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Problems with AOL


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6 replies to this topic

#1 bobbymcgee

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Posted 13 August 2014 - 04:44 AM

Greetings,I'm not sure if this is the right forum for this topic but here goes...Up until a week ago I started having problems with aol log on(BSOD) I've uninstalled and reinstalled several times but the same thing keeps occuring.Each time I go to log on I get the BSOD.(it installs and downloads with no problem) I've contacted aol but they are of no use.As soon as I hit log on this is  a partial of what comes up Bad_Pool_Header Stop: 0x00000019(0x0000000000000020,0xFFFFFA8005D74180) Any advice is greatly appreciated.Thanks(I have windows 7 Home Premium dual core processor 64bit) once again thanks.


Edited by hamluis, 13 August 2014 - 11:54 AM.
Moved from Programming to Web Browsing/Email - Hamluis.


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#2 hamluis

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Posted 13 August 2014 - 11:57 AM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 bobbymcgee

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Posted 13 August 2014 - 01:47 PM

Hope this helps Louis and thanks

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by verna (administrator) on 13-08-2014 at 14:30:31
Running from "C:\Users\verna\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/09/2014 00:45:22 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/09/2014 00:33:16 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/09/2014 00:19:08 PM) (Source: Application Error) (User: )
Description: Faulting application name: setup.exe_unknown, version: 9.1.0.0, time stamp: 0x4e3b0e71
Faulting module name: setup.exe, version: 9.1.0.0, time stamp: 0x4e3b0e71
Exception code: 0xc0000005
Fault offset: 0x00020344
Faulting process id: 0xccc
Faulting application start time: 0xsetup.exe_unknown0
Faulting application path: setup.exe_unknown1
Faulting module path: setup.exe_unknown2
Report Id: setup.exe_unknown3

Error: (08/09/2014 00:18:37 PM) (Source: Application Error) (User: )
Description: Faulting application name: setup.exe_unknown, version: 9.1.0.0, time stamp: 0x4e3b0e71
Faulting module name: setup.exe, version: 9.1.0.0, time stamp: 0x4e3b0e71
Exception code: 0xc0000005
Fault offset: 0x00020344
Faulting process id: 0xcc0
Faulting application start time: 0xsetup.exe_unknown0
Faulting application path: setup.exe_unknown1
Faulting module path: setup.exe_unknown2
Report Id: setup.exe_unknown3

Error: (08/06/2014 02:09:15 PM) (Source: Application Error) (User: )
Description: Faulting application name: aolunins_us.exe, version: 13.0.0.0, time stamp: 0x3708dfbe
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0xb9c
Faulting application start time: 0xaolunins_us.exe0
Faulting application path: aolunins_us.exe1
Faulting module path: aolunins_us.exe2
Report Id: aolunins_us.exe3

Error: (08/06/2014 01:59:36 PM) (Source: Application Error) (User: )
Description: Faulting application name: aolunins_us.exe, version: 13.0.0.0, time stamp: 0x3708dfbe
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002e3be
Faulting process id: 0xbb4
Faulting application start time: 0xaolunins_us.exe0
Faulting application path: aolunins_us.exe1
Faulting module path: aolunins_us.exe2
Report Id: aolunins_us.exe3

Error: (08/06/2014 01:51:44 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/06/2014 01:51:37 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/06/2014 01:51:36 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (08/02/2014 03:25:03 PM) (Source: RasClient) (User: )
Description: CoId={B1DF7E54-0D0C-4D43-8EDF-F00181A6C544}: The user verna-PC\verna dialed a connection named Broadband Connection which has failed. The error code returned on failure is 651.


