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Photo

Windows Installer trying to load PhotoGallery when I start up


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12 replies to this topic

#1 mamanorma

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Posted 12 August 2014 - 07:42 PM

Since going through several steps to remove "Groovorio" and "Gorilla" from my computer, now when I start up in the morning, a "Windows Installer" window pops up and says it's configuring PhotoGallery. I have been "canceling" this function. But how do I stop it? This has never happened before and I'm at a loss as to how to deal with it. Any help appreciated.



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#2 dicke

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Posted 16 August 2014 - 12:21 PM

Hi,

Have you looked in: Control Panel -> Programs and Features to see if the program is listed? If it is you might want to right click on uninstall / delete it.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 hamluis

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Posted 16 August 2014 - 12:37 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#4 mamanorma

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Posted 17 August 2014 - 08:52 AM

Thank you for your response. I have run MiniToolbar per your instructions and here are the results:

 

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Norma (administrator) on 17-08-2014 at 09:47:05
Running from "C:\Documents and Settings\Norma\My Documents\Downloads"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/17/2014 09:06:50 AM) (Source: MsiInstaller) (User: MOMNORMA)
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery.  The Windows Installer cannot continue.

Error: (08/17/2014 08:40:56 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/17/2014 08:40:55 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/17/2014 08:40:46 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (08/17/2014 08:17:51 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/17/2014 08:17:50 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/17/2014 08:17:47 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (08/17/2014 07:16:19 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This network connection does not exist.

Error: (08/17/2014 07:16:09 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established

Error: (08/17/2014 07:15:39 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: A connection with the server could not be established


System errors:
=============
Error: (08/17/2014 07:08:33 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
eabfiltr
TfFsMon
TfSysMon

Error: (08/17/2014 07:08:22 AM) (Source: Service Control Manager) (User: )
Description: The MCSTRM service failed to start due to the following error:
%%2

Error: (08/17/2014 07:08:22 AM) (Source: Service Control Manager) (User: )
Description: The MBAMScheduler service failed to start due to the following error:
%%1053

Error: (08/17/2014 07:08:22 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the MBAMScheduler service to connect.

Error: (08/17/2014 02:14:12 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for PowerPoint Viewer 2003 (KB969615).

Error: (08/16/2014 00:03:00 PM) (Source: Schedule) (User: )
Description: The At1.job command failed to start due to the following error:
%%2147942403

Error: (08/16/2014 11:03:00 AM) (Source: Schedule) (User: )
Description: The At1.job command failed to start due to the following error:
%%2147942403

Error: (08/16/2014 10:03:01 AM) (Source: Schedule) (User: )
Description: The At1.job command failed to start due to the following error:
%%2147942403

Error: (08/16/2014 09:37:43 AM) (Source: DCOM) (User: MOMNORMA)
Description: The server {D6D754B6-C211-4920-92EA-FD714A13246B} did not register with DCOM within the required timeout.

Error: (08/16/2014 09:37:24 AM) (Source: Service Control Manager) (User: )
Description: The Application Layer Gateway Service service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================
Error: (08/17/2014 09:06:50 AM) (Source: MsiInstaller)(User: MOMNORMA)
Description: Product: PhotoGallery -- Error 1706.No valid source could be found for product PhotoGallery.  The Windows Installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/17/2014 08:40:56 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (08/17/2014 08:40:55 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (08/17/2014 08:40:46 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (08/17/2014 08:17:51 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (08/17/2014 08:17:50 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (08/17/2014 08:17:47 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (08/17/2014 07:16:19 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtThis network connection does not exist.

