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very slow HP laptop windows 8


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25 replies to this topic

#1 scottmn1426

scottmn1426

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  • Local time:05:12 AM

Posted 12 August 2014 - 09:45 PM

I truly despise windows 8, that being said it's slowed to a crawl since purchase 6 months ago.

firefox will hang or "not responding" Have used IE, but that seems slow also. ctrl/alt/delete shows cpu spiking at 100% and settling down to 83% and memory at 56%

 

I don't know how to check what the processor and ect is. Hope you can give me some appreciated help.

Using IE I've had notice at the bottom of the page " ___ website is not responding due to long script" Any advice?

 

 

Ok, let's all not jump into help all at once!


Edited by scottmn1426, 13 August 2014 - 12:39 AM.


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#2 Broni

Broni

    The Coolest BC Computer


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  • Gender:Male
  • Location:Daly City, CA
  • Local time:02:12 AM

Posted 13 August 2014 - 06:37 PM

Welcome aboard p22002758.gif

 

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.3.1.2183.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload 51a5f31352b88-icon_MBAR.pngMalwarebytes Anti-Rootkit to your desktop.
  • Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
  • Double click on downloaded file. OK self extracting prompt.
  • MBAR will start. Click "Next" to continue.
  • Click in the following screen "Update" to obtain the latest malware definitions.
  • Once the update is complete select "Next" and click "Scan".
  • When the scan is finished and no malware has been found select "Exit".
  • If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
  • Open the MBAR folder located on your Desktop and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"



p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 scottmn1426

scottmn1426
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  • Members
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  • Local time:05:12 AM

Posted 14 August 2014 - 04:15 AM

 Thanks for the help Broni. I really appreciate it!

 

 