System errors:
=============
Error: (08/13/2014 06:54:58 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eQCOlJeu
SBRE
tljkva

Error: (08/13/2014 06:54:55 AM) (Source: Service Control Manager) (User: )
Description: The X5XSEx_Pr135 service failed to start due to the following error:
%%2

Error: (08/13/2014 05:22:19 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eQCOlJeu
SBRE
tljkva

Error: (08/13/2014 05:22:18 AM) (Source: Service Control Manager) (User: )
Description: The X5XSEx_Pr135 service failed to start due to the following error:
%%2

Error: (08/12/2014 03:20:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eQCOlJeu
SBRE
tljkva

Error: (08/12/2014 03:20:20 PM) (Source: Service Control Manager) (User: )
Description: The X5XSEx_Pr135 service failed to start due to the following error:
%%2

Error: (08/12/2014 05:55:01 AM) (Source: Service Control Manager) (User: )
Description: The Garmin Core Update Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (08/12/2014 05:43:24 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eQCOlJeu
SBRE
tljkva

Error: (08/12/2014 05:43:22 AM) (Source: Service Control Manager) (User: )
Description: The X5XSEx_Pr135 service failed to start due to the following error:
%%2

Error: (08/11/2014 08:02:23 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eQCOlJeu
SBRE
tljkva


Microsoft Office Sessions:
=========================
Error: (08/09/2014 00:45:22 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\verna\Downloads\SoftonicDownloader_for_aol.exe

Error: (08/09/2014 00:33:16 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\verna\Downloads\SoftonicDownloader_for_aol.exe

Error: (08/09/2014 00:19:08 PM) (Source: Application Error)(User: )
Description: setup.exe_unknown9.1.0.04e3b0e71setup.exe9.1.0.04e3b0e71c000000500020344ccc01cfb3eda3f90039C:\Users\verna\AppData\Local\Temp\waol_single_4327.271.1.1\setup.exeC:\Users\verna\AppData\Local\Temp\waol_single_4327.271.1.1\setup.exee37be845-1fe0-11e4-94da-00038a000015

Error: (08/09/2014 00:18:37 PM) (Source: Application Error)(User: )
Description: setup.exe_unknown9.1.0.04e3b0e71setup.exe9.1.0.04e3b0e71c000000500020344cc001cfb3ed906baddfC:\Users\verna\AppData\Local\Temp\waol_single_4327.271.1.1\setup.exeC:\Users\verna\AppData\Local\Temp\waol_single_4327.271.1.1\setup.exed0b6cad9-1fe0-11e4-94da-00038a000015

Error: (08/06/2014 02:09:15 PM) (Source: Application Error)(User: )
Description: aolunins_us.exe13.0.0.03708dfbentdll.dll6.1.7601.18247521ea8e7c00000050002e3beb9c01cfb1a1845c47e7C:\Program Files (x86)\Common Files\aolshare\aolunins_us.exeC:\Windows\SysWOW64\ntdll.dllc614495e-1d94-11e4-8a9a-b8ac6fdf6c33

Error: (08/06/2014 01:59:36 PM) (Source: Application Error)(User: )
Description: aolunins_us.exe13.0.0.03708dfbentdll.dll6.1.7601.18247521ea8e7c00000050002e3bebb401cfb1a02b96ced1C:\Program Files (x86)\Common Files\aolshare\aolunins_us.exeC:\Windows\SysWOW64\ntdll.dll6d4c6ee9-1d93-11e4-8e6b-b8ac6fdf6c33

Error: (08/06/2014 01:51:44 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\verna\Downloads\SoftonicDownloader_for_aol-removal-tool.exe

Error: (08/06/2014 01:51:37 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\verna\Downloads\SoftonicDownloader_for_aol-removal-tool.exe

Error: (08/06/2014 01:51:36 PM) (Source: SideBySide)(User: )
Description: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifestC:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifestC:\Users\verna\Downloads\SoftonicDownloader_for_aol-removal-tool.exe

Error: (08/02/2014 03:25:03 PM) (Source: RasClient)(User: )
Description: {B1DF7E54-0D0C-4D43-8EDF-F00181A6C544}verna-PC\vernaBroadband Connection651


CodeIntegrity Errors:
===================================
  Date: 2014-07-20 07:57:02.113
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\WriteWatcher64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-07-20 07:57:02.015
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\WriteWatcher64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-06-22 10:44:17.582
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\WriteWatcher64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2014-06-22 10:44:17.498
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\WriteWatcher64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-05-02 06:07:32.393
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-05-02 06:07:32.150
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\ComboFix\catchme.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2013-01-25 13:31:08.655
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-01-25 10:52:17.263
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-29 13:40:18.819
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.

