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got a series of popups, avast freaked out, got fake antivirus

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#1 gadzooksitsadukc


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Posted 15 August 2014 - 11:24 PM

The other day I was working on a graphic design job and tried downloading Helvetica from cnet (at the time I didn't know what Helvetica was a licensed font - I thought it was a free font (I'm quite new at graphic design)) and absentmindedly downloaded an installer which proceeded to install something called reimage. Now, I'm not sure if it's the same as Reimage Repair, which came up a lot when I googled it (it only refers to itself as Reimage), it has a light blue logo with lowercase "re" as the logo (I'll grab a screenshot next time it comes up). Avast and Malwarebytes were not able to remove it. It acts vaguely like an antivirus, but it's fairly obvious that isn't the case. What do I do? Do I just put all my important files on a thumbdrive and throw this laptop out the window?


Computer info: Windows 8, made by Toshiba, ~2 years old. Uses Malwarebytes and Avast.

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#2 Condobloke


    Outback Aussie @ 54.2101 N, 0.2906 W

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Posted 16 August 2014 - 12:52 AM

G'day gadzooksitsadukc, and Welcome to BC.


open programs and features and look for the program there please.


If you have Revo Uninstaller already on your pc, use it to uninstall RE


If not......


Please download and install Revo Uninstaller Free

    Double click Revo Uninstaller to run it.
    From the list of programs double click on The Program to remove
    When prompted if you want to uninstall this program, click Yes.
    Be sure the Moderate option is selected then click Next.
    The program will run, If prompted again click Yes
    when the built-in uninstaller is finished click on Next.
    Once the program has searched for leftovers....(be patient here ! ) click Next.
    Check/tick the bolded items Only, then click  DELETE 
    When prompted click on Yes and then on next.   
    put a check on any folders that are found and select delete
    when prompted select yes then on next
    Once done click Finish.

How to use Revo Uninstaller

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy




#3 scotty_ncc1701


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Posted 16 August 2014 - 06:46 AM

Look at the reviews at: http://download.cnet.com/Reimage-Repair/3000-18512_4-10907808.html

1.  Backup your important documents to a flash drive.
2.  Reset your computer to factory specs with the restore partition or DVDs.
3.  Re-install  all your software.
4.  After done installing your software, and running updates, use Macrium, downloaded from ( http://www.macrium.com/reflectfree.aspx ), create an image of your computer.

There could be several reasons that AVAST and Malwarebytes didn't detect it, mainly that is may not the a virus/malware in the traditional sense, so that is why it wasn't detected.

Have a great day!
:bananas: :bounce:

#4 gadzooksitsadukc

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Posted 16 August 2014 - 09:57 AM

I... think I managed to get it, actually. I used RKill and AdwCleaner, they got some stuff, it hasn't shown since. Don't close this topic just yet, though, because it seems to only pop up once every couple days, so it could just be that I'm within that window right now. I'll let you know if/when it comes up again.


Also, unfortunately, due to an extremely long story, I was never able to put the factory specs onto DVD's. There weren't any of that size around the house and I had a rush of school assignments due when I got it. In other words, I'll probably have to buy a new laptop if reimage fries this one up enough.


Also, I did check, and yes, it is reimage repair, unfortunately. Obviously, I didn't buy it, but who knows if you even need to do that for it to start killing your computer. I doubt it.

#5 R0D3R1CK


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Posted 16 August 2014 - 12:55 PM

Hi gadzooksitsadukc!

Since the symptoms you were experiencing earlier seemed to be fixed by running AdwCleaner and RKill, I'd like to see the logs that those applications produced.
The RKill log (Rkill.txt) should be on your desktop.
The AdwCleaner log (AdwCleaner[R#].txt, where the largest value of # represents the most recent report) should be located in the C:\AdwCleaner folder.

As Condobloke suggested, looking in Programs and Features and running Revo would be a good idea.


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