Results of screen317's Security Check version 0.99.87 
   x64 (UAC is enabled) 
 Internet Explorer 11 
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled! 
Avira Desktop     
Windows Defender  
 Antivirus up to date!  
`````````Anti-malware/Other Utilities Check:`````````
 Adobe Flash Player  14.0.0.145 
 Mozilla Firefox (31.0)
````````Process Check: objlist.exe by Laurent```````` 
 Avira Antivir avgnt.exe
 Avira Antivir avguard.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C:  %
````````````````````End of Log``````````````````````

 

--------------------------------------------------------------------------------------

 

Farbar Service Scanner Version: 21-07-2014
Ran by scottmn1462 (administrator) on 14-08-2014 at 01:25:23
Running from "C:\Users\scottmn1462\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Demand. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend: ""%ProgramFiles%\Windows Defender\MsMpEng.exe"".

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============

File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MsMpEng.exe => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed

**** End of log ****

------------------------------------------------------------------------------------------

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by scottmn1462 (administrator) on 14-08-2014 at 01:28:37
Running from "C:\Users\scottmn1462\Downloads"
Microsoft Windows 8.1  (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

 

========================= IP Configuration: ================================

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter = Wi-Fi (Connected)
Realtek PCIe FE Family Controller = Ethernet (Media disconnected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
set interface interface="Local Area Connection* 1" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Ethernet" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Wi-Fi" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled
set interface interface="Local Area Connection* 2" forwarding=enabled advertise=enabled nud=enabled ignoredefaultroutes=disabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : mine
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : Home

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : 54-35-30-48-00-06
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wi-Fi:

   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
   Physical Address. . . . . . . . . : 54-35-30-48-00-06
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::c497:771e:c9ac:7bf%4(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.254.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, August 13, 2014 9:41:46 PM
   Lease Expires . . . . . . . . . . : Thursday, February 3, 2022 12:41:45 PM
   Default Gateway . . . . . . . . . : 192.168.254.254
   DHCP Server . . . . . . . . . . . : 192.168.254.254
   DHCPv6 IAID . . . . . . . . . . . : 72627504
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-79-AE-19-A0-1D-48-09-7A-2E
   DNS Servers . . . . . . . . . . . : 192.168.254.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Ethernet:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : A0-1D-48-09-7A-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.Home:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : Home
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:879:2718:9def:b01f(Preferred)
   Link-local IPv6 Address . . . . . : fe80::879:2718:9def:b01f%8(Preferred)
   Default Gateway . . . . . . . . . : ::
   DHCPv6 IAID . . . . . . . . . . . : 335544320
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-79-AE-19-A0-1D-48-09-7A-2E
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    google.com
Addresses:  2607:f8b0:4000:802::1004
   74.125.225.238
   74.125.225.224
   74.125.225.225
   74.125.225.226
   74.125.225.227
   74.125.225.228
   74.125.225.229
   74.125.225.230
   74.125.225.231
   74.125.225.232
   74.125.225.233

Pinging google.com [74.125.225.238] with 32 bytes of data:
Reply from 74.125.225.238: bytes=32 time=45ms TTL=53
Reply from 74.125.225.238: bytes=32 time=44ms TTL=53

Ping statistics for 74.125.225.238:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 44ms, Maximum = 45ms, Average = 44ms
Server:  MyRouter.Home
Address:  192.168.254.254

Name:    yahoo.com
Addresses:  98.139.183.24
   206.190.36.45
   98.138.253.109

Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=55ms TTL=52
Reply from 98.139.183.24: bytes=32 time=48ms TTL=52

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 55ms, Average = 51ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  5...54 35 30 48 00 06 ......Microsoft Wi-Fi Direct Virtual Adapter
  4...54 35 30 48 00 06 ......Realtek RTL8188EE 802.11bgn Wi-Fi Adapter
  3...a0 1d 48 09 7a 2e ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
  6...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
  8...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0  192.168.254.254    192.168.254.2     25
