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help with laptop sound issues


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#1 tobyo

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Posted 12 August 2014 - 05:33 PM

I don't understand this problem. It comes, it goes. so hoping some intelligent people here can help me fix this. It's an Acer Aspire one laptop with Windows 8.1.  I have done the troubleshooting and nothing was found. Sound cards are installed and sometimes the sound works but mostly it does not work.  this laptop is almost two years old.

 

Please let me know what other information I can provide.  Thanks for any help.



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#2 Condobloke

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Posted 12 August 2014 - 06:29 PM

You had a protracted problem with sound and other issues on Win 7.  http://www.bleepingcomputer.com/forums/t/495180/slow-computer-freezes-sometimes-volume-icon-disappears/

 

Is there any chance that the equipment you are connecting to this laptop is the same as what was connected to the win 7 machine...?

Or....is this the same laptop ..?

 

 

 


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#3 Condobloke

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Posted 12 August 2014 - 06:31 PM

Follow this topic


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#4 tobyo

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Posted 12 August 2014 - 07:11 PM

You had a protracted problem with sound and other issues on Win 7.  http://www.bleepingcomputer.com/forums/t/495180/slow-computer-freezes-sometimes-volume-icon-disappears/

 

Is there any chance that the equipment you are connecting to this laptop is the same as what was connected to the win 7 machine...?

Or....is this the same laptop ..?

 

 

 

it's not the same laptop.....but thanks for your reply.



#5 Condobloke

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Posted 12 August 2014 - 07:18 PM

Is the equipment you are connecting to it, the same as was connected to the previous laptop.....eg same speakers etc ?

 

In other words is there any chance that the speakers are at fault ?


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#6 Condobloke

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Posted 12 August 2014 - 07:31 PM

I assume this is the troubleshooting steps you have followed..?

 

 

http://answers.microsoft.com/en-us/windows/forum/windows_8-pictures/intermittent-sound-issues-in-windows-8/d2470e1b-22c1-45e2-8607-12563b4b0eaf


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#7 tobyo

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Posted 12 August 2014 - 07:56 PM

Is the equipment you are connecting to it, the same as was connected to the previous laptop.....eg same speakers etc ?

 

In other words is there any chance that the speakers are at fault ?

no, different laptop completely. not connecting to another one.


um....not exactly those steps but let me go through the ones I didn't do........and come back.



#8 tobyo

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Posted 12 August 2014 - 08:00 PM

well, troubleshooter could not find the problem. and I'm not sure how to soundcard adapters, first, and no idea how to do compatibility mode either so stuck at that step.


Edited by tobyo, 12 August 2014 - 08:01 PM.


#9 tobyo

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Posted 12 August 2014 - 08:04 PM

I also checked out the link for "no sound in windows" and stuck at the get-go. did a search for "device manager" and there is nothing named that on this PC.



#10 Condobloke

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Posted 12 August 2014 - 08:51 PM

http://www.bleepingcomputer.com/tutorials/access-power-user-tasks-menu-in-windows-8/

 

have a look for any yellow exclamation marks in device manager placed against anything related to sound.....right click on the item, and then choose Uninstall.

Reboot.

Windows will reinstall necessary drivers


Edited by Condobloke, 12 August 2014 - 08:53 PM.

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#11 tobyo

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Posted 13 August 2014 - 07:13 AM

http://www.bleepingcomputer.com/tutorials/access-power-user-tasks-menu-in-windows-8/

 

have a look for any yellow exclamation marks in device manager placed against anything related to sound.....right click on the item, and then choose Uninstall.

Reboot.

Windows will reinstall necessary drivers

I didn't see any exclamation marks. should I uninstall anyway? 



#12 tobyo

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Posted 13 August 2014 - 12:45 PM

so....more of the story: I thought I had upgraded to Windows 8.1 but this morning I got the message again to upgrade so I finally got that done and now the sound is working? Could this issue have something to do with my laptop being "between" Windows 8 and 8.1?  Just seems very odd to me.

 

Thanks for your help.



#13 hamluis

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Posted 13 August 2014 - 02:41 PM

IMO...the upgrade probably included drivers for your system...and it appears that your sound issues were related to your audio drivers installed.  Drivers (or any other file) can become damaged and the only way that a user knows is by malfunction or loss of function.

 

Louis



#14 tobyo

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Posted 14 August 2014 - 06:06 AM

IMO...the upgrade probably included drivers for your system...and it appears that your sound issues were related to your audio drivers installed.  Drivers (or any other file) can become damaged and the only way that a user knows is by malfunction or loss of function.

 

Louis

ah, very good.  thanks! (they're still working, yay)



#15 Condobloke

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Posted 14 August 2014 - 04:05 PM

I agree .....Yay !!

 

There is nothing quite like silent speakers to really make you feel let down !


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 





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