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Hey there Fella's!! RogueKiller tells me we Have an Issue :] Pum.Dns


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16 replies to this topic

#1 SuchaMilf

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Posted 14 August 2014 - 01:41 PM

 
  • Firewall
    Avg internet security 2014
  • Computer
    Alienware x51
  • CPU
    Intel® Core™ i5-3450 CPU @ 3.10GHz
  • Motherboard
    INTEL
  • Ram
    ?? I cannot seem to find it on this PC? wtf
  • Storage
    2700TB ( between external and internal) 
  • Video Card
    NVIDIA GeForce GT 640
  • Soundcard
    NVIDIA high definition

Hey there! I never use forums! 90% of the time I can figure things out all myself.  So If I am doing this wrong please forgive me!!
I just got this PC for work 1 year ago. It works amazingly, or has until this point. I am a photographer, I do a lot of high volume editing, Photoshop-Lightroom etc.  Recently I have been noticing a lag in my workflow via LR and PS. I did everything that I could to optimize catalogs/ preformance etc. When I checked my stats  I am seriously drowning in an abundance of space and ram is not the issue. 

 

So I ran adware cleaner, and Malwarebytes just to check if anything was up--They did their job. Still running slow.. Its processing slowly, hard to explain but My PS is lagging and it is programmed to utilize almost all of my pc.  I decided to run Roguekiller to see what I came up with and it showed me a bunch of Pum.Dns/Policies/Destopicons and Hkey_users.  I tried to find info on it to no avail and even one site (free site) I went to wanted me to allow someone to remotely connect to my PC.. I told them I think Not 7000488483_cc3339995a_m.jpg

I am hoping some one can help me! I need my PC running at top performance, because I am a slacker and a procrastinator who waits til the last minute to edit her photos! lol 

 

I appreciate you! 

xoxo 

-C

 

 

Here is the paste of RKreport: 

 
RogueKiller V9.2.6.0 (x64) [Jul 11 2014] by Adlice Software
 
Operating System : Windows 8.1 (6.3.9200 ) 64 bits version
Started in : Normal mode
User : chare'e [Admin rights]
Mode : Scan -- Date : 08/14/2014  13:24:25
 
¤¤¤ Bad processes : 0 ¤¤¤
 
¤¤¤ Registry Entries : 16 ¤¤¤
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters | DhcpNameServer : 192.168.2.1 209.18.47.61 209.18.47.62  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters | DhcpNameServer : 192.168.2.1 209.18.47.61 209.18.47.62  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{E3BE01EC-BCC6-46EC-9B59-09667C075538} | DhcpNameServer : 192.168.2.1 209.18.47.61 209.18.47.62  -> FOUND
[PUM.Dns] (X64) HKEY_LOCAL_MACHINE\System\ControlSet001\Services\Tcpip\Parameters\Interfaces\{E3BE01EC-BCC6-46EC-9B59-09667C075538} | DhcpNameServer : 192.168.2.1 209.18.47.61 209.18.47.62  -> FOUND
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> FOUND
[PUM.Policies] (X64) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0  -> FOUND
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableRegistryTools : 0  -> FOUND
[PUM.Policies] (X86) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Policies\System | DisableTaskMgr : 0  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\ClassicStartMenu | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {59031a47-3f72-44a7-89c5-5595fe6b30ee} : 1  -> FOUND
[PUM.DesktopIcons] (X64) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
[PUM.DesktopIcons] (X86) HKEY_USERS\S-1-5-21-439893080-3967409292-518343481-1003\Software\Microsoft\Windows\CurrentVersion\Explorer\HideDesktopIcons\NewStartPanel | {20D04FE0-3AEA-1069-A2D8-08002B30309D} : 1  -> FOUND
 