  Date: 2012-12-25 16:15:55.259
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files\CheckPoint\ZAForceField\Plugins\ISWSHEX.dll because the set of per-page image hashes could not be found on the system.



=========================== Installed Programs ============================
123 Free Solitaire v9.0 (HKLM-x32\...\123 Free Solitaire_is1) (Version:  - TreeCardGames)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.3.153 - Adobe Systems, Inc.)
ANT Drivers Installer x64 (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{2F72F540-1F60-4266-9506-952B21D6640D}) (Version: 6.1.0.13 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
ATI Catalyst Install Manager (HKLM\...\{6E3D4FFE-9614-4E58-9DE2-F9A036EAD491}) (Version: 3.0.808.0 - ATI Technologies, Inc.)
Baidu Antivirus (HKLM-x32\...\Baidu Antivirus) (Version: 4.4.4.73687 - Baidu, Inc.)
Big Fish: Game Manager (HKLM-x32\...\BFGC) (Version: 3.3.0.2 - )
Bing Bar (HKLM-x32\...\{B4089055-D468-45A4-A6BA-5A138DD715FC}) (Version: 7.0.850.0 - Microsoft Corporation)
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
CDDRV_Installer (Version: 4.60 - Logitech) Hidden
Cortona3D Viewer (HKLM-x32\...\{DEACDFFA-D424-416F-B849-FA282F55B2CE}) (Version: 7.0.188 - ParallelGraphics)
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell Product Registration (HKLM-x32\...\{2A0F2CC5-3065-492C-8380-B03AA7106B1A}) (Version: 1.0.3 - Dell Inc.)
DreamMaker (HKLM-x32\...\DreamMaker) (Version:  - )
Elevated Installer (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
EPSON NX410 Series Printer Uninstall (HKLM\...\EPSON NX410 Series) (Version:  - SEIKO EPSON Corporation)
EPSON Scan (HKLM-x32\...\EPSON Scanner) (Version:  - )
f.lux (HKCU\...\Flux) (Version:  - )
Fishdom (HKLM-x32\...\Fishdom) (Version:  - Pogo.com)
Garmin Express (HKLM-x32\...\{aece03a3-686f-4b3c-9931-9dafb71829b7}) (Version: 3.2.9.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{b43ffffb-1adc-4bcb-b277-7844ebff94da}) (Version: 3.2.17.0 - Garmin Ltd or its subsidiaries)
Garmin Express (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (x32 Version: 3.2.17.0 - Garmin Ltd or its subsidiaries) Hidden
Gold Miner Vegas (HKLM-x32\...\BFG-Gold Miner Vegas) (Version:  - )
GoToAssist 8.0.0.514 (HKLM-x32\...\GoToAssist) (Version:  - )
Governor of Poker 2 (HKLM-x32\...\BFG-Governor of Poker 2) (Version:  - )
gpedt.msc 1.0 (HKLM-x32\...\{10B9C608-BF7C-4CCF-A658-C01D969DCA21}_is1) (Version:  - Richard)
Hauppauge TV Tuner Diagnostics (1.2.7076) (HKLM-x32\...\Hauppauge TV Tuner Diagnostics) (Version: 1.2.7076 - Hauppauge Computer Works, Inc.)
HCW85 Driver Installer (x32 Version: 2.1.27205 - Hauppauge Computer Works) Hidden
IHA_MessageCenter (HKLM-x32\...\{834265C4-CDF4-44D3-BD24-31531617EFB8}) (Version: 1.8.70 - Verizon)
Intel® Control Center (HKLM-x32\...\{F8A9085D-4C7A-41a9-8A77-C8998A96C421}) (Version: 1.2.1.1007 - Intel Corporation)
Intel® Graphics Media Accelerator Driver (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2413 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 9.6.0.1014 - Intel Corporation)
Internet Explorer (Enable DEP) (HKLM\...\{a9264802-8a7a-40fe-a135-5c6d204aed7a}.sdb) (Version:  - )
Internet TV for Windows Media Center (HKLM-x32\...\{9D318C86-AF4C-409F-A6AC-7183FF4CF424}) (Version: 4.2.2.0 - Microsoft Corporation)
