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Can't create log to post in Virus, Trojan, Spyware, and Malware Removal Logs


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#1 You killed my father

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Posted 15 August 2014 - 01:33 PM

Hi. I think I have a malware that's creating spam (erotic messenger services, incredible bargains on gardening tools!!!1!, etc.) new tabs in Chrome. I'd like to post a log in the "Virus, Trojan, Spyware, and Malware Removal Logs" subforum and hopefully get rid of it. Think is, the DDS program doesn't work either. It says "DDS isn't meant to run in compatibility mode. This program shall now exit". I have a Dell (Inspiron) 64 bits laptop running Windows 8.1. Can someone help me out? Is there another utility that can generate logs for my computer?

 

Thanks :)



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#2 Condobloke

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Posted 15 August 2014 - 06:33 PM

G'day and Welcome to BC

 

Open your topic in MR area and state that you have tried to run DDS and tell them the result of that attempt.

 

Be sure to give a short concise description of your malware problem


Condobloke

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fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#3 quietman7

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Posted 15 August 2014 - 08:47 PM

Since you are using Windows 8.1 and DDS is not compatible, try this instead.

Please download RSIT by random/random from the link provided for your operating system and save it to your desktop.This tool needs to run while the computer is connected to the Internet. If you get a warning from your firewall or other security programs regarding RSIT attempting to contact the Internet, please allow the connection.
  • Close all applications and windows so that you have nothing open and are at your Desktop.
  • Double-click on RSIT.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Read the disclaimer and click Continue.
  • When the scan is complete, a text file named log.txt will automatically open in Notepad.
  • Another text file named info.txt will open minimized.
  • Save the log files to your desktop and copy/paste the contents of log.txt by highlighting everything and pressing Ctrl+C.
  • After highlighting, right-click, choose Copy and then paste the contents into a new topic in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here.
  • Copies of both log files are automatically saved in the C:\RSIT folder which the tool creates during the scan.
Important: Be sure to mention that you tried to follow the Prep Guide but were unable to get DDS to run.
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#4 You killed my father

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Posted 16 August 2014 - 03:30 AM

Thank to both of you for your replies. I'm going to post in the Malware Removal subforum now.



#5 quietman7

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Posted 16 August 2014 - 04:35 PM


You're welcome.

Your log(s) is posted here.

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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