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connection issue


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15 replies to this topic

#1 2stumpy

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Posted 12 August 2014 - 05:09 PM

a friend opened his gmail and noticed "gmail detected a slow internet connection".what he did was tried to do a repair but hit the disconnect option.now he says connection is slow.i tried resetting cable modem,unpugging cable modem.this didn't work



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#2 jhayz

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Posted 13 August 2014 - 12:07 AM

Hi, what connection speeds do you get when running speedtest? http://www.speedtest.net/


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#3 2stumpy

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Posted 13 August 2014 - 05:40 PM

if i remember right ping was about 16ms d/l 25 up/l 5.



#4 jhayz

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Posted 13 August 2014 - 11:03 PM

25 MBps and 5 MBps? Did you check this from speedtest after the browser shows this slow connection message?


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#5 2stumpy

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Posted 14 August 2014 - 11:22 AM

jhayz, yes pretty sure that's when I tested it.i may have used optimum's a version. Will check it out later, at work now. 



#6 2stumpy

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Posted 14 August 2014 - 05:04 PM

jhayz ran the speed test.ping was 33 d/l 29.06 u/l 5.49.ran again with gmail and other tab;ping 38

d/l 29.93 u/l 5.58.a bit faster.ran ipconfig /all noticed ip address from Comcast is different. ipcon was 10.0.0.3.also broadband is 
disconnected but lan connected.



#7 jhayz

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Posted 15 August 2014 - 02:19 AM

I happen to have experienced this problem previously so its a 50/50 on my part also but currently loaded Gmail (inbox) by Google Chrome on low bandwith connection here but did not received the slow connection message. Do you see the problem on your end aside from your friends computer?


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#8 2stumpy

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Posted 15 August 2014 - 11:21 AM

no my gmail is fine.no errors



#9 jhayz

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Posted 15 August 2014 - 06:30 PM

Can he try removing cookies, history or cache just in case? Let's try using some malware/adware scanners.

 

Try clearing your cache files : Free Ccleaner
Ignore the Registry feature of Ccleaner as it is not recommended or needed.

 

Download Adwcleaner by Xplode from here.
Click on Adwcleaner and hit the Scan button and will begin to search for PUP and malicious files. Once finished click the Delete/Clean button. Copy and paste the log on your next reply.

 

Scan for Malware using free Malwarebytes
Install then run a quick scan only after updating to the latest definition. Uncheck the trial pro version on setup and remove any found threats after running the scan. Please post also the result.

 

Download MiniToolBox and open/run the program.
When open, checkmark or select all options then click Go.
A notepad will open then copy-paste the report on your next reply.


Edited by jhayz, 15 August 2014 - 06:30 PM.

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#10 2stumpy

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Posted 17 August 2014 - 06:48 AM

on a whim i ran adware and rkill and  mini tool box.logs below# AdwCleaner v3.305 - Report created 14/08/2014 at 17:04:37
# Updated 14/08/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : don - BCS-CF5C12E39D8
# Running from : C:\Documents and Settings\don\My Documents\Downloads\adwcleaner_3.305.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Google Chrome v36.0.1985.125

[ File : C:\Documents and Settings\don\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

Deleted [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}
Deleted [Search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms}
Deleted [Search Provider] : hxxp://search.conduit.com/Results.aspx?q={searchTerms}&SearchSource=49&CUI=UN11582582302764825&ctid=CT3289847&UM=2
Deleted [Homepage] : hxxp://search.conduit.com/?ctid=CT3289847&SearchSource=48&CUI=UN11582582302764825&UM=2
Deleted [Extension] : gjkpcnacdgdlpfejlgflolpaigoicibh

*************************

AdwCleaner[R5].txt - [842 octets] - [01/06/2014 19:41:17]
AdwCleaner[R6].txt - [960 octets] - [01/06/2014 20:48:29]
AdwCleaner[R7].txt - [1329 octets] - [14/08/2014 17:01:48]
AdwCleaner[S3].txt - [1195 octets] - [01/06/2014 19:36:50]
AdwCleaner[S4].txt - [902 octets] - [01/06/2014 19:42:41]
AdwCleaner[S5].txt - [1020 octets] - [01/06/2014 20:50:00]
AdwCleaner[S6].txt - [1544 octets] - [14/08/2014 17:04:37]

########## EOF - C:\AdwCleaner\AdwCleaner[S6].txt - [1604 octets] ##########
 

 

 

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/14/2014 05:24:09 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.

