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AdwCleaner.exe


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#1 Athenor2

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Posted 16 August 2014 - 06:49 AM

Hiya,

 

I'm new here but I've registered to post a really bugging thing! Every time I download AdwCleaner.exe my Norton software analyzes it as bad! Today it blocked it completely! I like the program but is it bad or good? I investigated it a bit and Norton said it blocked it as no one hardly uses the program and therefore it must be bad. Norton also said something about the program developer should apply for 'whitelisting' given the program is so sparingly used and then it would not block it. I've used it a lot in the recent past but I can't get it back on my PC. Can anyone help? Thanks!


Edited by hamluis, 16 August 2014 - 07:43 AM.
Moved from All Other Apps to AV/AM Software - Hamluis.


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#2 Naathim

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Posted 16 August 2014 - 06:55 AM

Hi  :welcome:

 

The truth is that tools used on uor forums to deal with adware/malware are very often marked as suspicious by AV vendors. Be assured that AdwCleaner is safe and not infected. 

 

The reason for being marked as harmful is they contain usually very strong inbuilt parts to deal with malware (like process killers, strong file removers), which appear suspicious to AV's. 

 

Submitting it as a false positive to AV companies is pointless, because they do not check the version and each time an update to AdwCleaner or any other tool is released - the history goes on and on. 

 

Cheers,

Naat :)


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#3 Athenor2

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Posted 16 August 2014 - 07:01 AM

Thanks for the welcome :bubbles: ! What you say makes sense. Any ideas of how to download it without turning my AV software off?

 

Greg.



#4 Naathim

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Posted 16 August 2014 - 07:35 AM

Two ideas :)
 
Either you should switch it off for the downloading time - instructions here.

Or download it on another machine and transfer it using thumbdrive (USB drive, pendrive).

However, if you feel that some adware has found its place on your machine, would be prudent to seek for help in the malware removal section. Automatic cleaners are not that good in comparison to the human eyes :)


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#5 quietman7

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Posted 16 August 2014 - 04:45 PM

To expand on what has already been noted...false detections by anti-virus programs for specialized fix tools are not uncommon.

Certain embedded files that are part of legitimate programs or specialized fix tools, may at times be detected by some anti-virus and anti-malware scanners as suspicious, a Risk Tool, Hacking Tool, Potentially Unwanted Program, a possible threat or even Malware (virus/trojan) when that is not the case. This occurs for a variety of reasons to include the tool's compiler, the files it uses, whether files are compressed or packed, what behavior (routines, scripts, etc) it performs, any registry strings it may contain and the type of security engine that was used during the scan. Other legitimate files which may be obfuscated, encrypted or password protected in order to conceal itself so they do not allow access for scanning but often trigger alerts by anti-virus software.

When flagged by an anti-virus or security scanner, it's because the program includes features, behavior or files that appear suspicious or which can potentially be used for malicious purposes. Compressed and packed files in particular are often flagged as suspicious by security software because they have difficulty reading what is inside them. These detections do not necessarily mean the file is malicious or a bad program. It means it has the potential for being misused by others or that it was simply detected as suspicious or a threat due to the security program's heuristic analysis engine which provides the ability to detect possible new variants of malware. Anti-virus scanners cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert you or even automatically remove them. In these cases the detection is a "false positive" and can be ignored.

Most of the well known specialized tools we use as malware fighters are written by known experts at various security forums like Bleeping Computer, TechSupport, GeeksToGo, SypwareInfo and other similar sites so they can be trusted...this includes any program hosted by BC for download. Unfortunately, many of these tools are repeatedly falsely detected by various anti-virus programs from time to time.

The problem is really with the anti-virus vendors who keep targeting these embedded files and NOT with the tools themselves. We can inform the developers but they have encountered this issue many times before and in most cases there isn't much they can do about it. Once the detection is reported to the anti-virus vendor, they are usually quick to fix it by releasing an updated definition database.

If you're attempting to download the file, either have your anti-virus ignore the detection or temporarily disable it until you download and run the tool.
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#6 Athenor2

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Posted 16 August 2014 - 05:59 PM

Thankyou quietman7 for your detailed reply. I've now managed to tweak Norton to ignore the false positive and am happily using AdwCleaber again. What a great site Bleeping Computer is, thanks to everyone!

Cheers,

Greg

#7 quietman7

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Posted 16 August 2014 - 06:03 PM

You're welcome on behalf of the Bleeping Computer community.
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