I was running Windows 7 SP1 with AVG anti-virus and Premium Malwarebytes. The computer was running fine then one morning in the last week of July when I turned the computer on AVG was gone, Malwarebytes was showing an error and I couldn't change the settings for website protection. I just happened to notice that the time on my computer was wrong, I went in and changed the time and it came back wrong again. I went into the BIOS and changed it and so far it has stayed correct.
I tried to download AVG again and the computer wouldn't let me install. I tried to do a restore and all my restore points were gone as was my system restore that came with the laptop. The laptop is not responding and the only way I can shut down is to do a hard shut down with power off. When the system boots back up I get a message that it is updating 1 file. I found a hidden bootkit (bootkit not rootkit) and I did a removal and when I shut the computer down and it came back up the bootkit was back. Every program I try to go into tells me I have program incompatibility. I have a Program File and a Program File x86 file.
I was able to get Avast free edition to download by downloading it to a USB and installing it to the computer and I did a complete scan, it found 7 threats, quarantined them and I shut the computer down again, got the message it was downloading a file again and did another scan, it found 7 threats again. I ran chkdsk /r and it took over 24 hours to run. I have used less than 10% of my hard drive. My backups to an external drive were corrupted. I have attempted to backup my documents and pictures and the computer freezes and won't let me backup anything to the hard drive, the external drive or to a scandisk. The only Windows 7 disk I have is one I used to upgrade from Vista to 7 and I am scared to attempt to restore to factory defaults from the system - not only will I lose my data, it may do more damage to an already severely infected computer.
Any suggestions about what has hold of me and how I get it to let loose?
Edited by hamluis, 13 August 2014 - 04:15 PM.
Moved from MRL to Am I Infected - Hamluis.