 * HOSTS file entries found:

  127.0.0.1    localhost

Program finished at: 08/14/2014 05:25:21 PM
Execution time: 0 hours(s), 1 minute(s), and 12 seconds(s)



Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/14/2014 05:24:09 PM in x86 mode.
Windows Version: Microsoft Windows XP Service Pack 3

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * No issues found.

Checking Windows Service Integrity:

 * No issues found.

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * Cannot edit the HOSTS file.
 * Permissions Fixed. Administrators can now edit the HOSTS file.

 * HOSTS file entries found:

  127.0.0.1    localhost

Program finished at: 08/14/2014 05:25:21 PM
Execution time: 0 hours(s), 1 minute(s), and 12 seconds(s)
MiniToolBox by Farbar  Version: 21-07-2014
Ran by don (administrator) on 14-08-2014 at 17:46:49
Running from "F:\"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1    localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration         
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



        Host Name . . . . . . . . . . . . : bcs-cf5c12e39d8

        Primary Dns Suffix  . . . . . . . :

        Node Type . . . . . . . . . . . . : Unknown

        IP Routing Enabled. . . . . . . . : No

        WINS Proxy Enabled. . . . . . . . : No

        DNS Suffix Search List. . . . . . : home.network



Ethernet adapter Local Area Connection:



        Connection-specific DNS Suffix  . : home.network

        Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

        Physical Address. . . . . . . . . : 00-13-20-09-2B-CB

        Dhcp Enabled. . . . . . . . . . . : Yes

        Autoconfiguration Enabled . . . . : Yes

        IP Address. . . . . . . . . . . . : 10.0.0.3

        Subnet Mask . . . . . . . . . . . : 255.255.255.0

        Default Gateway . . . . . . . . . : 10.0.0.1

        DHCP Server . . . . . . . . . . . : 10.0.0.1

        DNS Servers . . . . . . . . . . . : 75.75.75.75

                                            75.75.76.76

        Lease Obtained. . . . . . . . . . : Thursday, August 14, 2014 5:05:30 PM

        Lease Expires . . . . . . . . . . : Thursday, August 21, 2014 5:05:30 PM

Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    google.com
Addresses:  74.125.226.72, 74.125.226.73, 74.125.226.68, 74.125.226.65
      74.125.226.67, 74.125.226.69, 74.125.226.78, 74.125.226.71, 74.125.226.70
      74.125.226.66, 74.125.226.64



Pinging google.com [173.194.43.1] with 32 bytes of data:



Reply from 173.194.43.1: bytes=32 time=11ms TTL=55

Reply from 173.194.43.1: bytes=32 time=11ms TTL=55



Ping statistics for 173.194.43.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 11ms, Maximum = 11ms, Average = 11ms

Server:  cdns01.comcast.net
Address:  75.75.75.75

Name:    yahoo.com
Addresses:  98.139.183.24, 98.138.253.109, 206.190.36.45



Pinging yahoo.com [98.138.253.109] with 32 bytes of data:



Reply from 98.138.253.109: bytes=32 time=49ms TTL=49

Reply from 98.138.253.109: bytes=32 time=48ms TTL=49



Ping statistics for 98.138.253.109:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 48ms, Maximum = 49ms, Average = 48ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

    Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 20 09 2b cb ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0         10.0.0.1        10.0.0.3      20
         10.0.0.0    255.255.255.0         10.0.0.3        10.0.0.3      20
         10.0.0.3  255.255.255.255        127.0.0.1       127.0.0.1      20
   10.255.255.255  255.255.255.255         10.0.0.3        10.0.0.3      20
        127.0.0.0        255.0.0.0        127.0.0.1       127.0.0.1      1
        224.0.0.0        240.0.0.0         10.0.0.3        10.0.0.3      20
  255.255.255.255  255.255.255.255         10.0.0.3        10.0.0.3      1
Default Gateway:          10.0.0.1
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\WINDOWS\system32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 05 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 06 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\WINDOWS\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 19 C:\WINDOWS\system32\rsvpsp.dll [92672] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/14/2014 09:06:08 AM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (08/14/2014 09:06:07 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (08/14/2014 09:06:06 AM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.