¤¤¤ Scheduled tasks : 0 ¤¤¤
 
¤¤¤ Files : 0 ¤¤¤
 
¤¤¤ HOSTS File : 0 ¤¤¤
 
¤¤¤ Antirootkit : 0 (Driver: LOADED) ¤¤¤
 
¤¤¤ Web browsers : 3 ¤¤¤
 
¤¤¤ MBR Check : ¤¤¤
+++++ PhysicalDrive0: WDC WD10EZEX-75ZF5A0 +++++
--- User ---
[MBR] 3c42f8449a1d54e759aa186f313acbb6
[BSP] 9bd5575291a4527f8d42f6766b909a42 : Empty MBR Code
Partition table:
0 - [XXXXXX] UNKNOWN (0x0) [VISIBLE] Offset (sectors): 1 | Size: 2097152 MB
User = LL1 ... OK
User = LL2 ... OK
 
+++++ PhysicalDrive1: Seagate Backup+ Desk SCSI Disk Device +++++
--- User ---
[MBR] 8b93d6168a123637e7ac61103ef7b086
[BSP] 0736ffe8fa6217e6b5be28b424a5bcb0 : Empty MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 2048 | Size: 1907726 MB
User = LL1 ... OK
Error reading LL2 MBR! ([1] Incorrect function. )
 
+++++ PhysicalDrive2: Seagate FreeAgent GoFlex USB Device +++++
--- User ---
[MBR] 04bb403c94c99bd6587b22187dd7e9b1
[BSP] 19a5c63473f0b2635bf6d7453b01547b : Empty MBR Code
Partition table:
0 - [XXXXXX] NTFS (0x7) [VISIBLE] Offset (sectors): 63 | Size: 476937 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive3: WDC WD25 00JB-00REA0 USB Device +++++
--- User ---
[MBR] f720c401606e4496a5c20a54752e4f45
[BSP] f1f4a158fe0142b7b562fc7134efff65 : Windows XP MBR Code
Partition table:
0 - [ACTIVE] NTFS (0x7) [VISIBLE] Offset (sectors): 63 | Size: 238472 MB
User = LL1 ... OK
Error reading LL2 MBR! ([32] The request is not supported. )
 
+++++ PhysicalDrive4: Multiple Card  Reader USB Device +++++
Error reading User MBR! ([15] The device is not ready. )
Error reading LL1 MBR! NOT VALID!
Error reading LL2 MBR! ([32] The request is not supported. )
 


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#2 TB-Psychotic

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Posted 15 August 2014 - 03:17 AM

Hi there,
my name is Marius and I will assist you with your malware related problems.

Before we move on, please read the following points carefully.

  • First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding.
  • Perform everything in the correct order. Sometimes one step requires the previous one.
  • If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem.
  • Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me.
  • Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.
  • Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean.
  • My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.

 

 

The entries shown by RK aren´t malicious, no worries.

Let´s see if there is something else:

 

 

Full System Scan with Malwarebytes Antimalware

  • If not existing, please download Malwarebytes Anti-Malware to your desktop.
  • Double-click the downloaded setup file and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.


If the program is already installed:
  • Run Malwarebytes Antimalware
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.

 

 

 

Scan with ESET Online Scan

Please go to here to run the online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activex control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings and ensure these options are ticked:
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology
  • Click Scan
  • Wait for the scan to finish
  • If any threats were found, click the 'List of found threats' , then click Export to text file....
  • Save it to your desktop, then please copy and paste that log as a reply to this topic.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#3 SuchaMilf

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Posted 16 August 2014 - 03:32 PM

Hello sorry for the delay I work strange hours!! I am going to do it now brb



#4 SuchaMilf

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Posted 16 August 2014 - 04:26 PM

Malwarebytes..  So the version that I have is very different from the one that was on my PC 3 weeks ago, so these instructions were a little different. it didn't ask me to clean anything it only quarantined the issues, root kits, Trojan!!, pum and hkeyregistrys. So i deleted all. It did not ask to restart either!! but here are the logs.. what I find strange is that when I clicked on history and Quarantined, all of those things were in there. So I deleted all, went to the Scan log and it shows that they were never there!!? 