Error: (08/17/2014 07:16:09 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established

Error: (08/17/2014 07:15:39 AM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txtA connection with the server could not be established



=========================== Installed Programs ============================
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Adobe Shockwave Player 11.5 (HKLM\...\Adobe Shockwave Player) (Version: 11.5 - Adobe Systems, Inc.)
Apple Application Support (HKLM\...\{21ECABC3-40B2-42DF-8E21-ACF3A4D0D95A}) (Version: 3.0.5 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{941B4CE7-3F5D-443E-A8B7-56A420D2EAFD}) (Version: 7.1.2.6 - Apple Inc.)
Apple Software Update (HKLM\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Athlon 64 Processor Driver (HKLM\...\{C151CE54-E7EA-4804-854B-F515368B0798}) (Version: 1.2.2.2 - )
ATI Control Panel (HKLM\...\{0BEDBD4E-2D34-47B5-9973-57E62B29307C}) (Version: 6.14.10.5171 - )
ATI Display Driver (HKLM\...\ATI Display Driver) (Version: 8.193-051110a1-028580C-HP - )
ATT-PRT22 (HKLM\...\ATT-PRT22) (Version:  - )
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4745 - AVG Technologies)
AVG 2014 (Version: 14.0.4007 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4745 - AVG Technologies) Hidden
AVG PC TuneUp 2014 (en-US) (Version: 14.0.1001.489 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM\...\AVG PC TuneUp) (Version: 14.0.1001.489 - AVG)
AVG PC TuneUp 2014 (Version: 14.0.1001.489 - AVG) Hidden
AVG Security Toolbar (HKLM\...\AVG Secure Search) (Version: 18.1.7.644 - AVG Technologies)
Bing Bar (HKLM\...\{16D0F2D2-242C-4885-BEF1-4B1655C141AE}) (Version: 7.0.822.0 - Microsoft Corporation)
Bonjour (HKLM\...\{79155F2B-9895-49D7-8612-D92580E0DE5B}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Card and Board Games (HKLM\...\Card and Board Games) (Version:  - )
Checkers (HKLM\...\Checkers) (Version:  - )
Chinese Checkers Special Edition (HKLM\...\Chinese Checkers Special Edition) (Version:  - )
Compatibility Pack for the 2007 Office system (HKLM\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Conexant AC-Link Audio (HKLM\...\CNXT_AUDIO) (Version:  - )
CP_AtenaShokunin1Config (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_CalendarTemplates1 (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_LightScribeConfig (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_OnlineProjectsConfig (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Basic1 (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Variety1 (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Variety2 (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Package_Variety3 (Version: 60.0.155.000 - Hewlett-Packard) Hidden
CP_Panorama1Config (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_PosterPrintConfig (Version: 60.0.155.000 - Hewlett-Packard) Hidden
cp_UpdateProjectsConfig (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Critical Update for Windows Media Player 11 (KB959772) (HKLM\...\KB959772_WM11) (Version:  - Microsoft Corporation)
CueTour (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Customer Experience Enhancement (HKLM\...\InstallShield_{23012310-3E05-46A5-88A9-C6CBCABCAC79}) (Version: Customer Experience Enhancement -1.0.0.1680 - Hewlett-Packard)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680 - Hewlett-Packard) Hidden