Error: (08/13/2014 10:46:18 PM) (Source: NativeWrapper) (User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (08/13/2014 10:46:18 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 - Update '{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}' could not be installed. Error code 1603. Additional information is available in the log file C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log.

Error: (08/13/2014 10:46:17 PM) (Source: MsiInstaller) (User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.

Error: (08/13/2014 09:03:15 AM) (Source: Application Hang) (User: )
Description: Fault bucket 376630321.

Error: (08/13/2014 09:03:15 AM) (Source: Application Hang) (User: )
Description: Fault bucket 376630321.

Error: (08/13/2014 09:02:47 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 36.0.1985.125, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/13/2014 09:02:46 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 36.0.1985.125, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (08/14/2014 09:06:13 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/13/2014 10:46:19 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/13/2014 06:28:48 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/12/2014 00:07:29 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/11/2014 10:49:57 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/10/2014 10:05:37 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/10/2014 03:05:46 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/09/2014 06:52:44 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/09/2014 03:53:47 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).

Error: (08/08/2014 11:20:52 PM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista, and Windows Server 2008 x86 (KB2833941).


Microsoft Office Sessions:
=========================
Error: (08/14/2014 09:06:08 AM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (08/14/2014 09:06:07 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft .NET Framework 1.1{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}1603C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log

Error: (08/14/2014 09:06:06 AM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/13/2014 10:46:18 PM) (Source: NativeWrapper)(User: )
Description: visualstudio7x80updatemsiexec.exe1.0.1722.5085kb28339411033643finstallx865.1.2600.2.3.0.2560

Error: (08/13/2014 10:46:18 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Microsoft .NET Framework 1.1{C0F0DCDC-99EA-4405-BDAE-CACABD3D2DF0}1603C:\WINDOWS\TEMP\NDP1.1sp1-KB2833941-X86\NDP1.1sp1-KB2833941-X86-msi.0.log

Error: (08/13/2014 10:46:17 PM) (Source: MsiInstaller)(User: NT AUTHORITY)
Description: Product: Microsoft .NET Framework 1.1 -- Error 1706.No valid source could be found for product Microsoft .NET Framework 1.1.  The Windows installer cannot continue.(NULL)(NULL)(NULL)

Error: (08/13/2014 09:03:15 AM) (Source: Application Hang)(User: )
Description: 376630321

Error: (08/13/2014 09:03:15 AM) (Source: Application Hang)(User: )
Description: 376630321

Error: (08/13/2014 09:02:47 AM) (Source: Application Hang)(User: )
Description: chrome.exe36.0.1985.125hungapp0.0.0.000000000

Error: (08/13/2014 09:02:46 AM) (Source: Application Hang)(User: )
Description: chrome.exe36.0.1985.125hungapp0.0.0.000000000



