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Combofix download not opening due to compatability issue


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6 replies to this topic

#1 PMS658

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Posted 15 August 2014 - 03:26 PM

I down loaded Combofix but when I try to install, message "not meant to run in "Compatibility Mode". and the program exits instead of installing.  Please help.  I have Windows 8.  How do I get this program to run?

 



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#2 Naathim

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Posted 15 August 2014 - 03:34 PM

Hi :)
 
ComboFix isn't designed to run in Windows 8 environment.
 
See here:
 

At this time ComboFix can only run on the following Windows versions:

  • Windows XP (32-bit only)
  • Windows Vista (32-bit/64-bit)
  • Windows 7 (32-bit/64-bit)

Cheers,
Naat :)


Edited by Naathim, 15 August 2014 - 03:37 PM.

Radek Naathim Pawelczyk

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#3 PMS658

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Posted 15 August 2014 - 03:51 PM

Sorry I missed that page.  Any suggestions?



#4 Naathim

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Posted 15 August 2014 - 03:58 PM

Yes.

If you are trying to run ComboFix because you think that you are infected, it is not the best idea.

This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!


Instead seek help in THIS section by following THIS set of instructions.

Cheers,
Naat :)

Radek Naathim Pawelczyk

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#5 Starbuck

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Posted 15 August 2014 - 03:59 PM

Any suggestions?

It all depends on what problems you are experiencing.
There are tools that will run on Win8.
But obviously you only run tools related to your problem.

If you are trying to run ComboFix because you think that you are infected, it is not the best idea.

Exactly.

Edited by Starbuck, 15 August 2014 - 04:02 PM.

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#6 PMS658

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Posted 17 August 2014 - 09:06 PM

Yes, my computer is infected by a couple of bugs.  ComboFix was suggested by technician that said my modem was fine  My modem is cutting out and then comes back.  He did some looking around and found some bugs. I needed to get rid of them..   Came with Google Chrome, I think one is called V9?  Thank you for your suggestion Naat, I will look at THIS and look forward to finding out more info frm u Starbuck. 



#7 Starbuck

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Posted 18 August 2014 - 11:27 AM

Hi PMS658

I'd suggest as your first port of call.......... Am i infected

Just start a post there and tell them your symptoms, plus your OS and they should be able to help out.

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