I'd like you to do the following and uninstall both AVG and Avira, using Revo Uninstaller. After both have been removed, then reinstall Avira.
You have unwanted programs on your computer system that should be removed.
I recommend using the following program to do this because it is good at removing any stray remnants that uninstallers often leave behind.
1. Please download REVO UNINSTALLER
and save it on your computer.
2. Install Revo Uninstaller on your computer system.
3. Once the program is installed start the program and insure the uninstaller tab is active. (See image below)
Icons from all your installed programs will appear alphabetically in the main window.
4. Right click the program you wish to uninstall by selecting the program's icon in the main window.
A menu will appear such as that shown below.
5. Next, choose Uninstall
from this menu.
A confirmation from the program you wish to uninstall will appear on your screen, such as the one shown in the image below.
6. Please choose YES
that you wish to uninstall the program.
By default, Revo Uninstaller will be set to Moderate
Please change it to Advanced
by clicking the radio button near Advanced
as shown below and then click the NEXT
7. Next, you will see this screen where a system restore back up is made.
The program's built in uninstaller will appear on screen, confirm removal and the uninstall procedure will begin.
The program you uninstalled will confirm it has been uninstalled and may ask for user feedback as shown below. It is really your choice if you wish to take the time to answer their survey, however it is not important if you do or not and you can skip it by clicking NO
If you are told to reboot to complete the uninstall, choose NO!
We still have other things we need to remove from your computer using Revo Uninstaller's other features.
8. Once the program has been successfully uninstalled, click the NEXT
Revo Uninstaller will scan your computer for leftover information, files and registry entries.
If any registry entries are found, Revo Uninstaller will list those in BOLD
text as shown below.
It is safe to remove those entries as they are often only associated with the program you have just removed from your computer system.
9. Look for the Select All
button and click it.
All the BOLD
entries should now be checked off like shown in the image below.
Look for the DELETE
button and click it.
When asked to confirm the deletion, click YES
When finished click the Next
Revo may confirm the uninstall is complete and offer a FINISH
button. This means the program has been successfully uninstalled and no further action is needed.
If however, any leftover files and folders are found those will be presented. If you want to get rid of them click Select All
This will remove those and send them to your RECYCLE BIN. You can then either retrieve them or clean your recycle bin permanently removing them from your computer system.
You can use Revo Uninstaller to remove other unwanted programs from your computer by performing the above procedures for each one.
Edited by hamluis, 19 August 2014 - 10:36 AM.