09/2010 09:01:46 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6539.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 224302 seconds with 1080 seconds of active time.  This session ended with a crash.

 

Error: (09/06/2010 09:33:51 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 65 seconds with 60 seconds of active time.  This session ended with a crash.

 

Error: (09/03/2010 11:28:18 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 3882 seconds with 480 seconds of active time.  This session ended with a crash.

 

Error: (09/03/2010 10:20:22 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 938 seconds with 180 seconds of active time.  This session ended with a crash.

 

Error: (07/26/2010 04:54:13 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session lasted 10805 seconds with 420 seconds of active time.  This session ended with a crash.

 

Error: (07/09/2010 08:34:32 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 56680 seconds with 180 seconds of active time.  This session ended with a crash.

 

Error: (06/13/2010 10:23:13 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5088 seconds with 900 seconds of active time.  This session ended with a crash.

 

Error: (05/25/2010 06:21:29 PM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 568 seconds with 60 seconds of active time.  This session ended with a crash.

 

Error: (05/25/2010 11:18:10 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.

 

Error: (05/25/2010 11:17:45 AM) (Source: Microsoft Office 12 Sessions)(User: )

Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 5 seconds with 0 seconds of active time.  This session ended with a crash.

 

 

 

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8 - Hewlett-Packard) Hidden

7-Zip 9.20 (HKLM\...\7-Zip 9.20) (Version:  - )

7-zip v9.20 (HKLM\...\7-Zip) (Version: v9.20 - TUGUU SL)

Able2Extract Professional v6.0 (HKLM\...\Able2Extract Professional v6.0) (Version:  - )

Acrobat.com (HKLM\...\{287ECFA4-719A-2143-A09B-D6A12DE54E40}) (Version: 1.6.65 - Adobe Systems Incorporated)

Adobe AIR (HKLM\...\Adobe AIR) (Version: 3.0.0.4080 - Adobe Systems Incorporated)

Adobe AIR (Version: 3.0.0.4080 - Adobe Systems Incorporated) Hidden

Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)

Adobe Reader XI (11.0.08) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.08 - Adobe Systems Incorporated)

Algebra 2 Solved! (HKLM\...\{E51E08E3-BBD2-40AD-8F9F-4BF9DEA54B44}) (Version: 20.10.0001 - Bagatrix)

Apple Application Support (HKLM\...\{78002155-F025-4070-85B3-7C0453561701}) (Version: 3.0.6 - Apple Inc.)

Apple Mobile Device Support (HKLM\...\{941B4CE7-3F5D-443E-A8B7-56A420D2EAFD}) (Version: 7.1.2.6 - Apple Inc.)

Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)

AssureCalc (HKLM\...\{3278F0E3-1644-4FCC-BF75-763ACCDD561D}) (Version: 2.4 - Connect Point)

ATT-PRT22 (HKLM\...\ATT-PRT22) (Version:  - )

Audacity 2.0.2 (HKLM\...\Audacity_is1) (Version: 2.0.2 - Audacity Team)

Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)

BPD_HPSU (Version: 1.00.0000 - Hewlett-Packard) Hidden

BPD_Scan (Version: 3.00.0000 - Hewlett-Packard) Hidden

BPDSoftware (Version: 82.0.173.000 - Hewlett-Packard) Hidden

BPDSoftware_Ini (Version: 1.00.0000 - Hewlett-Packard) Hidden

Broadcom Management Programs (HKLM\...\{C99C0593-3B48-41D9-B42F-6E035B320449}) (Version: 10.15.03 - Broadcom Corporation)

Brother MFL-Pro Suite MFC-J470DW (HKLM\...\{7B4C83B6-17C1-4BFD-B86D-4D7AD4498CBB}) (Version: 1.0.4.0 - Brother Industries, Ltd.)

Browser Address Error Redirector (HKLM\...\{62230596-37E5-4618-A329-0D21F529A86F}) (Version: 1.00.0000 - Dell)

BufferChm (Version: 82.0.173.000 - Hewlett-Packard) Hidden

CCleaner (HKLM\...\CCleaner) (Version: 3.14 - Piriform)

Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Conexant HDA D330 MDC V.92 Modem (HKLM\...\CNXT_MODEM_HDAUDIO_VEN_14F1&DEV_2C06&SUBSYS_14F1000F) (Version:  - )

Converter Free Online (HKLM\...\Converter Free Online) (Version: 8.48 - Converter Free Online)

CustomerResearchQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden

CutePDF Writer 2.7 (HKLM\...\CutePDF Writer Installation) (Version:  - )

Dell DataSafe Online (HKLM\...\{4D3C9F4B-4B7D-4E5D-99B9-0123AB0D51ED}) (Version: 1.0.21 - Dell, Inc.)