=========================== Installed Programs ============================
Adobe Acrobat 5.0 (HKLM\...\Adobe Acrobat 5.0) (Version: 5.0 - Adobe Systems, Inc.)
Adobe Flash Player 14 ActiveX (HKLM\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07) (HKLM\...\{AC76BA86-7AD7-1033-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
aioprnt (Version: 5.3.1.0 - Eastman Kodak Company) Hidden
aioscnnr (Version: 6.2.3.10 - Your Company Name) Hidden
aioscnnr (Version: 7.6.13.10 - Your Company Name) Hidden
Amazon Add to Wish List IE Extension 1.2 (HKLM\...\Amazon Add to Wish List IE Extension) (Version: 1.2 - Amazon)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4716 - AVG Technologies)
AVG 2014 (Version: 14.0.3955 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4716 - AVG Technologies) Hidden
C4USelfUpdater (Version: 1.00.0000 - Your Company Name) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 3.17 - Piriform)
center (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
DirectXInstallService (Version: 9.0.1 - Roxio) Hidden
EMC 10 Content (HKLM\...\{FDB46DE7-9045-47BB-970A-3E4ED5369E03}) (Version: 1.0.015 - Roxo, Inc.)
ESET Online Scanner v3 (HKLM\...\ESET Online Scanner) (Version:  - )
essentials (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
FMS (HKLM\...\FMS) (Version:  - )
Google Chrome (HKLM\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Extreme Graphics 2 Driver (HKLM\...\{8A708DD8-A5E6-11D4-A706-000629E95E20}) (Version: 6.14.10.4396 - )
Intel® PRO Network Adapters and Drivers (HKLM\...\PROSet) (Version:  - )
K-Lite Codec Pack 8.9.5 (Full) (HKLM\...\KLiteCodecPack_is1) (Version: 8.9.5 - )
Kodak AIO Printer (Version: 7.7.2.0 - Eastman Kodak Company) Hidden
KODAK AiO Software (HKLM\...\{E0F274B7-592B-4669-8FB8-8D9825A09858}) (Version: 7.7.6.0 - Eastman Kodak Company)
Microsoft .NET Framework 1.1 (HKLM\...\Microsoft .NET Framework 1.1  (1033)) (Version:  - )
Microsoft .NET Framework 1.1 (Version: 1.1.4322 - Microsoft) Hidden
Microsoft .NET Framework 1.1 Security Update (KB2572067) (HKLM\...\M2572067) (Version:  - )
Microsoft .NET Framework 1.1 Security Update (KB979906) (HKLM\...\M979906) (Version:  - )
Microsoft .NET Framework 2.0 Service Pack 2 (HKLM\...\{C09FB3CD-3D0C-3F2D-899A-6A1D67F2073F}) (Version: 2.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.0 Service Pack 2 (HKLM\...\{A3051CD0-2F64-3813-A88D-B8DCCDE8F8C7}) (Version: 3.2.30729 - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (HKLM\...\Microsoft .NET Framework 3.5 SP1) (Version:  - Microsoft Corporation)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729 - Microsoft Corporation) Hidden
Microsoft Compression Client Pack 1.0 for Windows XP (HKLM\...\MSCompPackV1) (Version: 1 - Microsoft Corporation)
Microsoft User-Mode Driver Framework Feature Pack 1.0 (HKLM\...\Wudf01000) (Version:  - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 6.0 Parser (HKLM\...\{A43BF6A5-D5F0-4AAA-BF41-65995063EC44}) (Version: 6.10.1129.0 - Microsoft Corporation)
ocr (Version: 6.2.3.50 - Eastman Kodak Company) Hidden
PreReq (Version: 6.2.4.0 - Eastman Kodak Company) Hidden
PrintProjects (HKLM\...\PrintProjects) (Version: 1.0.0.9282 - RocketLife Inc.)
Red Baron II (HKLM\...\Red Baron II) (Version:  - )
Roxio Activation Module (Version: 1.0 - Roxio) Hidden
Roxio BackOnTrack (HKLM\...\{5A06423A-210C-49FB-950E-CB0EB8C5CEC7}) (Version: 1.1.0 - Roxio)
Roxio Central Audio (HKLM\...\{73A4F29F-31AC-4EBD-AA1B-0CC5F18C8F83}) (Version: 3.6.0 - Roxio)
Roxio Central Copy (HKLM\...\{B6A26DE5-F2B5-4D58-9570-4FC760E00FCD}) (Version: 3.6.0 - Roxio)
Roxio Central Core (HKLM\...\{ED439A64-F018-4DD4-8BA5-328D85AB09AB}) (Version: 3.6.0 - Roxio)
