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Full Broadband Speed Only In SafeMode, Not Regular Mode


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11 replies to this topic

#1 orking2p

orking2p

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Posted 14 August 2014 - 10:48 PM

Hello. 

 

My ISP (charter) let me know that there is not a problem with the modem. This problem has only been going on for perhaps the past three days. My internet speed from speedtest.net is very slow, download tops out at 1.98  and upload at 3.20 in normal/regular mode.  In safemode the speed is 98.0 download. I've done a system restore already that did not resolve this, run my Avast! Antivirus and Malwarebytes, no problems found.  What can I do to so that way my internet speed is normal in regular mode? Please let me know what additional information you need.

 

Here's my computer specs:

 

Windows 7 Home Premium

Manufacturer:  ASUSTeK Computer Inc.

Processor:  Interl® Core™ i5-2450M CPU @ 2.50GHz   2.50 GHz

System Type:  64 - bit Operating System

Installed Memory (RAM):   6.00 GB  (5.89 GB usable)

 

Any assistance is appreciated.  Thank you.


Edited by hamluis, 15 August 2014 - 08:53 AM.
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#2 pcpilot

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Posted 15 August 2014 - 06:43 AM

Apologies to BleepingComputer but try downloading and running Complete Internet Repair from here: http://www.majorgeeks.com/files/details/complete_internet_repair.html

I always select the top few and avoid the areas that are unrelated tithe issue.

all it does is to clear and replace the salient internet settings. I have Ben using it for several years and have found it vey safe.

If that doesn't fix it, a bit more analysis is required.......

P

#3 orking2p

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Posted 15 August 2014 - 07:13 AM

Hello, and thank you for your advise. I downloaded Complete Internet Repair and ran the top few ones, but the problem still persist.  What additional information is needed?



#4 hamluis

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Posted 15 August 2014 - 08:51 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 orking2p

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Posted 15 August 2014 - 09:16 AM

Hello.    Thank you for your assistance.  Here is the Speccy link.

 

http://speccy.piriform.com/results/WUtI7OO2BlQswgZZh0fRq6G

 

 

 

Here is the MiniToolBox result:
_____________

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Admin (administrator) on 15-08-2014 at 09:10:35
Running from "C:\Users\Admin\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:10:06 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/15/2014 07:07:37 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/14/2014 10:59:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
Error: (08/14/2014 10:59:00 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
.
 
 
System errors:
=============
Error: (08/15/2014 08:39:36 AM) (Source: DCOM) (User: )
Description: {078AEF33-C48A-49F7-AFF3-A0EE810BFE7C}
 
Error: (08/15/2014 07:05:27 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:05:27 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:05:27 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:04:53 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:04:53 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:04:53 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:00:07 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:00:07 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
Error: (08/15/2014 07:00:07 AM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068
 
 
Microsoft Office Sessions:
=========================
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:10:07 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:10:06 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/15/2014 07:07:37 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/14/2014 10:59:00 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
Error: (08/14/2014 10:59:00 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
 
 
CodeIntegrity Errors:
===================================
  Date: 2013-05-25 07:04:25.660
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.660
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.655
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.635
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.630
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-25 07:04:25.625
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.930
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.928
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.923
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.
 
  Date: 2013-05-19 06:28:02.880
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\Kaspersky Lab\Kaspersky Internet Security 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.
 
 
 