 
 
Update, 8/16/2014 4:30:02 PM, SYSTEM, MSMARNIECE, Scheduler, Rootkit Database, 2014.8.15.1, 2014.8.16.1, 
Update, 8/16/2014 4:30:10 PM, SYSTEM, MSMARNIECE, Scheduler, Malware Database, 2014.8.16.2, 2014.8.16.7, 
Protection, 8/16/2014 4:30:28 PM, SYSTEM, MSMARNIECE, Protection, Refresh, Starting, 
Protection, 8/16/2014 4:30:28 PM, SYSTEM, MSMARNIECE, Protection, Malicious Website Protection, Stopping, 
Protection, 8/16/2014 4:30:28 PM, SYSTEM, MSMARNIECE, Protection, Malicious Website Protection, Stopped, 
Protection, 8/16/2014 4:34:49 PM, SYSTEM, MSMARNIECE, Protection, Refresh, Success, 
Protection, 8/16/2014 4:34:49 PM, SYSTEM, MSMARNIECE, Protection, Malicious Website Protection, Starting, 
Protection, 8/16/2014 4:34:50 PM, SYSTEM, MSMARNIECE, Protection, Malicious Website Protection, Started, 
 
(end)
 
Malwarebytes Anti-Malware
www.malwarebytes.org
 
Scan Date: 8/16/2014
Scan Time: 5:01:13 PM
Logfile: 
Administrator: Yes
 
Version: 2.00.2.1012
Malware Database: v2014.08.16.07
Rootkit Database: v2014.08.16.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 8.1
CPU: x64
File System: NTFS
User: chare'e
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 355039
Time Elapsed: 8 min, 3 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)


#5 SuchaMilf

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Posted 16 August 2014 - 07:23 PM

eset

 

C:\Program Files (x86)\AlienRespawn\Components\DBRUpdate\hstart.exe a variant of Win32/HiddenStart.A potentially unsafe application
C:\Program Files (x86)\AlienRespawn\Components\DBRUpdate\Backup\DBRUpdate\hstart.exe.bak a variant of Win32/HiddenStart.A potentially unsafe application
C:\Program Files (x86)\AVG\AVG2014\Notification\avg_rwd_stb_all_ltst.exe a variant of Win32/OpenInstall potentially unwanted application
C:\Users\chare'e\AppData\Local\Google\Chrome\User Data\Default\File System\013\t\00\00000000 Win32/InstalleRex.M potentially unwanted application
C:\Users\chare'e\Documents\APNSetup.exe a variant of Win32/Bundled.Toolbar.Ask.E potentially unsafe application
C:\Windows\Installer\MSIF156.tmp a variant of Win32/Bundled.Toolbar.Ask.F potentially unsafe application


#6 TB-Psychotic

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Posted 18 August 2014 - 02:41 AM

Then we can do the cleanup - if you are facing any issues, report that immediately.

Delete junk with adwCleaner


Please download AdwCleaner to your desktop.


  • Run adwcleaner.exe
  • Hit Scan and wait for the scan to finish.
  • Confirm the message but don´t uncheck anything.
  • Hit Clean
  • When the run is finished, it will open up a text file
  • Please post its contents within your next reply
  • You´ll find the log file at C:\AdwCleaner[S1].txt also




Delete junk with JRT

thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.




SecurityCheck

Reboot your system before starting!

Please download SecurityCheck: LINK1 LINK2

  • Save it to your desktop, start it and follow the instructions in the window.
  • After the scan finished the (checkup.txt) will open. Copy its content to your thread.


