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Sony Vaio Laptop Annoying Problem


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#1 bigdp

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Posted 15 August 2014 - 08:33 AM

Hi I have a problem with my Sony Vaio laptop.
When I switch it on it lets me login then the screen goes black and I can't do anything.
Does anyone know how I can fix this or if it's a known problem?

Any help is greatly appreciated.
Thanks

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#2 Bonneville

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Posted 15 August 2014 - 02:32 PM

Hi,

 

Are you able to boot into safe mode ? If so what happens then.

 

Regards

 

:smash:


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#3 bigdp

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Posted 16 August 2014 - 10:40 AM

Hi I booted into safe mode and it seemed to try and load
But then it just went to a black screen with the mouse cursor on the screen which moved about when I moved the mouse..
Thanks

#4 hedgeley

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Posted 16 August 2014 - 10:57 AM

Hi bigdp

Have a look at this post

 

http://www.bleepingcomputer.com/forums/t/544498/restart-loop-with-bsod/

 

There is another i'll find it in a minute

 

Hedge

 



#5 hedgeley

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Posted 16 August 2014 - 10:59 AM

And this one

 

http://www.bleepingcomputer.com/forums/t/544521/windows-7-bsod/

 

Good luck 

 

Hedge



#6 bigdp

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Posted 16 August 2014 - 11:09 AM

Hi thanks for your help. The links u provide r for blue screen errors.
My error is just a black screen with moving mouse pointer.

Could I still try your suggestions and how do I get a command prompt.
Thanks

#7 hedgeley

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Posted 16 August 2014 - 11:37 AM

There's the problem, because you can't boot into windows you will need a repair disk or installation disk (dvd)

and not feeling qualified enough I'll let someone more knowledgeable walk you through it

someone will help you shortly, be patient 

 

just be careful if the problem isn't exactly the same you don't want to do more damage

 

Best of luck 

 

Hedge



#8 dc3

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Posted 16 August 2014 - 11:43 AM

The tutorial posted below can be used to access the Command Prompt.

 

In Part B 7b) click on Command Prompt in the System Recovery Options rather than the Startup Repair. 

 

A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.
 
 
 
Running the Startup Repair from the Advanced Boot Options.
 
Restart your computer and boot into the Advanced Boot Options.  To do this start tapping the F8 key immediately after pressing the power button.
 
In the Advanced Boot Options click on Repair your computer and press Enter.
 
You will be prompted to choose your language, and may be asked to enter your user name and password.
 
This will open the System Recovery Options, click on Startup Repair.  This will start the repair scan.

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#9 Bonneville

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Posted 16 August 2014 - 11:57 AM

Hi,

 

Sony seem to have this item on their pages, https://us.en.kb.sony.com/app/answers/detail/a_id/30527

 

This may be of help.

 

regards.

 

:smash:


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