IrfanView (remove only) (HKLM-x32\...\IrfanView) (Version: 4.36 - Irfan Skiljan)
Java 7 Update 67 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F06417067FF}) (Version: 7.0.670 - Oracle)
Java 7 Update 67 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F03217067FF}) (Version: 7.0.670 - Oracle)
Java Auto Updater (x32 Version: 2.1.67.1 - Oracle, Inc.) Hidden
Junk Mail filter update (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
KhalInstallWrapper (Version: 2.00.0000 - Logitech) Hidden
Logon Screen (HKLM\...\{1730D13B-7517-4321-A88B-64627CF67CDC}_is1) (Version:  - Daniel Rebelo)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MDL Chime/Chime Pro for Internet Explorer (HKLM-x32\...\MDL Chime/Chime Pro for Internet Explorer) (Version:  - )
MFC RunTime files x64 (Version: 1.0.0 - Extensoft) Hidden
Microsoft .NET Framework 1.1 (HKLM-x32\...\{CB2F7EDD-9D1F-43C1-90FC-4F52EAE172A1}) (Version: 1.1.4322 - Microsoft)
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Corporation (Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft Corporation (x32 Version: 9.1.0.0 - Microsoft Corporation) Hidden
Microsoft LifeCam (HKLM\...\{5CE7E3F5-9803-4F32-AA89-2D8848A80109}) (Version: 3.60.253.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SkyDrive (HKCU\...\SkyDriveSetup.exe) (Version: 17.0.2011.0627 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 1.0.0 - AOL Inc.) Hidden
Microsoft VC9 runtime libraries (x32 Version: 1.0.0 - AOL LLC) Hidden
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6E8E85E8-CE4B-4FF5-91F7-04999C9FAE6A}) (Version: 8.0.50727.42 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (HKLM\...\{8338783A-0968-3B85-AFC7-BAAE0A63DC50}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM-x32\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (HKLM\...\{350AA351-21FA-3270-8B7A-835434E766AD}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (HKLM\...\{4B6C7001-C7D6-3710-913E-5BC23FCE91E6}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.60610 (HKLM-x32\...\{a1909659-0a08-4554-8af1-2175904903a1}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.60610 (HKLM-x32\...\{95716cce-fc71-413f-8ad5-56c2892d4b3a}) (Version: 11.0.60610.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.60610 (Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.60610 (x32 Version: 11.0.60610 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005 (HKLM-x32\...\{ce085a78-074e-4823-8dc1-8a721b94b76d}) (Version: 12.0.21005.1 - Microsoft Corporation)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005 (x32 Version: 12.0.21005 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP2 Parser and SDK (HKLM-x32\...\{716E0306-8318-4364-8B8F-0CC4E9376BAC}) (Version: 4.20.9818.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM-x32\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM-x32\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM-x32\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Notepad++ (HKLM-x32\...\Notepad++) (Version: 6.6.7 - Notepad++ Team)
OpenDNS Updater 2.2.1 (HKLM-x32\...\OpenDNS Updater) (Version: 2.2.1 - )
OpenOffice 4.1.0 (HKLM-x32\...\{C87EF11D-36E9-479D-9898-7541EA1E8A6A}) (Version: 4.10.9764 - Apache Software Foundation)
paint.net (HKLM\...\{F509C1F4-0029-49F9-B145-A4C4E8DF481A}) (Version: 4.0.3 - dotPDN LLC)