Data Lifeguard Diagnostic for Windows (HKLM\...\{E40CE517-0D42-4198-96B4-C8232B257EB5}) (Version: 1.13 - Western Digital Corporation)
Destinations (Version: 60.0.155.000 - Hewlett-Packard) Hidden
DeviceManagementQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Dominoes Deluxe (HKLM\...\Dominoes Deluxe) (Version:  - )
Euchre (HKLM\...\Euchre) (Version:  - )
Facebook Plug-In (HKCU\...\Facebook Plug-In) (Version:  - Facebook, Inc.)
FullDPAppQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
Gin Rummy (HKLM\...\Gin Rummy) (Version:  - )
GoodSearch Toolbar (HKLM\...\{DF4A44EC-085F-4C94-BB1C-5FFE21B649B4}) (Version: 1.0.33 - GoodSearch.com)
Google Talk (remove only) (HKLM\...\{226b64e8-dc75-4eea-a6c8-abcb496320f2}-Google Talk) (Version:  - )
Google Toolbar for Internet Explorer (HKLM\...\{2318C2B1-4965-11d4-9B18-009027A5CD4F}) (Version: 7.5.5111.1712 - Google Inc.)
Google Toolbar for Internet Explorer (Version: 1.0.0 - Google Inc.) Hidden
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Google Updater (HKLM\...\Google Updater) (Version: 2.4.2432.1652 - Google Inc.)
Hearts (HKLM\...\Hearts) (Version:  - )
HP DVD Play 2.0 (HKLM\...\{45D707E9-F3C4-11D9-A373-0050BAE317E1}) (Version:  - )
HP Help and Support (HKLM\...\{A93C4E94-1005-489D-BEAA-B873C1AA6CFC}) (Version: 4.4.0002 - HPQ)
HP Imaging Device Functions 6.0 (HKLM\...\HP Imaging Device Functions) (Version: 6.0 - HP)
HP Photosmart Premier Software 6.0 (HKLM\...\HP Photo & Imaging) (Version: 6.0 - HP)
HP Update (HKLM\...\{2EFA4E4C-7B5F-48F7-A1C0-1AA882B7A9C3}) (Version: 5.003.001.001 - Hewlett-Packard)
HP User Guides 0025 (HKLM\...\{52AE81CB-B786-490E-93CF-240A9891B392}) (Version: 1.00.0000 - Hewlett-Packard)
HP User Guides--System Recovery (HKLM\...\{BC96BBA7-C634-460E-AD18-A0A994213F80}) (Version: 1.00.0001 - Hewlett-Packard)
HP Wireless Assistant 2.00 C1 (HKLM\...\{4302B2DD-D958-40E3-BAF3-B07FFE1978CE}) (Version: 2.00 C1 - Hewlett-Packard Company)
HpSdpAppCoreApp (Version: 3.00.0000 - Hewlett-Packard) Hidden
InstantShareAlert (Version: 1.00.0000 - HP) Hidden
InstantShareDevices (Version: 60.0.155.000 - Hewlett-Packard) Hidden
IrfanView (remove only) (HKLM\...\IrfanView) (Version:  - )
iTunes (HKLM\...\{0A37EE62-9A58-420D-90CC-4E52153112EE}) (Version: 11.3.0.54 - Apple Inc.)
J2SE Runtime Environment 5.0 Update 6 (HKLM\...\{3248F0A8-6813-11D6-A77B-00B0D0150060}) (Version: 1.5.0.60 - Sun Microsystems, Inc.)
Java Auto Updater (Version: 2.1.9.0 - Sun Microsystems, Inc.) Hidden
Java™ 6 Update 31 (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F83216031FF}) (Version: 6.0.310 - Oracle)
JavaFX 2.1.1 (HKLM\...\{1111706F-666A-4037-7777-211328764D10}) (Version: 2.1.1 - Oracle Corporation)
KODAK Gallery Upload Software (HKLM\...\{B7F98125-4955-41E3-8A71-4CE11CE9C198}) (Version: 1.00.0000 - EASTMAN KODAK Company)
Lexicon Special Edition (HKLM\...\Lexicon Special Edition) (Version:  - )
LightScribe  1.4.56.1 (Version: 1.4.56.1 - Integrator) Hidden
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MARS MR97310 VGA (HKLM\...\{A8A3862C-3280-11D6-B2EA-0050BA18806B}) (Version:  - )
Memory Match (HKLM\...\Memory Match) (Version:  - )