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
    192.168.254.0    255.255.255.0         On-link     192.168.254.2    281
    192.168.254.2  255.255.255.255         On-link     192.168.254.2    281
  192.168.254.255  255.255.255.255         On-link     192.168.254.2    281
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.254.2    281
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.254.2    281
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  8    306 ::/0                     On-link
  1    306 ::1/128                  On-link
  8    306 2001::/32                On-link
  8    306 2001:0:9d38:6ab8:879:2718:9def:b01f/128
                                    On-link
  4    281 fe80::/64                On-link
  8    306 fe80::/64                On-link
  8    306 fe80::879:2718:9def:b01f/128
                                    On-link
  4    281 fe80::c497:771e:c9ac:7bf/128
                                    On-link
  1    306 ff00::/8                 On-link
  4    281 ff00::/8                 On-link
  8    306 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\napinsp.dll [53760] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [68096] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\NLAapi.dll [64000] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [21504] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [270848] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\napinsp.dll [67584] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [87040] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\NLAapi.dll [84480] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [30208] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [338432] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/13/2014 09:45:45 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MINE)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/13/2014 09:45:45 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 558

Start Time: 01cfb769cc515d30

Termination Time: 4294967295

Application Path: C:\Windows\syswow64\wwahost.exe

Report Id: 15e14622-235d-11e4-829b-a01d48097a2e

Faulting package full name: Microsoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5c

Faulting package-relative application ID: App

Error: (08/13/2014 04:02:03 PM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17126 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 223c

Start Time: 01cfb73961119701

Termination Time: 167

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: 108d0c75-232d-11e4-829a-a01d48097a2e

Faulting package full name:

Faulting package-relative application ID:

Error: (08/13/2014 03:48:51 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MINE)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2144927142 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/13/2014 03:48:51 PM) (Source: Application Hang) (User: )
Description: The program wwahost.exe version 6.3.9600.17031 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1ad4

Start Time: 01cfb737edeab174

Termination Time: 4294967295

Application Path: C:\Windows\syswow64\wwahost.exe

Report Id: 375b81c3-232b-11e4-829a-a01d48097a2e

Faulting package full name: Microsoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5c

Faulting package-relative application ID: App

Error: (08/13/2014 03:48:42 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MINE)
Description: App Microsoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5c+App did not launch within its allotted time.

Error: (08/13/2014 03:48:23 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MINE)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/13/2014 00:17:21 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.17126 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 454

Start Time: 01cfb6b18fd52473

Termination Time: 351

Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE

Report Id: 13de7214-22a9-11e4-8299-a01d48097a2e

Faulting package full name:

Faulting package-relative application ID:

Error: (08/12/2014 02:35:17 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: MINE)
Description: Activation of app Microsoft.SkypeApp_kzf8qxf38zg5c!App failed with error: -2147023170 See the Microsoft-Windows-TWinUI/Operational log for additional information.

Error: (08/12/2014 02:34:55 PM) (Source: Application Error) (User: )
Description: Faulting application name: wwahost.exe, version: 6.3.9600.17031, time stamp: 0x53085904
Faulting module name: atidxx32.dll, version: 8.17.10.539, time stamp: 0x5350240e
Exception code: 0xc000041d
Fault offset: 0x00071e77
Faulting process id: 0x444
Faulting application start time: 0xwwahost.exe0
Faulting application path: wwahost.exe1
Faulting module path: wwahost.exe2
Report Id: wwahost.exe3
Faulting package full name: wwahost.exe4
Faulting package-relative application ID: wwahost.exe5

System errors:
=============
Error: (08/13/2014 09:42:03 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Boot Delay Start Service service failed to start due to the following error:
%%1053

Error: (08/13/2014 09:42:03 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Boot Delay Start Service service to connect.

Error: (08/13/2014 09:41:24 PM) (Source: Microsoft-Windows-HAL) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (08/13/2014 05:15:37 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 2 time(s).

Error: (08/13/2014 03:55:35 PM) (Source: Service Control Manager) (User: )
Description: The CyberLink PowerDVD 12 Media Server Service service terminated unexpectedly.  It has done this 1 time(s).

Error: (08/13/2014 02:53:25 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Boot Delay Start Service service failed to start due to the following error:
%%1053

Error: (08/13/2014 02:53:25 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the McAfee Boot Delay Start Service service to connect.

Error: (08/13/2014 02:52:36 PM) (Source: Microsoft-Windows-HAL) (User: NT AUTHORITY)
Description: The system watchdog timer was triggered.

Error: (08/13/2014 02:53:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 2:25:45 PM on ‎8/‎13/‎2014 was unexpected.

Error: (08/13/2014 05:54:12 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY)
Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: Microsoft.SkypeApp.

Microsoft Office Sessions:
=========================
Error: (08/13/2014 09:45:45 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MINE)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2144927142

Error: (08/13/2014 09:45:45 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.1703155801cfb769cc515d304294967295C:\Windows\syswow64\wwahost.exe15e14622-235d-11e4-829b-a01d48097a2eMicrosoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5cApp

Error: (08/13/2014 04:02:03 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.17126223c01cfb73961119701167C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE108d0c75-232d-11e4-829a-a01d48097a2e

Error: (08/13/2014 03:48:51 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MINE)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2144927142

Error: (08/13/2014 03:48:51 PM) (Source: Application Hang)(User: )
Description: wwahost.exe6.3.9600.170311ad401cfb737edeab1744294967295C:\Windows\syswow64\wwahost.exe375b81c3-232b-11e4-829a-a01d48097a2eMicrosoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5cApp

Error: (08/13/2014 03:48:42 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MINE)
Description: Microsoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5c+App

Error: (08/13/2014 03:48:23 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MINE)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2147023170

Error: (08/13/2014 00:17:21 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.1712645401cfb6b18fd52473351C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE13de7214-22a9-11e4-8299-a01d48097a2e

Error: (08/12/2014 02:35:17 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: MINE)
Description: Microsoft.SkypeApp_kzf8qxf38zg5c!App-2147023170

Error: (08/12/2014 02:34:55 PM) (Source: Application Error)(User: )
Description: wwahost.exe6.3.9600.1703153085904atidxx32.dll8.17.10.5395350240ec000041d00071e7744401cfb6051ebe4469C:\Windows\syswow64\wwahost.exeC:\Windows\SYSTEM32\atidxx32.dllbc44fe84-2257-11e4-8299-a01d48097a2eMicrosoft.SkypeApp_3.0.0.1002_x86__kzf8qxf38zg5cApp

CodeIntegrity Errors:
===================================
  Date: 2014-08-12 00:01:38.100
  Description: Code Integrity determined that a process (\Device\HarddiskVolume4\Program Files (x86)\Avira\AntiVir Desktop\avscan.exe) attempted to load \Device\HarddiskVolume4\Program Files (x86)\Avira\AntiVir Desktop\avnotify.exe that did not meet the Store signing level requirements.

 

=========================== Installed Programs ============================
4 Elements II (x32 Version: 2.2.0.98 - WildTangent) Hidden
7-Zip 9.22 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0922-000001000000}) (Version: 9.22.00.0 - Igor Pavlov)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Shockwave Player 12.0 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.0.4.144 - Adobe Systems, Inc.)
Airport Mania (x32 Version: 2.2.0.95 - WildTangent) Hidden
AMD Accelerated Video Transcoding (Version: 13.30.100.40417 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Control Center (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
AMD Catalyst Install Manager (HKLM\...\{7536C341-2F7D-EFE6-F521-DEBE68B025C5}) (Version: 8.0.916.0 - Advanced Micro Devices, Inc.)
AMD Fuel (Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
AMD Start Now (Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
Avira (HKLM-x32\...\{9590977b-7b6f-467e-a11a-efa1fae804da}) (Version: 1.1.18.30000 - Avira Operations GmbH & Co. KG)
Avira (x32 Version: 1.1.18.30000 - Avira Operations GmbH & Co. KG) Hidden
Avira Free Antivirus (HKLM-x32\...\Avira AntiVir Desktop) (Version: 14.0.6.552 - Avira)