Proud Member of UNITE & TB
 
My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#7 SuchaMilf

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Posted 18 August 2014 - 01:10 PM

Adware Cleaner: 

 

# AdwCleaner v3.307 - Report created 18/08/2014 at 14:05:28
# Updated 17/08/2014 by Xplode
# Operating System : Windows 8.1  (64 bits)
# Username : chare'e - MSMARNIECE
# Running from : C:\Users\chare'e\Downloads\adwcleaner_3.307.exe
# Option : Clean
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
 
***** [ Scheduled Tasks ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extension Compatibility\{74F475FA-6C75-43BD-AAB9-ECDA6184F600}
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v11.0.9600.17239
 
 
-\\ Google Chrome v36.0.1985.143
 
[ File : C:\Users\Brighten or Guest\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\chare'e\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R5].txt - [2060 octets] - [12/07/2014 17:59:51]
AdwCleaner[R6].txt - [1710 octets] - [13/08/2014 15:22:35]
AdwCleaner[R7].txt - [1249 octets] - [18/08/2014 14:01:17]
AdwCleaner[S5].txt - [2019 octets] - [12/07/2014 18:01:12]
AdwCleaner[S6].txt - [1740 octets] - [13/08/2014 15:24:36]
AdwCleaner[S7].txt - [1173 octets] - [18/08/2014 14:05:28]
 
########## EOF - C:\AdwCleaner\AdwCleaner[S7].txt - [1233 octets] ##########


#8 SuchaMilf

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Posted 18 August 2014 - 01:21 PM

JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 8.1 x64
Ran by chare'e on Mon 08/18/2014 at 14:10:58.49
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
Successfully deleted: [Folder] "C:\WINDOWS\syswow64\ai_recyclebin"
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 08/18/2014 at 14:16:13.20
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


#9 SuchaMilf

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Posted 18 August 2014 - 01:28 PM

security check up: 

 UNSUPPORTED OPERATING SYSTEM! ABORTED!


#10 SuchaMilf

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Posted 18 August 2014 - 01:35 PM

nvm.. got it to work.. but i did not disable the anti virus.. crap.. here is the first scan

 Results of screen317's Security Check version 0.99.87  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Security Center service is not running! This report may not be accurate! 
 Windows Firewall Enabled!  
AVG Internet Security 2014   
Windows Defender             
 Antivirus up to date!  (On Access scanning disabled!) 
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 60  
 Java version out of Date! 
 Adobe Reader XI  
 Google Chrome 36.0.1985.125  
 Google Chrome 36.0.1985.143  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 AVG avgwdsvc.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#11 SuchaMilf

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Posted 18 August 2014 - 01:38 PM

 Results of screen317's Security Check version 0.99.87  
   x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:`````````````` 
 Windows Firewall Enabled!  
AVG Internet Security 2014   
Windows Defender             
 Antivirus out of date!  
`````````Anti-malware/Other Utilities Check:````````` 
 Java 7 Update 60  
 Java version out of Date! 
 Adobe Reader XI  
 Google Chrome 36.0.1985.125  
 Google Chrome 36.0.1985.143  
````````Process Check: objlist.exe by Laurent````````  
 Malwarebytes Anti-Malware mbamservice.exe  
 Malwarebytes Anti-Malware mbam.exe  
 AVG avgwdsvc.exe 
 Malwarebytes Anti-Malware mbamscheduler.exe   
`````````````````System Health check````````````````` 
 Total Fragmentation on Drive C:  % 
````````````````````End of Log`````````````````````` 


#12 TB-Psychotic

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Posted 19 August 2014 - 02:16 AM

Your system is clean! :)

 

 

Java runtime Environment out of date

Your Java runtime environment is outdated. We will fix this.

  • Get the actual JRE from here
  • Save jxpiinstall.exe to your desktop
  • Close all running programs, especially your browser(s)
  • Run jxpiinstall.exe. This will download the newest JRE installer and install the software
  • when finished, go to
    Start-->control panel-->add/remove programs and remove all older Java versions. (if existing)
  • When finished, reboot your computer.

After the reboot
  • Open control panel again and click the java symbol.
  • Click Settings under Temporary Internet Files.
    The Temporary Files Settings dialog box appears.
  • Click Delete Files.
    The Delete Temporary Files dialog box appears
  • Click OK on Delete Temporary Files window.
  • Click OK again.