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2698023) (HKLM\...\M2698023) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB2833941) (HKLM\...\M2833941) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6012.5000 - Microsoft Corporation) Hidden
Microsoft Base Smart Card Cryptographic Service Provider Package (HKLM\...\KB909520) (Version:  - Microsoft Corporation)
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft Internationalized Domain Names Mitigation APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Money 2006 (HKLM\...\Money2006b) (Version: 15 - Microsoft)
Microsoft National Language Support Downlevel APIs (Version:  - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office PowerPoint Viewer 2003 (HKLM\...\{90AF0409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.6458.0 - Microsoft Corporation)
Microsoft Office Professional Edition 2003 (HKLM\...\{91E30409-6000-11D3-8CFE-0150048383C9}) (Version: 11.0.8173.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Works (HKLM\...\{416D80BA-6F6D-4672-B7CF-F54DA2F80B44}) (Version: 08.04.0623 - Microsoft Corporation)
MobileMe Control Panel (HKLM\...\{A71D5E81-B967-43DB-93D7-FD31BFB95748}) (Version: 3.1.5.0 - Apple Inc.)
Move Media Player (HKCU\...\Move Media Player) (Version:  - Move Networks)
Mozilla Firefox 31.0 (x86 en-US) (HKLM\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
muvee autoProducer 4.5 (HKLM\...\{286F29AF-0BE2-4D5F-AB17-B7631A810553}) (Version: 4.50.050 - muvee Technologies)
Office 2003 Trial Assistant (HKLM\...\{47D2103B-FD51-4017-9C20-DD408B17D726}) (Version: 1.0.0 - Microsoft)
OptionalContentQFolder (Version: 1.00.0000 - Hewlett-Packard) Hidden
PANTECH UM175 Driver (HKLM\...\{C13AF9C7-8E06-4354-B629-DF6192CE4A66}) (Version: 3.1.20.1215 - PANTECH CO.,LTD)
PhotoGallery (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Picasa 2 (HKLM\...\Picasa2) (Version: 2.0 - Google, Inc.)
Quicken 2003 Basic (HKLM\...\InstallShield_{88D0E768-CD6A-42A9-97F9-2B12CF740019}) (Version: 12.00.0000 - Intuit)
Quicken 2003 Basic (Version: 12.00.0000 - Intuit) Hidden
QuickTime 7 (HKLM\...\{111EE7DF-FC45-40C7-98A7-753AC46B12FB}) (Version: 7.75.80.95 - Apple Inc.)
Quik 21 (HKLM\...\Quik 21) (Version:  - )
RandMap (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Rapport (Version: 3.5.1307.109 - Trusteer) Hidden
REALTEK Gigabit and Fast Ethernet NIC Driver (HKLM\...\{94FB906A-CF42-4128-A509-D353026A607E}) (Version: 1.80 - REALTEK Semiconductor Corp.)
Reversi (HKLM\...\Reversi) (Version:  - )
Revo Uninstaller Pro 3.0.8 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.0.8 - VS Revo Group, Ltd.)
SCRABBLE from Hewlett-Packard Laptops (remove only) (HKLM\...\103EFD47-9F2C-4490-95DD-AE6C442AFB92) (Version:  - WildTangent)
Shutterfly Studio (HKLM\...\SFlyStudio) (Version: .1 - )
SkinsHP1 (Version: 60.0.155.000 - Hewlett-Packard) Hidden
SlimCleaner (HKLM\...\{6B8D6199-EE44-4FD7-813A-6D8C62C9B384}) (Version: 4.0.30878 - SlimWare Utilities, Inc.)
SlimComputer (HKLM\...\{574BF026-4487-4051-BCE5-83C4E40AAF6D}) (Version: 1.3.30878 - SlimWare Utilities, Inc.)
Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_PCI_VEN_1002&DEV_4378) (Version:  - )
Solitaire 2 Special Edition (HKLM\...\Solitaire 2 Special Edition) (Version:  - )
Sonic Audio Module (HKLM\...\{AB708C9B-97C8-4AC9-899B-DBF226AC9382}) (Version: 2.0.4 - Sonic Solutions)
