Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

How to uninstall trend micro office scan without password


  • Please log in to reply
14 replies to this topic

#1 RJNB

RJNB

  • Members
  • 277 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:In front of my laptop
  • Local time:12:06 PM

Posted 15 August 2014 - 02:50 AM

Hello,

I am trying to uninstall trend micro office scan as I already have another antivirus....However, I do not have the uninstall key as it was installed some 6 - 7 years ago. I have tried running the uninstall tool but did not work. Please help



BC AdBot (Login to Remove)

 


m

#2 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,589 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:04:36 PM

Posted 15 August 2014 - 03:10 AM

Have you tried Revo Uninstaller ?

 

I am not sure it will work in your circumstances.....but has to be worth a try.

 

Please download and install Revo Uninstaller Free

    Double click Revo Uninstaller to run it.
    From the list of programs double click on The Program to remove
    When prompted if you want to uninstall this program, click Yes.
    Be sure the Moderate option is selected then click Next.
    The program will run, If prompted again click Yes
    when the built-in uninstaller is finished click on Next.
    Once the program has searched for leftovers....(be patient here ! ) click Next.
    Check/tick the bolded items Only, then click  DELETE 
    When prompted click on Yes and then on next.   
    put a check on any folders that are found and select delete
    when prompted select yes then on next
    Once done click Finish.

How to use Revo Uninstaller


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#3 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 15 August 2014 - 06:01 AM

* Uninstalling Trend Micro program using the Trend Micro Diagnostic Toolkit
* Finding your Trend Micro Titanium's serial number
* Where to find your serial number
* How can I find my lost serial number?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#4 RJNB

RJNB
  • Topic Starter

  • Members
  • 277 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:In front of my laptop
  • Local time:12:06 PM

Posted 15 August 2014 - 06:52 AM

Thanks but it did not work. Revo did not uninstall because it wanted me to fill the password. I can not do any of the steps given by trend micro there because my product is very old- like 6 or 7 years old. I do not know whether I even have an account or the place from where it was bought. I do not even know the version..



#5 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 15 August 2014 - 07:49 AM

Then you should contact and ask...
Trend Micro Support
Trend Micro Technical Support
Trend Micro Community Forums
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#6 RJNB

RJNB
  • Topic Starter

  • Members
  • 277 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:In front of my laptop
  • Local time:12:06 PM

Posted 15 August 2014 - 08:47 AM

Thanks..However, I would like to wait for some time-in case some solution is found here-then go there



#7 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 15 August 2014 - 04:57 PM

I'm not aware of any other solution but ok.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#8 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,589 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:04:36 PM

Posted 15 August 2014 - 05:24 PM

Have you been to this page. ??

 

 

http://esupport.trendmicro.com/solution/en-us/1037161.aspx?referral=1056551

 

 

 

 

Titanium 2012

 

 

Titanium 2011
 

 

Older programs (2010 version and below)
 

 

Having problems removing Trend Micro?
If issues are encountered during the uninstallation of the Trend Micro program, follow the steps below:
Step 1: Download and run the stand alone Diagnostic Toolkit
To uninstall your Trend Micro program using the uninstall tool, follow the steps below:
  1. Click the button below to download the hot fix, then save it to your desktop:
    EN-1056468_1.jpg
  2. Double-click Ti_70_win_global_en_Uninstall_hfb0001.exe.
  3. Click Yes when the User Account Control window appears.
  4. Read and accept the License Agreement, then click Next.
  5. Click Install.
  6. Click Uninstall software.
  7. Type the characters in the field provided.
    diagnostic%20toolkit%20captcha.png
  8. Click Uninstall. Wait for the uninstallation to complete.
    diagnostic%20toolkit%20click%20uninstall
    Note: You may disregard the Windows notification saying to use the Control Panel to remove the program, since the Trend Micro Diagnostic Toolkit will remove all Trend Micro related files from your computer which the Control Panel might have missed.
  9. Click Yes to restart the computer.
    diagnostic%20toolkit%20click%20restart.p
    Note: After the restart, the uninstallation should be complete.
Step 2: Run the Trend Micro Titanium Driver Remover Tool
To remove remnants of Trend Micro drivers, follow the steps below:
  1. Download the Titanium Driver Remover tool and save it to your desktop.
  2. Extractthe file.
    Note: Type "novirus" when prompted for a password.
  3. Open the extracted file and go to applicable bit version.
    Note: For instructions on how to check whether you are using the 32-bit or 64-bit version of Windows, refer to solution: Check if you are running a 32-bit or 64-bit version of Windows operating system.
  4. Run DriverRemover.exe.
  5. Click "Start Fix!" button and wait for it to finish.
  6. Restart computer.
    Note: After restarting the computer, remnants of the drivers should be removed.

