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kb2976627 won't install (win 8.1 pro x64)


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#1 nooneisavailable

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Posted 13 August 2014 - 11:54 PM

I couldn't install Tuesday's batch of updates.  I narrowed it down to kb2976627 - Cumulative Update for IE 11 (all the others installed successfully).  I'm running 8.1 x64.

 

Anyway, on reboot for kb2976627 I get the "updates could not be installed, undoing changes).

 

I've run the Windows Update automated Troubleshooter (https://support.microsoft.com/gp/windows-update-issues/en-us), cleared my temp files, etc.

 

Any ideas?  Anyone else running in to this?

 

No One

 



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#2 x64

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Posted 14 August 2014 - 12:56 AM

The first thing to do would be to manually download and install the update, and see if it installs cleanly then...

 

http://www.microsoft.com/en-us/download/details.aspx?id=43852

 

x64



#3 nooneisavailable

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Posted 14 August 2014 - 04:38 AM

That does the same thing (We couldn't complete the updates.... on reboot) .  I also reset IE and attempted the update.  No change.

 

No One


Edited by nooneisavailable, 14 August 2014 - 04:38 AM.


#4 Bulgaristan

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Posted 14 August 2014 - 09:29 AM

Is that the only update in the query?



#5 nooneisavailable

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Posted 14 August 2014 - 01:33 PM

Yes, it's the only update left.



#6 x64

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Posted 14 August 2014 - 04:06 PM

What events appear in the Event Log when you run the manual installer that I pointed to above?. The useful events will probably appear in the "Setup" log within event viewer and be from source "WUSA".

 

x64



#7 nooneisavailable

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Posted 14 August 2014 - 11:31 PM

I have 3 "Information" entries.

 

o Initiating changes for package KB2976627. Current state is Staged. Target state is Installed. Client id: WindowsUpdateAgent.

o A reboot is necessary before package KB2976627 can be changed to the Installed state.

o Package KB2976627 failed to be changed to the Installed state. Status: 0x800f0922

(which I will look up later, but if you can help, please do).

 

Thanks!

 

No One



#8 nooneisavailable

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Posted 15 August 2014 - 02:01 AM

So after googling 0x800f0922, there were some articles that said VPN clients can cause this problem.  I do use Cisco AnyConnect  Secure mobilty client, the only VPN client I have installed.  I uninstalled it.   Rebooted.  Ran WIndows update troubleshooter.  Rebooted.  Cleaned temp files with ccleaner and cleanmgr.exe.  Rebooted.  

 

Installed KB2976627 manually via Windows8.1-KB2976627-x64.  Same thing exact thing happened.  On reboot, (We couldn't complete the updates.... on reboot)....

 

 

Event viewer entries.

o Initiating changes for package KB2976627. Current state is Staged. Target state is Installed. Client id: WindowsUpdateAgent.

o (warning) Windows update Security Update for Windows (KB2976627) requires a computer restart to complete the installation. (Command line: ""C:\WINDOWS\system32\wusa.exe" "D:\downloads\dl\Windows8.1-KB2976627-x64.msu" ")

o Windows update "Security Update for Windows (KB2976627)" was successfully installed. (Command line: ""C:\WINDOWS\system32\wusa.exe" "D:\downloads\dl\Windows8.1-KB2976627-x64.msu" ")

o A reboot is necessary before package KB2976627 can be changed to the Installed state.

o Package KB2976627 failed to be changed to the Installed state. Status: 0x800f0922.



#9 nooneisavailable

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Posted 15 August 2014 - 02:31 AM

For further information, I'm currently running a trial version of emsisoft antimalware/online armor and I also use cfosspeed.  

 

I don't want to uninstall either, I don't want to lose my trial days w/ emsisoft and the learning cfosspeed has collected optimizing my connection over time.

 

So, my question is, is it worth trying to uninstall one or both and retrying the update or am barking up the wrong tree here?  Just thinking if VPNs causes 0x800f0922, other things that install as protocols/drivers on the nic might cause problems too.

 

Any help would be appreciated! 

Thanks!

 

No One


Edited by nooneisavailable, 15 August 2014 - 03:30 AM.


#10 x64

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Posted 15 August 2014 - 02:51 PM

First, apologies for posting a slightly wrong link, earlier - it was for the 32 bit version of the patch - The 64 bit is of course here

http://www.microsoft.com/en-us/download/details.aspx?id=43835 rather embarrassing, especially given my handle on this board. :wacko:. You obviously didn't fall into my little trap!.

 

It is possible to get a little more detail from the update installation, but whether it will be enough tell us anything useful, I don't know. Crucially this does not continue logging after the reboot so I suspect that we will miss the interesting bit!...

 

Any way - to try that..