Panda Antivirus Pro 2014 (x32 Version: 13.01.01 - Panda Security) Hidden
PDF-Viewer (HKLM\...\{A278382D-4F1B-4D47-9885-8523F7261E8D}_is1) (Version: 2.5.212.0 - Tracker Software Products Ltd)
PDF-XChange Lite 2012 (HKLM\...\{25CFCE3C-5C95-49CB-B63A-E2861E6C0C98}_is1) (Version: 5.0.271.0 - Tracker Software Products Ltd)
PeaZip 5.3.1 (WIN64) (HKLM\...\{5A2BC38A-406C-4A5B-BF45-6991F9A05325}_is1) (Version:  - Giorgio Tani)
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
PlayReady PC Runtime amd64 (HKLM\...\{BCA9334F-B6C9-4F65-9A73-AC5A329A4D04}) (Version: 1.3.0 - Microsoft Corporation)
Pogo Games (HKLM-x32\...\PogoDGC) (Version: 1.0 - )
QuickTime 7 (HKLM-x32\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.88.617.2014 - Realtek)
Redist (HKLM-x32\...\{0F052922-4BCE-4763-A540-00857554336D}) (Version: 3.00.0000 - Verizon)
Season Match 2 (HKLM-x32\...\Season Match 2) (Version:  - Pogo.com)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.6.1018 - SUPERAntiSpyware.com)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
System Requirements Lab (HKLM-x32\...\SystemRequirementsLab) (Version:  - )
System Requirements Lab for Intel (HKLM-x32\...\{EFE3D683-903C-4B58-AB8F-C68C69F33758}) (Version: 4.5.3.0 - Husdawg, LLC)
TechGenie (Version: 1.0.0 - iYogi) Hidden
Uninstall Helper (HKLM-x32\...\Uninstall Helper 2.0.1.0) (Version: 2.0.1.0 - InstallX, LLC)
Uninstall Helper (x32 Version: 2.0.1.0 - InstallX, LLC) Hidden
Unity Web Player (HKCU\...\UnityWebPlayer) (Version: 4.5.2f1 - Unity Technologies ApS)
Unlocker 1.9.2 (HKLM\...\Unlocker) (Version: 1.9.2 - Cedrick Collomb)
VC80CRTRedist - 8.0.50727.6195 (x32 Version: 1.2.0 - DivX, Inc) Hidden
Viewpoint Media Player (HKLM-x32\...\ViewpointMediaPlayer) (Version:  - )
Vista Shortcut Manager x64 (HKLM\...\{C7311329-C491-427B-8880-133E84869B3A}) (Version: 2.0 - Frameworkx)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Volume2 1.1.3 (HKLM-x32\...\Volume2) (Version: 1.1.3 - Alexandr Irza)
VS10Runtimex64 (Version: 1.0.0 - sourcefire) Hidden
Vz In-Home Agent (HKLM-x32\...\VzInHomeAgent) (Version: 9.0.63.0 - Verizon)
Windows 7 Codec Pack 4.0.9 (HKLM-x32\...\Windows 7 - Codec Pack) (Version: 4.0.9 - Windows 7 Codec Pack)
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - OLYMPUS IMAGING CORP. Camera Communication Driver Package (09/09/2009 1.0.0.0) (HKLM\...\2C1C2F29FADF39F533CEEE67B90F07A5306A4BDB) (Version: 09/09/2009 1.0.0.0 - OLYMPUS IMAGING CORP.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Family Safety (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Messenger (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Sync (HKLM-x32\...\{B10914FD-8812-47A4-85A1-50FCDE7F1F33}) (Version: 14.0.8117.416 - Microsoft Corporation)
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Media Player Firefox Plugin (HKLM-x32\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinPcap 4.1.2 (HKLM-x32\...\WinPcapInst) (Version: 4.1.0.2001 - CACE Technologies)
Wise Program Uninstaller 1.63 (HKLM-x32\...\Wise Program Uninstaller_is1) (Version: 1.63 - WiseCleaner.com, Inc.)
WOT for Internet Explorer (HKLM\...\{373B90E1-A28C-434C-92B6-7281AFA6115A}) (Version: 13.9.2.0 - WOT Services Oy)
Yahoo! Messenger (HKLM-x32\...\Yahoo! Messenger) (Version:  - Yahoo! Inc.)