Azkend 2: The World Beneath (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bejeweled 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Bounce Symphony (x32 Version: 2.2.0.97 - WildTangent) Hidden
Build-a-lot (x32 Version: 2.2.0.98 - WildTangent) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2014.0417.1534.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Standard (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Chinese Traditional (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Czech (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Danish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Dutch (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help English (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Finnish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help French (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help German (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Greek (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Hungarian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Italian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Japanese (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Korean (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Norwegian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Polish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Portuguese (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Russian (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Spanish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Swedish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Thai (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCC Help Turkish (x32 Version: 2014.0417.1533.26103 - Advanced Micro Devices, Inc.) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.13 - Piriform)
Cradle Of Egypt Collector's Edition (x32 Version: 2.2.0.110 - WildTangent) Hidden
Cradle of Rome 2 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Curse at Twilight (x32 Version: 3.0.2.32 - WildTangent) Hidden
CyberLink LabelPrint (HKLM-x32\...\InstallShield_{C59C179C-668D-49A9-B6EA-0121CCFC1243}) (Version: 2.5.6.7225 - CyberLink Corp.)
CyberLink LabelPrint (x32 Version: 2.5.6.7225 - CyberLink Corp.) Hidden
CyberLink Media Suite 10 (HKLM-x32\...\InstallShield_{1FBF6C24-C1fD-4101-A42B-0C564F9E8E79}) (Version: 10.0.6.3728 - CyberLink Corp.)
CyberLink Media Suite 10 (x32 Version: 10.0.6.3728 - CyberLink Corp.) Hidden
CyberLink Power2Go 8 (HKLM-x32\...\InstallShield_{2A87D48D-3FDF-41fd-97CD-A1E370EFFFE2}) (Version: 8.0.5.3416 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.5.3416 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (HKLM-x32\...\InstallShield_{B46BEA36-0B71-4A4E-AE41-87241643FA0A}) (Version: 12.0.2.3418 - CyberLink Corp.)
CyberLink PowerDVD 12 (x32 Version: 12.0.2.3418 - CyberLink Corp.) Hidden
CyberLink YouCam (HKLM-x32\...\InstallShield_{01FB4998-33C4-4431-85ED-079E3EEFE75D}) (Version: 5.0.2.3302 - CyberLink Corp.)
CyberLink YouCam (x32 Version: 5.0.2.3302 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Delicious: Emily's Childhood Memories Premium Edition (x32 Version: 3.0.2.32 - WildTangent) Hidden
DisableMSDefender (Version: 1.0.0 - Hewlett-Packard Company) Hidden
Energy Star (HKLM-x32\...\{FC0ADA4D-8FA5-4452-8AFF-F0A0BAC97EF7}) (Version: 1.0.9 - Hewlett-Packard Company)
Farm Frenzy (x32 Version: 2.2.0.98 - WildTangent) Hidden
Fishdom 3: Collector's Edition (x32 Version: 3.0.2.38 - WildTangent) Hidden
Governor of Poker 2 Premium Edition (x32 Version: 2.2.0.110 - WildTangent) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
House of 1000 Doors: Family Secrets (x32 Version: 2.2.0.98 - WildTangent) Hidden
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Documentation (HKLM-x32\...\{D82B396E-A647-4C81-9DA4-C61F7BB620EC}) (Version: 1.1.0.0 - Hewlett-Packard)
HP Postscript Converter (Version: 4.5.12202 - Hewlett-Packard) Hidden
HP Recovery Manager (x32 Version: 12.00 - Hewlett-Packard) Hidden
HP Registration Service (HKLM\...\{D1E8F2D7-7794-4245-B286-87ED86C1893C}) (Version: 1.2.7127.4628 - Hewlett-Packard)
HP SimplePass (HKLM-x32\...\InstallShield_{314FAD12-F785-4471-BCE8-AB506642B9A1}) (Version: 8.00.57 - Hewlett-Packard)
HP SimplePass (Version: 8.00.57 - Hewlett-Packard) Hidden
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP System Event Utility (HKLM-x32\...\{DEF23826-DB71-4654-BC00-D5D6C20802EA}) (Version: 1.1.4 - Hewlett-Packard Company)
HP Utility Center (HKLM\...\{1D7EB7E7-0B5D-4A23-A383-7EF133090026}) (Version: 2.3.2 - Hewlett-Packard Company)
HP Wireless Button Driver (HKLM-x32\...\{30B2D1D8-0A07-4B71-9553-0710C5D31E35}) (Version: 1.1.2.1 - Hewlett-Packard Company)
Inst5675 (Version: 8.00.57 - Softex Inc.) Hidden
Inst5676 (Version: 8.00.57 - Softex Inc.) Hidden
Jewel Match 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
John Deere Drive Green (x32 Version: 2.2.0.95 - WildTangent) Hidden
King Oddball (x32 Version: 3.0.2.48 - WildTangent) Hidden