=========================== Installed Programs ============================
Adobe AIR (HKLM-x32\...\Adobe AIR) (Version: 3.7.0.1860 - Adobe Systems Incorporated)
Adobe AIR (x32 Version: 3.7.0.1860 - Adobe Systems Incorporated) Hidden
Adobe Flash Player 13 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 13.0.0.182 - Adobe Systems Incorporated)
Adobe Flash Player 13 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 13.0.0.214 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Amazon Kindle (HKLM-x32\...\Amazon Kindle) (Version:  - Amazon)
Apple Application Support (HKLM-x32\...\{F5266D28-E0B2-4130-BFC5-EE155AD514DC}) (Version: 2.3 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{328CC232-CFDC-468B-A214-2E21300E4CB5}) (Version: 3.1.0.62 - Apple Inc.)
ASUS AI Recovery (HKLM-x32\...\{D39F0676-163E-4595-A917-E28F99BBD4D2}) (Version: 1.0.24 - ASUS)
ASUS K5 Series ScreenSaver (HKLM-x32\...\ASUS K5 Series ScreenSaver) (Version: 1.0.0002 - ASUS)
ASUS Live Update (HKLM-x32\...\{FA540E67-095C-4A1B-97BA-4D547DEC9AF4}) (Version: 3.1.7 - ASUS)
ASUS Power4Gear Hybrid (HKLM\...\{9B6239BF-4E85-4590-8D72-51E30DB1A9AA}) (Version: 1.2.0 - ASUS)
ASUS USB Charger Plus (HKLM-x32\...\{A859E3E5-C62F-4BFA-AF1D-2B95E03166AF}) (Version: 2.0.9 - ASUS)
ASUS Virtual Camera (HKLM-x32\...\{EC8BD21F-0CA0-4BBF-97D9-4A52B30041A1}) (Version: 1.0.25 - ASUS)
ASUS Virtual Touch (HKLM-x32\...\{938CFBD4-0652-49E5-BB8B-153948865941}) (Version: 1.0.9 - ASUS)
AsusVibe2.0 (HKLM-x32\...\Asus Vibe2.0) (Version: 2.0.9.157 - ASUSTEK)
ATK Package (HKLM-x32\...\{AB5C933E-5C7D-4D30-B314-9C83A49B94BE}) (Version: 1.0.0020 - ASUS)
Auslogics DiskDefrag (HKLM-x32\...\{DF6A13C0-77DF-41FE-BD05-6D5201EB0CE7}_is1) (Version: 4.5.4.0 - Auslogics Labs Pty Ltd)
avast! Free Antivirus (HKLM-x32\...\avast) (Version: 8.0.1489.0 - AVAST Software)
BIG-IP Edge Client Components (All Users) (HKLM-x32\...\F5 Networks Client Components) (Version: 70.2013.0426.1915 - F5 Networks, Inc.)
Bonjour (HKLM\...\{B91110FB-33B4-468B-90C2-4D5E8AE3FAE1}) (Version: 2.0.2.0 - Apple Inc.)
Byki (x32 Version: 4.0 - Transparent Language, Inc.) Hidden
Byki Express for Current User (HKCU\...\Byki Express for Current User) (Version: 4.1 - Transparent Language, Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 4.12 - Piriform)
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.3624 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.3624 - CyberLink Corp.) Hidden
CyberLink Media Suite (HKLM-x32\...\InstallShield_{1FBF6C24-C1FD-4101-A42B-0C564F9E8E79}) (Version: 8.0.2926 - CyberLink Corp.)
CyberLink Media Suite (x32 Version: 8.0.2926 - CyberLink Corp.) Hidden
CyberLink Power2Go (HKLM-x32\...\InstallShield_{40BF1E83-20EB-11D8-97C5-0009C5020658}) (Version: 7.0.0.1126 - CyberLink Corp.)
CyberLink Power2Go (x32 Version: 7.0.0.1126 - CyberLink Corp.) Hidden
ETDWare PS/2-X64 10.5.9.0 (HKLM\...\Elantech) (Version: 10.5.9.0 - ELAN Microelectronic Corp.)
Fast Boot (HKLM\...\{13F4A7F3-EABC-4261-AF6B-1317777F0755}) (Version: 1.0.10 - ASUS)
FileZilla Client 3.6.0.2 (HKLM-x32\...\FileZilla Client) (Version: 3.6.0.2 - FileZilla Project)
Fitbit Connect (HKLM-x32\...\{6A7C2B2E-36A3-4EF5-96C6-708CD090A3AD}) (Version: 1.0.1.5127 - Fitbit Inc.)
GIMP 2.8.0 (HKLM\...\GIMP-2_is1) (Version: 2.8.0 - The GIMP Team)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
GPL Ghostscript (HKLM\...\GPL Ghostscript 9.05) (Version: 9.05 - Artifex Software Inc.)
GPL Ghostscript (HKLM-x32\...\GPL Ghostscript 9.05) (Version: 9.05 - Artifex Software Inc.)
Grooveshark (HKLM-x32\...\GroovesharkDesktop.7F9BF17D6D9CB2159C78A6A6AB076EA0B1E0497C.1) (Version: 20120817.01 - Escape Media Group)
Grooveshark (x32 Version: 255.01 - Escape Media Group) Hidden
GSview 5.0 (HKLM-x32\...\GSview 5.0) (Version: 5.0 - Ghostgum Software Pty Ltd)
Human Japanese 2.0 (HKLM-x32\...\{665DC374-A0C1-48D4-AFCA-011D7AA8963F}) (Version: 2.0.5 - Brak Software, Inc.)
Intel PROSet Wireless (Version:  - ) Hidden
Intel® Manageability Engine Firmware Recovery Agent (HKLM-x32\...\{A6C48A9F-694A-4234-B3AA-62590B668927}) (Version: 1.0.0.35132 - Intel Corporation)
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 8.0.0.1351 - Intel Corporation)
Intel® OpenCL CPU Runtime (HKLM-x32\...\{FCB3772C-B7D0-4933-B1A9-3707EBACC573}) (Version:  - Intel Corporation)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2653 - Intel Corporation)