Sonic Copy Module (HKLM\...\{B12665F4-4E93-4AB4-B7FC-37053B524629}) (Version: 2.0.4 - Sonic Solutions)
Sonic Data Module (HKLM\...\{075473F5-846A-448B-BCB3-104AA1760205}) (Version: 2.0.4 - Sonic Solutions)
Sonic Express Labeler (HKLM\...\{6675CA7F-E51B-4F6A-99D4-F8F0124C6EAA}) (Version: 2.0.0 - Sonic Solutions)
Sonic MyDVD Plus (HKLM\...\{21657574-BD54-48A2-9450-EB03B2C7FC29}) (Version: 6.2.0 - Sonic Solutions)
Sonic Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 3.0.0 - Sonic Solutions)
Sonic_PrimoSDK (Version: 60.0.155.000 - Hewlett-Packard) Hidden
Spades (HKLM\...\Spades) (Version:  - )
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 8.0.13.0 - Synaptics)
Texas Instruments PCIxx21/x515/xx12 drivers. (HKLM\...\InstallShield_{7B6CF9EB-CB2B-4A1A-81A9-BE1A9044690A}) (Version: 1.15.0000 - Texas Instruments Inc.)
Tic Tac Toe (HKLM\...\Tic Tac Toe) (Version:  - )
TIPCI (Version: 1.15.0000 - Texas Instruments Inc.) Hidden
TourSetup (HKLM\...\{A01FC76F-CC09-4658-9E37-5C2F635EE708}) (Version: 1.0.0 - Microsoft)
Trusteer Endpoint Protection (HKLM\...\Rapport_msi) (Version: 3.5.1307.109 - Trusteer)
Unload (Version: 6.0.0 - Hewlett-Packard) Hidden
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB2598845) (HKLM\...\KB2598845-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB975364) (HKLM\...\KB975364-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976749) (HKLM\...\KB976749-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB980182) (HKLM\...\KB980182-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2467659) (HKLM\...\KB2467659) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2492386) (HKLM\...\KB2492386) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2718704) (HKLM\...\KB2718704) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951072-v2) (HKLM\...\KB951072-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB951978) (Version: 1 - Microsoft Corporation) Hidden
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955839) (HKLM\...\KB955839) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VZAccess Manager (HKLM\...\VZAccess Manager) (Version: 6.10.10 - Smith Micro Software, Inc.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Defender (HKLM\...\{A06275F4-324B-4E85-95E6-87B2CD729401}) (Version: 1.1.1593.21 - Microsoft Corporation)
Windows Internet Explorer 7 (Version: 20061107.210142 - Microsoft Corporation) Hidden
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Live OneCare safety scanner (HKLM\...\Windows Live OneCare safety scanner) (Version:  - )
Windows Management Framework Core (HKLM\...\KB968930) (Version:  - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)
Wireless Home Network Setup (HKLM\...\{09D8492A-C8E2-421E-927D-46800FB327A3}) (Version: 1.1.154.1 - Hewlett-Packard)
Word Search Mania (HKLM\...\Word Search Mania) (Version:  - )
Word Skramble (HKLM\...\Word Skramble) (Version:  - )
Word Wiz (HKLM\...\Word Wiz) (Version:  - )
Yahoo! BrowserPlus 2.9.8 (HKCU\...\Yahoo! BrowserPlus) (Version:  - Yahoo! Inc.)
Yahoo! Install Manager (HKLM\...\YInstHelper) (Version:  - )
Yahoo! Mail Quick Select Tool (PhotoMail) (HKLM\...\ymb) (Version:  - )
Yahoo! Photos Easy Upload Tool 1v7 (HKLM\...\Yahoo! Photos Drag-Drop Uploader 1v7) (Version:  - Yahoo! Inc.)
Yahoo! Toolbar (HKLM\...\Yahoo! Companion) (Version:  - )