 

 

 




         

Edited by Condobloke, 15 August 2014 - 05:25 PM.

Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#9 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 15 August 2014 - 05:45 PM

I also just came across this topic at Trends forums...

Password: How to reset or remove

Scenario 1:
Cannot disable/uninstall the Trend Micro program because of the password

Use the diagnostic toolkit.
check iroh's post here


if you want to force quit the trend micro program, use their diagnostic toolkit found in C:\Program Files\Trend Micro\Internet Security
v2007 - PCCTOOL.exe
v2008 - TISSUPRT.exe
v2009-2010 - TISTOOL.exe

under general tab they have an option to stop/quit all components. you won't be asked for password. you can also use this to uninstall their program in the uninstall tab, you also won't be asked for password...


.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#10 RJNB

RJNB
  • Topic Starter

  • Members
  • 277 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:In front of my laptop
  • Local time:12:06 PM

Posted 16 August 2014 - 05:37 AM

Yes I had tried it but it didnot work...still i will try it again...For the files , I can not find any of them.....Any suggestions?Regards



#11 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 16 August 2014 - 04:37 PM

Just to confirm...did you type "novirus" when prompted for a password per the instructions posted by Condobloke?
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#12 RJNB

RJNB
  • Topic Starter

  • Members
  • 277 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:In front of my laptop
  • Local time:12:06 PM

Posted 17 August 2014 - 12:45 AM

In post 2, I did not.....In the later post by condobloke, I was not asked for a password but when I restarted as per the instructions trend micro office scan was still there..



#13 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 17 August 2014 - 07:31 AM

I have continued to check the forums and knowledgeable but have not been able to find any more solutions other than those already noted.
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif

#14 Condobloke

Condobloke

    Outback Aussie @ 54.2101 N, 0.2906 W


  • Members
  • 5,589 posts
  • ONLINE
  •  
  • Gender:Male
  • Local time:04:36 PM

Posted 28 August 2014 - 11:49 PM

If you are still having a problem here.......try the following.

 

http://www.appremover.com/

 

The free version should be ok


Condobloke

Outback Australian  

 

fed up with Windows antics...??

 

LINUX IS THE ANSWER

 

I USE LINUX MINT 18.3  EXCLUSIVELY.

 Failure is not an option. It comes bundled with your Microsoft product.

 

Success is not Final, Failure is not Fatal,

 

It is the Courage to Continue that Counts.

W.C. 4th June 1940

 

 

 


#15 quietman7

quietman7

    Bleepin' Janitor


  • Global Moderator
  • 50,606 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Virginia, USA
  • Local time:01:36 AM

Posted 29 August 2014 - 08:39 AM


I finally found these links which are specifically for OfficeScan. I know you have an older version but I included newer version links for others reading this topic.

* Uninstalling Trend Micro OfficeScan 10 clients/agents
* Manually Uninstalling the Client
* Uninstall an OfficeScan clients/agent without a password

* Uninstall OfficeScan 10.6 without a password
* Uninstall OfficeScan 10.5 without a password
* Manually uninstalling OfficeScan 8.0 clients
.
.
Windows Insider MVP 2017-2018
Microsoft MVP Reconnect 2016
Microsoft MVP Consumer Security 2007-2015 kO7xOZh.gif
Member of UNITE, Unified Network of Instructors and Trusted Eliminators

If I have been helpful & you'd like to consider a donation, click 38WxTfO.gif




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users