Dell Driver Reset Tool (HKLM\...\{5905F42D-3F5F-4916-ADA6-94A3646AEE76}) (Version: 1.02.0000 - Dell Inc.)

Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 9.1.18.6 - Synaptics)

Dell Wireless WLAN Card (HKLM\...\Broadcom 802.11b Network Adapter) (Version: 4.170.25.12 - Dell Inc.)

Destinations (Version: 82.0.173.000 - Hewlett-Packard) Hidden

DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden

DocProc (Version: 8.1.0.0 - Hewlett-Packard) Hidden

DocProcQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden

ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )

eSupportQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden

Fax (Version: 82.0.188.000 - Hewlett-Packard) Hidden

Free CraigsList Reader Pro from CraigsPal 4.7.1 (HKLM\...\{DCD923D6-D4D7-472A-96A3-A37439B50891}) (Version: 4.7.1 - CraigsPal)

Free CraigsList Reader Pro from CraigsPal 4.7.6 (HKLM\...\{DE1685C9-3D62-444F-9663-0FB6850CD236}) (Version: 4.7.6 - CraigsPal)

GDR 4053 for SQL Server Database Services 2005 ENU (KB970892) (HKLM\...\KB970892_SQL9) (Version: 9.3.4053 - Microsoft Corporation)

GeoEstimator (HKLM\...\{29BA9B0F-3C5E-4A0C-B0D7-B087A5083E33}) (Version: 1.7.23 - Thornberry Consulting, LLC)

Google Earth (HKLM\...\{4D2A6330-2F8B-11E3-9C40-B8AC6F97B88E}) (Version: 7.1.2.2041 - Google)

Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)

Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden

Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden

HP Customer Participation Program 8.0 (HKLM\...\HPExtendedCapabilities) (Version: 8.0 - HP)

HP Imaging Device Functions 8.0 (HKLM\...\HP Imaging Device Functions) (Version: 8.0 - HP)

HP OCR Software 8.0 (HKLM\...\HPOCR) (Version: 8.0 - HP)

HP Officejet Pro All-In-One Series (HKLM\...\{868EA922-5675-4E91-BDA6-BBD0F923C5EF}) (Version: 1.0 - HP)

HP Photosmart Essential (HKLM\...\{EB21A812-671B-4D08-B974-2A347F0D8F70}) (Version: 1.12.0.46 - HP)

HP Solution Center 8.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 8.0 - HP)

HP Update (HKLM\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)

HPProductAssistant (Version: 82.0.173.000 - Hewlett-Packard) Hidden

HPSSupply (HKLM\...\{EB75DE50-5754-4F6F-875D-126EDF8E4CB3}) (Version: 2.1.3.0000 - Hewlett Packard Development Company L.P.)

Image Plugin (HKLM\...\{FDC8065B-80DE-4466-B90B-2581F6D77DFF}) (Version: 3.04.0226 - Snap-on Business Solutions)

Image Resizer Powertoy for Windows XP (HKLM\...\{1CB92574-96F2-467B-B793-5CEB35C40C29}) (Version: 1.00.0001 - Microsoft Corporation)

InstallVC90Support (Version: 1.01.0000 - Novatel Wireless) Hidden

Intel® Graphics Media Accelerator Driver (HKLM\...\HDMI) (Version:  - )

IntelliSonic Speech Enhancement (HKLM\...\{D1B5E9C8-4CCF-44E3-87D6-7C00D7DA5370}) (Version: 2.1.37 - Knowles Acoustics)

iTunes (HKLM\...\{86D04316-F49A-4AF2-B3F1-A1E943886CE7}) (Version: 11.3.1.2 - Apple Inc.)

Java 7 Update 15 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83217015FF}) (Version: 7.0.150 - Oracle)

Java Auto Updater (Version: 2.1.9.0 - Sun Microsystems, Inc.) Hidden

Java™ SE Development Kit 7 Update 1 (HKLM\...\{32A3A4F4-B792-11D6-A78A-00B0D0170010}) (Version: 1.7.0.10 - Oracle)

Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)

MarketResearch (Version: 82.0.174.000 - Hewlett-Packard) Hidden

MediaDirect (HKLM\...\{9C6978E8-B6D0-4AB7-A7A0-D81A74FBF745}) (Version: 3.5 - Dell)

Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )

Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden

Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )

Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )

Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )

Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)

Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)

Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)

Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden

Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden

Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)

Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)

Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden

Microsoft Kernel-Mode Driver Framework Feature Pack 1.7 (Version:  - Microsoft Corporation) Hidden

Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_BASICR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_PUBLISHERR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_BASICR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_BASICR_{AAA19365-932B-49BD-8138-BE28CEE9C4B4}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_BASICR_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PUBLISHERR_{98333358-268C-4164-B6D4-C96DF5153727}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (HKLM\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)

Microsoft Office 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden

Microsoft Office Basic 2007 (HKLM\...\BASICR) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft Office Basic 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)

Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office PowerPoint Viewer 2007 (English) (HKLM\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014 - Microsoft Corporation) Hidden

Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (Version:  - Microsoft) Hidden

Microsoft Office Publisher 2007 (HKLM\...\PUBLISHERR) (Version: 12.0.6612.1000 - Microsoft Corporation)

Microsoft Office Publisher 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft Office Word Viewer 2003 (HKLM\...\{90850409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)

Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)

Microsoft Software Update for Web Folders  (English) 12 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden

Microsoft SQL Server 2005 (HKLM\...\Microsoft SQL Server 2005) (Version:  - Microsoft Corporation)

Microsoft SQL Server 2005 Express Edition (XACTWARE) (Version: 9.3.4035.00 - Microsoft Corporation) Hidden

Microsoft SQL Server 2005 Tools Express Edition (Version: 9.4.5000.00 - Microsoft Corporation) Hidden

Microsoft SQL Server Native Client (HKLM\...\{7670D32F-DAE6-4E49-8C8B-B3F08B5B1686}) (Version: 9.00.5000.00 - Microsoft Corporation)

Microsoft SQL Server Setup Support Files (English) (HKLM\...\{53F5C3EE-05ED-4830-994B-50B2F0D50FCE}) (Version: 9.00.5000.00 - Microsoft Corporation)

Microsoft SQL Server VSS Writer (HKLM\...\{E7084B89-69E0-46B3-A118-8F99D06988CD}) (Version: 9.00.5000.00 - Microsoft Corporation)

Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)

Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)

Microsoft Visual C++ 2005 Redistributable (HKLM\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)

Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)

Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)

Microsoft WinUsb 1.0 (HKLM\...\winusb0100) (Version:  - Microsoft Corporation)

Microsoft WSE 2.0 SP3 Runtime (HKLM\...\{F3CA9611-CD42-4562-ADAB-A554CF8E17F1}) (Version: 2.0.5050.0 - Microsoft Corp.)

Mobile Broadband Generic Drivers (HKLM\...\{68CC54AC-EFE5-4CE4-81F8-BE0C834E2D86}) (Version: 2.02.07.002.14 - Novatel Wireless)

Modem Diagnostic Tool (HKLM\...\{F63A3748-B93D-4360-9AD4-B064481A5C7B}) (Version: 1.0.20.0 - Dell)

MPM (HKLM\...\{8F968232-15C6-4872-84C2-9FCDAA1AEAB6}) (Version: 1.00.0000 - Hewlett-Packard)

MSXML 4.0 SP2 (KB936181) (HKLM\...\{C04E32E0-0416-434D-AFB9-6969D703A9EF}) (Version: 4.20.9848.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)

MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)

MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)

MSXML 6.0 Parser (KB933579) (HKLM\...\{0A869A65-8C94-4F7C-A5C7-972D3C8CED9E}) (Version: 6.10.1200.0 - Microsoft Corporation)

Music Manager (HKCU\...\MusicManager) (Version:  - Google, Inc.)

MusicOasis (HKLM\...\MusicOasis) (Version: 1.0.3 - W3i, LLC)

MusicOasis (Version: 1.0.3 - W3i, LLC) Hidden

My Computer Guy Remote Support (HKLM\...\{A4C70642-924B-45C4-A5BA-4B5A6BED438C}) (Version: 6.0.232 - LogMeIn, Inc.)

NetDeviceManager (Version: 90.0.192.000 - Hewlett-Packard) Hidden

Norton Security Scan (HKLM\...\NSS) (Version: 4.1.0.28 - Symantec Corporation)

Nuance PaperPort 12 (HKLM\...\{869FCC6C-5669-4B0B-827E-2BBAACD88A87}) (Version: 12.1.0006 - Nuance Communications, Inc.)

Nuance PDF Viewer Plus (HKLM\...\{28656860-4728-433C-8AD4-D1A930437BC8}) (Version: 5.30.3290 - Nuance Communications, Inc)

Office Depot PC Support Agent (HKLM\...\Office Depot PC Support Agent) (Version: 64.0.7.1 - Support.com, Inc.)