========================= Memory info: ===================================

Percentage of memory in use: 87%
Total physical RAM: 1406.17 MB
Available physical RAM: 169.59 MB
Total Pagefile: 2356.46 MB
Available Pagefile: 1031.88 MB
Total Virtual: 2047.88 MB
Available Virtual: 1981.42 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:67.08 GB) (Free:24.54 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:7.42 GB) (Free:1 GB) FAT32

========================= Users: ========================================

User accounts for \\MOMNORMA

Administrator            ASPNET                   Guest                    
HelpAssistant            Norma                    SUPPORT_388945a0         


**** End of log ****
 



#5 mamanorma

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Posted 17 August 2014 - 09:27 AM

Speccy could not currently connect to the Server so I copied the info provided:

 

Summary
        Operating System
            Windows XP Home Edition 32-bit SP3
        CPU
            AMD Turion 64 ML-32    79 °C
            Lancaster 90nm Technology
        RAM
            2.00GB Single-Channel DDR @ 159MHz (2.5-3-3-7)
        Motherboard
            Hewlett-Packard 30AE (U23)
        Graphics
            Generic Television (1280x800@60Hz)
            Plug and Play Monitor (1280x800@60Hz)
            Default Monitor (1280x800@60Hz)
            ATI video (HP)
        Storage
            74GB Seagate ST98823A (ATA)    47 °C
        Optical Drives
            TSSTcorp CDW/DVD TS-L462D
        Audio
            Conexant AC-Link Audio
Operating System
    Windows XP Home Edition 32-bit SP3
    Computer type: Notebook
    Installation Date: 10/16/2006 12:21:11 AM
    Serial Number: removed
        Windows Security Center
        Windows Update
            AutoUpdate    Download Automatically and Install at Set Scheduled time
            Schedule Frequency    Every Day
            Schedule Time    3:00 AM
        Firewall
            Firewall    Enabled
            Company Name    Symantec
            Display Name    Norton Internet Worm Protection
            Product Version    2006
        Antivirus
            Antivirus    Enabled
            Company Name    AVG Technologies
            Display Name    AVG AntiVirus 2014
            Product Version    2014.0
            Virus Signature Database    Up to date
        .NET Frameworks installed
            v3.5 SP1
            v3.0 SP2
            v2.0 SP2
            v1.1 SP1
        Internet Explorer
            Version    8.0.6001.18702
        PowerShell
            Version    2.0
        Java
                Java Runtime Environment
                    Path    C:\Program Files\Java\jre1.5.0_06\bin\java.exe
                    Version    5.0
                    Update    6
                    Build    05
                Java Runtime Environment
                    Path    C:\Program Files\Java\jre6\bin\java.exe
                    Version    6.0
                    Update    31
                    Build    05
                Java Runtime Environment
                    Path    C:\Program Files\Java\jre7\bin\java.exe
                    Version    7.0
                    Update    45
                    Build    18
        Environment Variables
            USERPROFILE    C:\Documents and Settings\Norma
            SystemRoot    C:\WINDOWS
                User Variables
                    TEMP    C:\Documents and Settings\Norma\Local Settings\Temp
                    TMP    C:\Documents and Settings\Norma\Local Settings\Temp
                Machine Variables
                    asl.log    Destination=file;OnFirstLog=command,environment,parent
                    ComSpec    C:\WINDOWS\system32\cmd.exe
                    FP_NO_HOST_CHECK    NO
                    NUMBER_OF_PROCESSORS    1
                    OS    Windows_NT
                    Path    C:\WINDOWS\system32
                    C:\WINDOWS
                    C:\WINDOWS\System32\Wbem
                    C:\Program Files\ATI Technologies\ATI Control Panel
                    C:\WINDOWS\system32\WindowsPowerShell\v1.0
                    C:\Program Files\QuickTime\QTSystem\
                    PATHEXT    .COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.PSC1
                    PCTYPE    PRESARIO
                    PLATFORM    MCD
                    PROCESSOR_ARCHITECTURE    x86
                    PROCESSOR_IDENTIFIER    x86 Family 15 Model 36 Stepping 2, AuthenticAMD
                    PROCESSOR_LEVEL    15
                    PROCESSOR_REVISION    2402
                    PSModulePath    C:\WINDOWS\system32\WindowsPowerShell\v1.0\Modules\
                    SonicCentral    C:\Program Files\Common Files\Sonic Shared\Sonic Central\
                    TEMP    C:\WINDOWS\TEMP
                    TMP    C:\WINDOWS\TEMP
                    windir    C:\WINDOWS
        Battery
            AC Line    Online
            Battery Charge %    100 %
            Battery State    High
            Remaining Battery Time    Unknown
        Power Profile
            Active power scheme    Portable/Laptop
            Hibernation    Enabled
            Turn Off Monitor after: (On AC Power)    15 min
            Turn Off Monitor after: (On Battery Power)    5 min
            Turn Off Hard Disk after: (On AC Power)    30 min
            Turn Off Hard Disk after: (On Battery Power)    3 min
            Suspend after: (On AC Power)    25 min
            Suspend after: (On Battery Power)    10 min
            Screen saver    Enabled


Edited by Orange Blossom, 20 August 2014 - 11:31 PM.


