Hi.I hope everyone reading this is having a better start to their day than me. My Toshiba laptop (satellite L850-166) has stopped working and i know nothing about computers. After an hour looking on the net for a solution i am even more confused, so any help offered will have to be in noob language please.
So here goes.
I was watching a youtube video and my computer froze.
I left it for a bit to see if it would sort itself but it didnt.
I tried to start the task manager but that wouldnt open.
I then held the power button down and shut the computer down.
When i restarted the computer it showed the Toshiba screen (as usual) giving me the F2 and F12 options for setup and boot menu.
It then went to a screen saying windows was loading files (not seen this screen before) the progress bar underneath the message then filled up.
After about 30 seconds a new screen showed with a coloured progress bar with microsoft corporation written underneath. This bar only filled to a quarter then the screen went black. There is a mouse cursor on the screen that i have control of.
I have left it for half an hour and nothing changes. I have also tried to start the computer a few times but its the same every time.
If anyone knows what my problem is or can offer advice on it i would be most grateful. We have some family photos on the computer and i need to get them
Also Minecraft is calling and all my saves are on the computer.
Many thanks in advance