OutlookAddinSetup (HKLM\...\{9BDEF074-020E-458D-ADC5-8FF68E0C9B56}) (Version: 1.0.0 - CyberLink)

PaperPort Image Printer (HKLM\...\{6EF2FDAB-7FBF-4AB9-92CD-594BDDB6A56B}) (Version: 14.00.0000 - Nuance Communications, Inc.)

PFSBreeze (HKLM\...\{054449A0-8CCE-11D4-B273-00E029306B02}) (Version:  - )

Picasa 3 (HKLM\...\Picasa 3) (Version: 3.9 - Google, Inc.)

PrimoPDF (HKLM\...\PrimoPDF4.1.0.9) (Version: 4.1.0.9 - activePDF)

Quicken 2005 (HKLM\...\InstallShield_{2DBE41DD-2129-4C65-A3D3-5647236A60F3}) (Version: 14.00.0000 - Intuit)

Quicken 2005 (Version: 14.00.0000 - Intuit) Hidden

QuickSet (HKLM\...\{C5074CC4-0E26-4716-A307-960272A90040}) (Version: 8.1.12 - Dell Computer Corporation)

QuickTime (HKLM\...\{57752979-A1C9-4C02-856B-FBB27AC4E02C}) (Version: 7.69.80.9 - Apple Inc.)

Replay Music (HKLM\...\Replay Music4.40B) (Version: 4.40B - Applian Technologies Inc.)

SAMSUNG USB Driver for Mobile Phones (HKLM\...\{D0795B21-0CDA-4a92-AB9E-6E92D8111E44}) (Version: 1.5.45.0 - SAMSUNG Electronics Co., Ltd.)

Sawbuck (HKLM\...\{459BFE07-FCF3-4274-AC8B-8E8DDA7214BA}) (Version: 0.6.8.0 - Google Inc)

Scan (Version: 8.1.0.0 - Hewlett-Packard) Hidden

Scansoft PDF Professional (Version:  - ) Hidden

SolutionCenter (Version: 82.0.188.000 - Hewlett-Packard) Hidden

Spelling Dictionaries Support For Adobe Reader 9 (HKLM\...\{AC76BA86-7AD7-5464-3428-900000000004}) (Version: 9.0.0 - Adobe Systems Incorporated)

Sprint SmartView (HKLM\...\{84E0D40C-ED8E-48B2-83D2-4C11AB246F4A}) (Version: 2.40.0054.0 - Sprint)

Status (Version: 82.0.173.000 - Hewlett-Packard) Hidden

SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 4.46.1000 - SUPERAntiSpyware.com)

TeamViewer 8 (HKLM\...\TeamViewer 8) (Version: 8.0.26038 - TeamViewer)

Toolbox (Version: 82.0.173.000 - Hewlett-Packard) Hidden

TrayApp (Version: 82.0.188.000 - Hewlett-Packard) Hidden

UnloadSupport (Version: 1.00.0000 - Hewlett-Packard) Hidden

Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)

Update for 2007 Microsoft Office System (KB967642) (HKLM\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)

Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)

Update for Microsoft Office 2007 Help for Common Features (KB957244) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_BASICR_{C8C72583-C907-4D20-8973-C3858D96BD9E}) (Version:  - Microsoft)

Update for Microsoft Office 2007 Help for Common Features (KB957244) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PUBLISHERR_{C8C72583-C907-4D20-8973-C3858D96BD9E}) (Version:  - Microsoft)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)

Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition (HKLM\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{A024FC7B-77DE-45DE-A058-1C049A17BFB3}) (Version:  - Microsoft)

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)

Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition (HKLM\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{CB68A5B0-3508-4193-AEB9-AF636DAECE0F}) (Version:  - Microsoft)

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)

Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM\...\{91120000-0019-0000-0000-0000000FF1CE}_PUBLISHERR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)

Update for Microsoft Office Excel 2007 Help (KB957242) (HKLM\...\{90120000-0016-0409-0000-0000000FF1CE}_BASICR_{51864046-74C8-487B-97CD-6167A4B1DB56}) (Version:  - Microsoft)

Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_BASICR_{ED38F8A3-4F61-494E-8BCA-E3AC7760C924}) (Version:  - Microsoft)

Update for Microsoft Office Outlook 2007 (KB2863811) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{53DEC068-4690-4F6B-9946-7D21EF02236B}) (Version:  - Microsoft)