========================= Memory info: ===================================

Percentage of memory in use: 51%
Total physical RAM: 3036.98 MB
Available physical RAM: 1481.8 MB
Total Pagefile: 6072.15 MB
Available Pagefile: 4108.23 MB
Total Virtual: 4095.88 MB
Available Virtual: 3986.31 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:455.84 GB) (Free:407.86 GB) NTFS

========================= Users: ========================================

User accounts for \\VERNA-PC

Administrator            ASPNET                   Guest                    
verna                    


**** End of log ****
http://speccy.piriform.com/results/Ft1A4ZZJJyGi78pQSSBxEGr



#4 bobbymcgee

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Posted 16 August 2014 - 09:45 AM

Greetings, I am including the following  hope it helps thanks.

 

[General]
ShowGridLines=0
SaveFilterIndex=0
ShowInfoTip=1
ShowTimeInGMT=0
VerSplitLoc=16383
LowerPaneMode=1
MarkDriversInStack=1
AddExportHeaderLine=0
ComputersFile=
LoadFrom=1
DumpChkCommand=""%programfiles%\Debugging Tools for Windows\DumpChk.exe" "%1""
MarkOddEvenRows=0
SingleDumpFile=
WinPos=2C 00 00 00 00 00 00 00 01 00 00 00 FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF FF 5C 00 00 00 61 00 00 00 DC 02 00 00 41 02 00 00
Columns=B4 00 00 00 78 00 01 00 96 00 02 00 6E 00 03 00 6E 00 04 00 6E 00 05 00 6E 00 06 00 6E 00 07 00 96 00 08 00 78 00 09 00 8C 00 0A 00 82 00 0B 00 78 00 0C 00 78 00 0D 00 50 00 0E 00 78 00 0F 00 78 00 10 00 78 00 11 00 78 00 12 00 50 00 13 00 50 00 14 00 5A 00 15 00 5A 00 16 00 5A 00 17 00 5A 00 18 00 5A 00 19 00
Sort=4097
ModulesColumns=B4 00 00 00 78 00 01 00 78 00 02 00 78 00 03 00 78 00 04 00 78 00 05 00 78 00 06 00 78 00 07 00 78 00 08 00 78 00 09 00 78 00 0A 00 78 00 0B 00
ModulesSort=1
 



#5 bobbymcgee

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Posted 19 August 2014 - 11:40 AM

Hey, I know you guys are busy but can somebody give me some in put on this :bounce: any help is appreciated thanks.



#6 hamluis

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Posted 27 August 2014 - 10:03 AM

My apologies for the tardiness...I seldom venture into this particular forum because I know so little about the subject matter.

 

Please...do not submit data which no one has requested...it's often not helpful and takes away bandwidth.

 

I would uninstall (and keep them uninstalled):

    Tech Genie

    Wise Uninstaller

 

BC does not support the use of "registry cleaners/optimizers", to include the registry cleaner function of Ccleaner.  Please do not use the registry cleaner function of Ccleaner.

 

See Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 and Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254 .

 

 

 Date: 2014-06-22 10:44:17.582
 Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Windows\System32\drivers\WriteWatcher64.sys because file hash could not be found on the system

 

I also suggest that you consider posting a topic in the Am I Infected forum.  I find no reference at all to such a file...IMO, that can mean malware and it never hurts to check for such when a system has troubles that are not easily explained...and your chosen AV doesn't seem to be rated highly by some.

 

Louis

 

Again...apologies for my delay in taking a look.



#7 bobbymcgee

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Posted 27 August 2014 - 01:58 PM

Thanks Hamluis for all your help.






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