Luxor Evolved (x32 Version: 2.2.0.98 - WildTangent) Hidden
Mahjongg Dimensions Deluxe (x32 Version: 2.2.0.95 - WildTangent) Hidden
McAfee LiveSafe - Internet Security (HKLM-x32\...\MSC) (Version:  - )
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727 (HKLM-x32\...\{15134cb0-b767-4960-a911-f2d16ae54797}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 (HKLM-x32\...\{22154f09-719a-4619-bb71-5b3356999fbf}) (Version: 11.0.50727.1 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727 (Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 (x32 Version: 11.0.50727 - Microsoft Corporation) Hidden
Movie Maker (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 29.0.1 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
Mystery P.I. - Curious Case of Counterfeit Cove (x32 Version: 2.2.0.98 - WildTangent) Hidden
OEM Application Profile (HKLM-x32\...\{315F1A48-D883-B234-7C79-15873574ACC1}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
OEM Application Profile (HKLM-x32\...\{70D5F822-F4C4-33D9-7EEC-2A4AF4EA7BDC}) (Version: 1.00.0000 - Advanced Micro Devices, Inc.)
OpenOffice 4.1.0 (HKLM-x32\...\{28B88897-774A-4005-BBFF-663B1F8EAA5A}) (Version: 4.10.9764 - Apache Software Foundation)
Peggle Nights (x32 Version: 2.2.0.98 - WildTangent) Hidden
Penguins! (x32 Version: 2.2.0.98 - WildTangent) Hidden
Photo Gallery (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Plants vs. Zombies - Game of the Year (x32 Version: 2.2.0.98 - WildTangent) Hidden
Polar Bowler (x32 Version: 2.2.0.97 - WildTangent) Hidden
Realtek Card Reader (HKLM-x32\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 6.2.9600.29071 - Realtek Semiconductor Corp.)
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 8.24.1218.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7156 - Realtek Semiconductor Corp.)
REALTEK Wireless LAN Driver (HKLM-x32\...\{A5107464-AA9B-4177-8129-5FF2F42DD322}) (Version: 1.00.12.0906 - REALTEK Semiconductor Corp.)
Roads of Rome 3 (x32 Version: 2.2.0.98 - WildTangent) Hidden
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 17.0.16.1 - Synaptics Incorporated)
Tales of Lagoona (x32 Version: 2.2.0.110 - WildTangent) Hidden
Update Installer for WildTangent Games App (x32 Version:  - WildTangent) Hidden
Vacation Quest™ - Australia (x32 Version: 3.0.2.32 - WildTangent) Hidden
VLC media player 2.1.3 (HKLM\...\VLC media player) (Version: 2.1.3 - VideoLAN)
WildTangent Games (HKLM-x32\...\WildTangent wildgames Master Uninstall) (Version: 1.0.4.0 - WildTangent)
WildTangent Games App (HP Games) (x32 Version: 4.0.10.15 - WildTangent) Hidden
Windows Live Communications Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3508.0205 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3508.0205 - Microsoft Corporation) Hidden
Youda Jewel Shop (x32 Version: 3.0.2.32 - WildTangent) Hidden
Zuma's Revenge (x32 Version: 2.2.0.98 - WildTangent) Hidden

========================= Devices: ================================

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 3537.01 MB
Available physical RAM: 1881.3 MB
Total Pagefile: 7121.01 MB
Available Pagefile: 5149.04 MB
Total Virtual: 4095.88 MB
Available Virtual: 3982.64 MB

========================= Partitions: =====================================

1 Drive c: (Windows) (Fixed) (Total:446.78 GB) (Free:406.73 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:18.21 GB) (Free:1.82 GB) NTFS

========================= Users: ========================================

User accounts for \\MINE

Administrator            Guest                    scottmn1462             

========================= Restore Points ==================================

26-07-2014 11:24:49 Scheduled Checkpoint
04-08-2014 09:26:20 Scheduled Checkpoint
08-08-2014 01:16:34 avast! antivirus system restore point
12-08-2014 03:06:25 avast! antivirus system restore point

**** End of log ****

-----------------------------------------------------------------------------------------------

 

I got 2 black screens using Rkill. And it did not give me a notepad txt.   I haven't restarted the comp, so maybe it will appear.
 



#4 masterthemachines

masterthemachines

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Posted 14 August 2014 - 04:43 AM

Hello there,

 

You can update to Windows 8.1 for free and that should solve the "Firefox hanging issues" and an overall better performance. http://windows.microsoft.com/en-gb/windows-8/update-from-windows-8-tutorial

 

Hope this helps :)



#5 Broni

Broni

    The Coolest BC Computer


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Posted 14 August 2014 - 06:07 PM

I'm still waiting for other logs....


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#6 scottmn1426

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Posted 14 August 2014 - 06:12 PM

Thanks, after much scouring, I discovered I do have 8.1

 

There is an annoying HP question mark [?} on the bottom tool bar.

It has a prominent exclamation mark [!]

 