Create a new folder - say "c:\KB2976627" (it probably pays to keep this path simple!)

Copy the Windows8.1-KB2976627-x64.msu file to that folder

Open a command prompt (as administrator) and change to the new folder

in the command prompt run the update as follows

Windows8.1-KB2976627-x64.msu  /log:c:\KB2976627\KB2976627.evt

let the update complete and reboot

 

You should find the KB2976627.evt file in your c:\KB2976627 folder...

Double click on the .evt file - it should open in event viewer - ignore the prompt to upgrade the format.

report anything interesting in the results..

 

Regarding interactions with AV - That is possible - Given the error code in the first event log report, I was also thinking firewall (if you have a third party FW installed). It just could be that disabling both might help. Of course -disconnect from the network whilst the firewall is disabled.

 

x64



#11 nooneisavailable

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Posted 15 August 2014 - 11:26 PM

Here is the event log in comma delimited format,  doesn't look too helpful.

 

Level,Date and Time,Source,Event ID,Task Category
Information,8/15/2014 10:18:01 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.00935: Start of search

Information,8/15/2014 10:18:02 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.00991: End of search

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.01123: Starting to copy payload

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,CopyToCache.00375: Found a bundle of updates Security Update for Windows (KB2976627); recursing

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,CopyToCache.00407: Download URL: http://www.windowsupdate.com/Windows8.1-KB2976627-x64.cab

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,CopyToCache.00419: Download file: Windows8.1-KB2976627-x64.cab

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,CopyToCache.00426: Ready to copy C:\a968893616e98b3a1d1a\Windows8.1-KB2976627-x64.cab to WU cache

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,AppModule::DeleteSandBox.00297: Deleting sandbox C:\a968893616e98b3a1d1a

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.01145: End of copying payload

Information,8/15/2014 10:18:05 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.01170: Start of install

Information,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.01193: End of install

Information,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.01233: OperationResultCode of the installation: 0X2    HRESULT of the installation: 0X0    OperationResultCode of the update: 0X2    HRESULT of the update: 0X0

Information,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,1,None,InstallWorker.01272: Reboot was required for update Security Update for Windows (KB2976627)

Warning,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,4,None,"Windows update Security Update for Windows (KB2976627) requires a computer restart to complete the installation. (Command line: """"C:\WINDOWS\system32\wusa.exe"" ""C:\kb2976627\Windows8.1-KB2976627-x64.msu""  /log:c:\kb2976627\kb2976627.evt"")"
Information,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,1,None,"RebootIfRequested.01487: Reboot is not scheduled. IsRunWizardStarted: 1, IsRebootRequired: 1, RestartMode: 0
"
Information,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,2,None,"Windows update ""Security Update for Windows (KB2976627)"" was successfully installed. (Command line: """"C:\WINDOWS\system32\wusa.exe"" ""C:\kb2976627\Windows8.1-KB2976627-x64.msu""  /log:c:\kb2976627\kb2976627.evt"")"
Information,8/15/2014 10:18:59 PM,Microsoft-Windows-WUSA,1,None,"wWinMain.01970: Succeeded to install update ""Security Update for Windows (KB2976627)"". Command line: ""C:\WINDOWS\system32\wusa.exe"" ""C:\kb2976627\Windows8.1-KB2976627-x64.msu""  /log:c:\kb2976627\kb2976627.evt
"
 



#12 0125Lopfneiu

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Posted 18 August 2014 - 01:30 AM

Hi

 

it look helpfull. "Security Update for Windows (KB2976627)"" was successfully installed." But rollback on reboot.

 

Its your AV-Scanner. It remove writing access to a Filesystem-Cotainer at startup which is created und unsed by the update. Disable something like "start at very first on boot" or uninstall it. I am also use emsisoft. You can save your AV-settings before uninstall and restore them after reinstall.

 

good luck.



#13 pcblues

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Posted 18 August 2014 - 09:37 AM

Hi all...

 

Microsoft Removes Windows 8.1 August Update Download Links Due To Issues, Offers Guide To Uninstall Updates

 

http://microsoft-news.com/microsoft-removes-windows-8-1-august-update-download-links-due-to-issues-offers-guide-to-uninstall-updates/



#14 CharlesT

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Posted 18 August 2014 - 09:51 AM

I read that somewhere else to.I need to see if my computer has those updates on it.I havent had anything weird happen as yet.



#15 nooneisavailable

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Posted 23 August 2014 - 12:33 PM

It ended up being Emsisoft Antimalware or Online Armor. 

 

I tried disabling the Antimalware "protect your computer while no one is logged in", that didn't work.

After uninstalling both apps, the update installed for me.

 

You were right 0125Lopfneiu, thanks!






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