#6 hamluis

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Posted 17 August 2014 - 09:47 AM

Since you have connection problems and problems with downloads...and cite malware problems which you believe resolved...I am moving this topic to the Am I Infected forum for a closer look by those familiar with malware situations.

 

The PhotoGallery situation is secondary, IMO.  With that, if it persists after a look in Am I Infected...I would simply uninstall it, then reinstall.

 

Louis



#7 mamanorma

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Posted 19 August 2014 - 08:23 AM

Thank you for your assistance  :)



#8 boopme

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Posted 20 August 2014 - 12:09 PM

Hello, lets see what these provide.

Please run MiniToolBox,again.
Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
    Note: When using "Reset FF Proxy Settings" option Firefox should be closed.



    Download TDSSKiller and save it to your desktop.
  • Extract (unzip) its contents to your desktop.
  • Open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.
  • If an infected file is detected, the default action will be Cure, click on Continue.
  • If a suspicious file is detected, the default action will be Skip, click on Continue.
  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.
  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory (usually C:\ folder) in the form of TDSSKiller_xxxx_log.txt. Please copy and paste the contents of that file here.
  • .
    .
    .
    ADW Cleaner

    Please download AdwCleaner by Xplode and save to your Desktop.
  • Double-click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
  • -- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • .
    .
    .
    .
  • Last run ESET.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
  • Scan potentially unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 mamanorma

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Posted 20 August 2014 - 03:33 PM

Thank you for your reply :)  Just before receiving all your suggestions, I went to the Microsoft Community (after goggling my problem), and was told to try this ... You are facing this issue because of the startup programs on your computer. Once your computer starts the startup items are loaded. One of the startup items is initiating an install. We need to follow a clean boot procedure in order to find out which startup item is causing the issue. Please follow the steps below for clean boot procedure:

1.     Log on to the computer.

2.     Click Start, type msconfig.exe in the Start Search box, and then press ENTER to start the System Configuration Utility. Click Continue.

3.     On the General tab, click Selective Startup, and then click to clear the Load startup items check box. (The Use Original Boot.ini check box is unavailable.)

4.     Click OK, and then click Restart.

Determine whether the problem returns. 

 

MY PROBLEM CEASED AFTER DOING THIS. Should I perform any or part of the functions you have suggested? Thank you!



#10 boopme

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Posted 20 August 2014 - 09:17 PM

Thanks for posting that fix.

My steps will remove all the adware /malware that may exist so it cannot hurt to do while you are here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 mamanorma

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Posted 20 August 2014 - 10:27 PM

I had already run Emsisoft Emergency Kit, Slim Computer, AVG Antivirus and Malwarebytes. But I took your advice and ran TDSSkiller (no threats) and AdwCleaner that turned up vToolbarUpdater18.1.7 which I had removed but don't know if I should have done that. So stopped there. My aging computer is running much better now (unlike its aging owner - ha) and I appreciate the time you took to assist. Thank you! Regards, mamaNorma


Edited by mamanorma, 20 August 2014 - 10:28 PM.


#12 boopme

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Posted 21 August 2014 - 09:40 AM

Ok Norma run ADW like this. It will find but NOT remove.

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R#].txt) will open in Notepad for review (where the largest value of # represents the most recent report).
  • The contents of the log file may be confusing. Unless you see a program name that you know should not be removed, don't worry about it. If you see an entry you want to keep, let me know about it.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.

Edited by boopme, 21 August 2014 - 09:41 AM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 mamanorma

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Posted 21 August 2014 - 11:28 PM

Yes, I did that and then clicked on "clean" to remove that Toolbar.






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