 

 

 

Uninstall our tools using delfix

Please follow these steps in order:

  • In the case we used Defogger to turn off your CD emulation software. You can start it again and use the Enable button.
  • In the case we used Combofix. Deactivate your antivirus software once more, then rename the combofix.exe to uninstall.exe and run it one last time. You shall be noted that Combofix has been removed.
  • In any case please download delfix to your desktop.
    • Close all other programms and start delfix.
    • Please check all the boxes and run the tool.
    • delfix will now delete all found traces of our removal process
  • If there is still something left please delete it manualy.




Delete System Restore Points

To ensure your System Restore Points are free of malware, we will delete all of them but the most recent or create a new one.

On Windows Vista: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows 7/8: Please follow these instructions to delete all but the most common System Protection Restore Points.
On Windows XP: Please follow these instructions to delete all but the most common System Protection Restore Points.

 

 

 

Recommendations: How to protect yourself

  • System Updates
    Please ensure to have automatic updates activated in your control panel.
    For further information and a tutorial, see this Microsoft Support article.
  • Protection
    What you need is one (not more) virus scanner with background protection. Additionally I recommend a special malware scanner to run on demand weekly.
    Personally I am using avast! Antivirus Free Edition and Malwarebytes Anti-Malware. They offer good protection for free.
    • To keep your browser free of advertising, you may install the Adblock Plus browser extension.
      It will filter unwanted advertising out of the website´s content.
    • To protect yourself from accidentally visiting malicious web sites, install the Web of Trust (WOT) browser extension.
      It will display a green (safe), yellow (unknown) or red (potentially dangerous) icon for a visited website within your browser.
      In addition, before accessing a dangerous classified web site, a warning screen is displayed.

  • Up to date Software
    Keep your Windows and your third party software up to date. The easiest way to get infected is an outdated windows, followed by: browser(s) (including add-ons and plug-ins), Adobe Flash Player and Adobe Reader, Java Runtime Environment, your antivirus program and so on. These links may help you to check:

  • Backup
    Hardware issues, malware, fire, lightning strike: There is a long list of different ways to loose all your data. Back up your files regularly. Use the windows internal backup function or a third party tool and save your data onto an external hard drive, cloud storage, optical media like CDs or DVDs or (if available) a professional network backup system.
  • Behaviour
    The commonest error when using a computer is "error 80" - what means that the error is located about 80cm in front of the monitor. This is a common joke between IT support technicians but it shows that all the safety mechanisms won´t help if you aren´t careful enough.
    • While surfing the internet, don´t click on anything you don´t know. In the worst case, it infects your system with malware.
    • Watch your step in social networks! Many cyber criminals use them to spread malware, mine personal pata (to be sold to advertising companies, for example) or simply do damage to other users. Even if a received hyperlink within a message seems to be coming from one of your friends, have a closer look. In addition, don´t click everything.
    • When installing software, have a look to each of the setup windows and uncheck any additional toolbars or free programs that may be offered additionally. Most of today´s setup procedures contain potentially unwanted programs so keep them off your system.
    • Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs.
      They are a security risk which can make your computer susceptible to a wide variety of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites.


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My help is free, however, if you want to support my fight against malware, click here --> btn_donate_SM.gif <--(no worries, every little bit helps)

#13 SuchaMilf

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Posted 21 August 2014 - 06:18 PM

hii!! so

my son tried to sign on his account today, and when he went to google we received this message

 

unexpected kernel mode trap avg.. then it rebooted.. this happened 2 times and then when i signed in on my account it did not do it??? 

 

 

i am confused this never happened before



#14 TB-Psychotic

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Posted 22 August 2014 - 06:12 AM

This behaviour is often reported when running AVG on Windows 8.1

Remove AVG and restart the system, then install Avast from here: http://download.cnet.com/Avast-Free-Antivirus/3000-2239_4-10019223.html?part=dl-85737&subj=dl&tag=button

 

Tell me if that worked for you.


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#15 SuchaMilf

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Posted 25 August 2014 - 09:42 PM

got cha thank you so very much.. So what was wrong with my PC? lol 






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