Intel® PROSet/Wireless for Bluetooth® 3.0 + High Speed (HKLM\...\{2C0E6BD4-65B1-4E82-B2AC-43EFFC8F100C}) (Version: 15.0.0.0059 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology (HKLM\...\{520C4DD4-2BC7-409B-BA48-E1A4F832662D}) (Version: 2.1.0.0140 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 1.0.3.214 - Intel Corporation)
Intel® WiDi (HKLM-x32\...\{93F34C5C-ACAA-48F3-9B26-70359A117F12}) (Version: 3.0.12.0 - Intel Corporation)
Intel® Wireless Display (HKLM\...\{28EF7372-9087-4AC3-9B9F-D9751FCDF830}) (Version:  - )
Intel® Hardware Accelerated Execution Manager (HKLM\...\{7824FFE2-E5BE-4530-91AA-C1F442FD4A82}) (Version: 1.0.1 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (HKLM\...\{DF7756DD-656A-45C3-BA71-74673E8259A9}) (Version: 15.00.0000.0642 - Intel Corporation)
Intel® Trusted Connect Service Client (HKLM\...\{6199B534-A1B6-46ED-873B-97B0ECF8F81E}) (Version: 1.23.216.0 - Intel Corporation)
iTunes (HKLM\...\{23B45E10-0CA5-43E9-BD6D-C2BD6CBE11AC}) (Version: 9.2.1.5 - Apple Inc.)
Java 7 Update 17 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86417017FF}) (Version: 7.0.170 - Oracle)
Java Auto Updater (x32 Version: 2.1.6.0 - Sun Microsystems, Inc.) Hidden
Java SE Development Kit 7 Update 17 (64-bit) (HKLM\...\{64A3A4F4-B792-11D6-A78A-00B0D0170170}) (Version: 1.7.0.170 - Oracle)
Java™ 7 Update 5 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217005FF}) (Version: 7.0.50 - Oracle)
JavaFX 2.1.1 (HKLM-x32\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
Microsoft .NET Framework 4 Client Profile (HKLM\...\Microsoft .NET Framework 4 Client Profile) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4 Extended (HKLM\...\Microsoft .NET Framework 4 Extended) (Version: 4.0.30319 - Microsoft Corporation)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319 - Microsoft Corporation) Hidden
Microsoft Expression Web 4 (HKLM-x32\...\Web_4.0.1460.0) (Version: 4.0.1460.0 - Microsoft Corporation)
Microsoft Expression Web 4 (x32 Version: 4.0.1460.0 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2013 - en-us (HKLM\...\ProPlusRetail - en-us) (Version: 15.0.4631.1004 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30214.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30411 (HKLM-x32\...\{5DA8F6CD-C70E-39D8-8430-3D9808D6BD17}) (Version: 9.0.30411 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.30319 (HKLM\...\{DA5E371C-6333-3D8A-93A4-6FD5B20BCC6E}) (Version: 10.0.30319 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM-x32\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
Mozilla Thunderbird 24.3.0 (x86 en-US) (HKLM-x32\...\Mozilla Thunderbird 24.3.0 (x86 en-US)) (Version: 24.3.0 - Mozilla)
Office 15 Click-to-Run Extensibility Component (x32 Version: 15.0.4631.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Licensing Component (Version: 15.0.4631.1004 - Microsoft Corporation) Hidden
Office 15 Click-to-Run Localization Component (x32 Version: 15.0.4631.1004 - Microsoft Corporation) Hidden
OpenOffice.org 3.4.1 (HKLM-x32\...\{9F1F2AEA-C72A-4DD6-991E-C5506A5625E4}) (Version: 3.41.9593 - Apache Software Foundation)
Oregon Trail® 5 (HKLM-x32\...\Oregon Trail® 5) (Version:  - )
PrimoPDF -- brought to you by Nitro PDF Software (HKLM-x32\...\PrimoPDF) (Version: 5 - Nitro PDF Software)
QuickTime (HKLM-x32\...\{AF0CE7C0-A3E4-4D73-988B-B29187EC6E9A}) (Version: 7.73.80.64 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.48.823.2011 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6570 - Realtek Semiconductor Corp.)
Realtek PCIE Card Reader (HKLM-x32\...\{C1594429-8296-4652-BF54-9DBE4932A44C}) (Version: 6.1.7601.27015 - Realtek Semiconductor Corp.)
SceneSwitch (HKLM-x32\...\{5172E572-C175-4F80-A6D5-5CB45826AD61}) (Version: 1.0.11 - ASUS)
Shopping InContext (HKCU\...\{4E002314-9999-4402-9823-1CB9E6098849}_is1) (Version: 3.5 - InContext Solutions, Inc)
Splashtop Software Updater (HKLM-x32\...\Splashtop Software Updater) (Version: 1.5.6.14 - Splashtop Inc.)
Splashtop Streamer (HKLM-x32\...\{B7C5EA94-B96A-41F5-BE95-25D78B486678}) (Version: 2.4.0.1 - Splashtop Inc.)
Unity Web Player (HKCU\...\UnityWebPlayer) (Version:  - Unity Technologies ApS)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
WinFlash (HKLM-x32\...\{8F21291E-0444-4B1D-B9F9-4370A73E346D}) (Version: 2.41.0 - ASUS)
Wireless Console 3 (HKLM-x32\...\{19EA33FB-B34E-40EA-8B8A-61743AEB795A}) (Version: 3.0.27 - ASUS)
 