Update for Microsoft Office Outlook 2007 Help (KB957246) (HKLM\...\{90120000-001A-0409-0000-0000000FF1CE}_BASICR_{6F0E4983-E419-4591-B7DD-EFB0073D3E47}) (Version:  - Microsoft)

Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2883097) 32-Bit Edition (HKLM\...\{91120000-0013-0000-0000-0000000FF1CE}_BASICR_{B2260BC9-D561-46EE-B33D-739CF760A2A9}) (Version:  - Microsoft)

Update for Microsoft Office Publisher 2007 Help (KB957249) (HKLM\...\{90120000-0019-0409-0000-0000000FF1CE}_PUBLISHERR_{4E140A5A-4A90-404A-B955-10C2D98CD3EE}) (Version:  - Microsoft)

Update for Microsoft Office Word 2007 Help (KB957252) (HKLM\...\{90120000-001B-0409-0000-0000000FF1CE}_BASICR_{54DF3345-0720-4224-9740-C7E00303F565}) (Version:  - Microsoft)

Update for Microsoft Script Editor Help (KB957253) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_BASICR_{F21BF703-548C-47B2-B92A-6876E9566C42}) (Version:  - Microsoft)

Update for Microsoft Script Editor Help (KB957253) (HKLM\...\{90120000-006E-0409-0000-0000000FF1CE}_PUBLISHERR_{F21BF703-548C-47B2-B92A-6876E9566C42}) (Version:  - Microsoft)

Update for Windows Internet Explorer 7 (KB976749) (Version: 1 - Microsoft Corporation) Hidden

Update for Windows Internet Explorer 7 (KB980182) (Version: 1 - Microsoft Corporation) Hidden

Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)

Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)

VisualTour Studio (HKLM\...\VisualTour Studio) (Version: 5 - TRF Systems, Inc.)

VT Remote Support (HKLM\...\VT Remote Support) (Version:  - TRF Systems, Inc.)

VZAccess Manager for Novatel (HKLM\...\{7BA20EF6-AE4E-4408-B083-7AE999E92D73}) (Version: 6.9.8 - Smith Micro Software Inc.)

WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden

WebReg (Version: 82.0.173.000 - Hewlett-Packard) Hidden

Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)

Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)

Windows Installer 3.1 (KB893803) (HKLM\...\KB893803v2) (Version:  - Microsoft Corporation)

Windows Internet Explorer 7 (Version: 20070813.185237 - Microsoft Corporation) Hidden

Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)

Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )

Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden

Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )

Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden

Windows Search 4.0 (HKLM\...\KB940157) (Version: 04.00.6001.503 - Microsoft Corporation)

Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)

WinZip 12.0 (HKLM\...\{CD95F661-A5C4-44F5-A6AA-ECDD91C240B7}) (Version: 12.0.8252 - WinZip Computing, S.L. )

WinZip Self-Extractor (HKLM\...\WinZip Self-Extractor) (Version:  - WinZip Computing, S.L.)

ZipForm Desktop (HKLM\...\ZipForm Desktop) (Version:  - )

zipForm6 (HKLM\...\zipForm6) (Version: 1.0.0.0 - )

 

========================= Memory info: ===================================

 

Percentage of memory in use: 42%

Total physical RAM: 2037.97 MB

Available physical RAM: 1174.76 MB

Total Pagefile: 3930.23 MB

Available Pagefile: 3186.05 MB

Total Virtual: 2047.88 MB

Available Virtual: 1982.68 MB

 

========================= Partitions: =====================================

 

1 Drive c: () (Fixed) (Total:230.31 GB) (Free:178.34 GB) NTFS

 

========================= Users: ========================================

 

User accounts for \\DAVID

 

Administrator            David Cook               Guest                   

HelpAssistant            SUPPORT_388945a0        



#8 helpcook

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Posted 18 August 2014 - 08:03 PM

Here is the Speccy info

 

http://speccy.piriform.com/results/XLjeYd18pxEJURE8Geid3KM

 

Thank you for your help



#9 hamluis

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Posted 19 August 2014 - 09:07 AM

It appears that you have some malware on your system, moving topic to the Am I Infected forum where the more knowledgeable can assist you.

 

Louis



#10 pcpunk

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Posted 21 August 2014 - 03:46 PM

Hey guys, I could not find this subject over in the Malware section, wanted to follow up on it?  

 

Okay sorry I see that it is in the XP section now.


Edited by pcpunk, 21 August 2014 - 04:25 PM.

sBCcBvM.png

Created by Mike_Walsh

 

KDE, Ruler of all Distro's

eps2.4_m4ster-s1ave.aes_pcpunk_leavemehere

 





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