Hi QuietWarriorAtlPlease take note of the following
1. Please do not run any other tools unless instructed.
2. Please don't install or uninstall anything unless asked.
3. The cleaning process is not instant. Please continue to review my answers until I tell you that your computer is clean.
4. If there's anything that you don't understand, please ask your question(s) before proceeding with the fixes.
5. Please reply to this thread. Do not start a new topic.
6. Please follow steps in the correct order.
I ran hijackthis and there seems to be some missing files. Im not sure if most of these are important files or not.
Take no notice of those.
The reason it shows like that is because HijackThis can't enumerate 64bit systems.
That's why we don't use the program any more.... plus it's very out of date.
I didn't receive any responds so I went ahead and deleted the the virus/adware from my pc. After the removal of the virus, my pc started to see "this copy of windows is not genuine" windows 7".
Are you sure that you only removed the malware files?
Maybe there are system files that have been removed.
We can run a program from the recovery environment that may throw some light on this.
But before we do that......
I see that you ran HijackThis whilst in Safe Mode with Networking..... does the system work ok whilst in this mode?
If so, try this ( whilst in Safe Mode with Networking).... the tool will run in Safe Mode:
For x64 bit systems download Farbar Recovery Scan Tool x64
and save it to your Desktop
- Double-click the downloaded icon to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator
- When the tool opens click Yes to disclaimer.
- Make sure that Addition.txt is selected at the bottom
- Press Scan button.
- It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
- The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply also.
In your next reply, please submit:
Both reports from FRST.