========================= Memory info: ===================================
 
Percentage of memory in use: 37%
Total physical RAM: 6027.92 MB
Available physical RAM: 3791.84 MB
Total Pagefile: 12054.03 MB
Available Pagefile: 9196.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3978.26 MB
 
========================= Partitions: =====================================
 
1 Drive c: (OS) (Fixed) (Total:673.32 GB) (Free:617.04 GB) NTFS
 
========================= Users: ========================================
 
User accounts for \\COMPUTER
 
Admin                    Administrator            Guest                    
 
 
**** End of log ****
 
 
___________


#6 hamluis

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Posted 15 August 2014 - 10:46 AM

To negate the above reflected Windows Update errors...try this Fixit .

 

Description: The Computer Browser service depends on the Server service which failed to start because of the following error: 
%%1068.

 

Go to services (Start/Run/type services.msc, hit Enter).

 

Right-click on Server Service...start it
Right click on Computer Browser Service...start it.

 

Reboot, see if that's any better.

 

Louis


Edited by hamluis, 15 August 2014 - 10:57 AM.
Edited to correct.


#7 orking2p

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Posted 15 August 2014 - 11:02 AM

Hello.

 

I started  "Remote Procedure Call (RPC) Locator".  "Remote Procedure Call (RPC)" was already started.

"Security Accounts Manager" was also already started.

 

I saw the Kaspersky errors but I can't find the file in "My Computer" or the install/uninstall section to remove. I haven't had Kaspersky  on my laptop for over a year. Did you want me to search in the registry for Kaspersky and delete them?

 

I also ran the automatic fix from the link you provided from Windows.  



#8 hamluis

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Posted 15 August 2014 - 12:43 PM

I edited my post above...please...read it now.

 

Louis



#9 orking2p

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Posted 15 August 2014 - 01:00 PM

Hello.   It is working well now.   Thank you so much for your assistance!



#10 hamluis

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Posted 15 August 2014 - 01:13 PM

You are welcome...happy computing :).

 

Louis



#11 orking2p

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Posted 23 August 2014 - 04:26 PM

Hello. The same issues are happening again. I contacted my computer manufacturer that suggested I re-install the operating system... I'm hoping that isn't the last result. Any suggestions? Thank you.



#12 sflatechguy

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Posted 23 August 2014 - 07:25 PM

Double-check to make sure the services noted by hamluis haven't somehow been stopped.

 

A few questions to possibly narrow this down:

Are you connecting to your router using wireless or an Ethernet cable?

Who is your Internet service provider?

What make and model of router do you have?






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