When I click on it, it says I haven't created a restore disc [I haven't]

There is an HP update search, and seems to go on forever without completing.

 

I'm open to trying anything else.



#7 Broni

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Posted 14 August 2014 - 06:26 PM

Please read my previous reply.

 

Creating recovery disks is rather important so make sure you do that.


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#8 scottmn1426

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Posted 14 August 2014 - 09:57 PM

I'm still waiting for other logs....

 

Here is the Rkill log.. which other do you need?

 

Rkill 2.6.8 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/14/2014 09:46:20 PM in x64 mode.
Windows Version: Windows 8.1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * MsKeyboardFilter [Missing Service]
 * CSC [Missing Service]
 * E1G60 [Missing Service]
 * kbldfltr [Missing Service]
 * storvsp [Missing Service]
 * Vid [Missing Service]
 * vmbusr [Missing Service]
 * vpcivsp [Missing Service]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * Cannot edit the HOSTS file.
 * Permissions could not be fixed. Use Hosts-perm.bat to fix permissions: http://www.bleepingcomputer.com/download/hosts-permbat/

Program finished at: 08/14/2014 09:48:57 PM
Execution time: 0 hours(s), 2 minute(s), and 36 seconds(s)



#9 Broni

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Posted 14 August 2014 - 11:13 PM

I still need MBAM and MBAR logs.


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#10 scottmn1426

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Posted 15 August 2014 - 12:27 AM

I'm not able to get the bottom of the scan log to choose a way to display results. Any ideas?

 

MBAR

 

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.08.14.03

Windows 8.1 x64 NTFS
Internet Explorer 11.0.9600.17207
scottmn1462 :: MINE [administrator]

8/14/2014 3:01:13 AM
mbar-log-2014-08-14 (03-01-13).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 288968
Time elapsed: 49 minute(s), 48 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)



#11 Broni

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Posted 15 August 2014 - 11:57 PM

What about MBAM?


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#12 scottmn1426

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Posted 16 August 2014 - 02:50 PM

The MBAM does not give me a txt file. I have tried history/application logs/scan logs but the scan log window is tall and narrow and will not allow me to access the buttons on the bottom of the window.

 

I tried uninstalling/reinstalling with the same results.

Anyway, all the scan have come back clean. I await further instructions :)

 

PS: I have been receiving "long script is taking too long" with the option to continue the script or to stop it.. both option do not seem to make a great difference.



#13 Broni

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Posted 16 August 2014 - 02:54 PM

Download SUPERAntiSpyware Free for Home Users:
http://www.superantispyware.com/


  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • Super should automatically the program definitions. If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download and unzip them from here: http://www.superantispyware.com/definitions.html.)
  • Close SUPERAntiSpyware.

Restart computer in Safe Mode.
To enter Safe Mode, restart computer, and keep tapping F8 key, until menu appears; pick Safe Mode; you'll see "Safe Mode" in all four corners of your screen

  • Open SUPERAntiSpyware.
  • Click on "Preferences" button.
  • Click the "Scanning Control" tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
  • Click the "Home" button to leave the control center screen.
  • Back on the main screen checkmark "Complete scan" and click "Scan your computer".
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


Post SUPERAntiSpyware log.
 


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#14 scottmn1426

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Posted 16 August 2014 - 05:18 PM

I attempted to follow the above and got SUPER downloaded, but Windows 8.1 cannot be put into safe mode with the old reliable "tap continously the F8 key"

 

I searched online for "safe mode for Windows 8.1" and went to a Windows site and after some rather complicated [for me] steps, I am left with a laptop that cannot be logged into. For some reason when I restart, go to the password page and enter my password [and having to press enter] it says "The password is incorrect, try again"

 

Further assistance would be appreciated, although HP's offer to pick up the notebook, fix it and return it to me, is looking very appealing



#15 scottmn1426

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Posted 16 August 2014 - 10:52 PM

Can I escalate this issue? I was able to get into the advanced start up settings menu, but cannot locate the safe mode.






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