Roxio Central Data (HKLM\...\{08E81ABD-79F7-49C2-881F-FD6CB0975693}) (Version: 3.6.0 - Roxio)
Roxio Central Tools (HKLM\...\{1F54DAFA-9261-4A62-B59D-6C9F26B48FE4}) (Version: 3.6.0 - Roxio)
Roxio CinePlayer (HKLM\...\{1B683082-8791-4D00-8ADE-6C8986FCCC68}) (Version: 3.9 - Roxio)
Roxio CinePlayer Decoder Pack (HKLM\...\{8D337F77-BE7F-41A2-A7CB-D5A63FD7049B}) (Version: 4.3.0 - Roxio)
Roxio Disc Gallery (HKLM\...\{3E67A8DA-FE7B-4160-8465-F5571EA18753}) (Version: 3.1 - Roxio)
Roxio Easy Media Creator 10 Suite (HKLM\...\{BF83EFE2-C9F0-40D4-841C-2066668C1D7A}) (Version: 1.0.044 - Roxio)
Roxio File Backup (HKLM\...\{60B2315F-680F-4EB3-B8DD-CCDC86A7CCAB}) (Version: 1.1.0 - Roxio)
Roxio MediaShare (HKLM\...\{9A9A1828-31D1-4590-A99F-022B7237AFAE}) (Version: 1.0.0 - Roxio)
Roxio Update Manager (HKLM\...\{30465B6C-B53F-49A1-9EBA-A3F187AD502E}) (Version: 6.0.0 - Roxio)
Sierra Utilities (HKLM\...\Sierra Utilities) (Version:  - )
SmartSound Quicktracks Plugin (HKLM\...\InstallShield_{4A7FDA4D-F4D7-4A49-934A-066D59A43C7E}) (Version: 3.0.8.0 - SmartSound Software Inc)
SmartSound Quicktracks Plugin (Version: 3.0.8.0 - SmartSound Software Inc) Hidden
SoundMAX (HKLM\...\{F0A37341-D692-11D4-A984-009027EC0A9C}) (Version: 5.12.01.5246 - Analog Devices)
Spybot - Search & Destroy (HKLM\...\{B4092C6D-E886-4CB2-BA68-FE5A88D31DE6}_is1) (Version: 1.6.2 - Safer Networking Limited)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 5.7.1026 - SUPERAntiSpyware.com)
upapp (HKLM\...\{4EF69D40-4DC9-485E-95D3-B1C22F218FC8}) (Version: 0.20.0000 - Hewlett-Packard)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (HKLM\...\{CE2CDD62-0124-36CA-84D3-9F4DCF5C5BD9}.KB963707) (Version: 1 - Microsoft Corporation)
Update for Windows Internet Explorer 8 (KB976662) (HKLM\...\KB976662-IE8) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2141007) (HKLM\...\KB2141007) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2345886) (HKLM\...\KB2345886) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2541763) (HKLM\...\KB2541763) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2607712) (HKLM\...\KB2607712) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2616676) (HKLM\...\KB2616676) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2641690) (HKLM\...\KB2641690) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2661254-v2) (HKLM\...\KB2661254-v2) (Version: 2 - Microsoft Corporation)
Update for Windows XP (KB2736233) (HKLM\...\KB2736233) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2749655) (HKLM\...\KB2749655) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2863058) (HKLM\...\KB2863058) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2904266) (HKLM\...\KB2904266) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB2934207) (HKLM\...\KB2934207) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB951978) (HKLM\...\KB951978) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB955759) (HKLM\...\KB955759) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB967715) (HKLM\...\KB967715) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB968389) (HKLM\...\KB968389) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971029) (HKLM\...\KB971029) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB971737) (HKLM\...\KB971737) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973687) (HKLM\...\KB973687) (Version: 1 - Microsoft Corporation)
Update for Windows XP (KB973815) (HKLM\...\KB973815) (Version: 1 - Microsoft Corporation)
Visual C++ 2008 x86 Runtime - (v9.0.30729) (Version: 9.0.30729 - Microsoft Corporation) Hidden
Visual C++ 2008 x86 Runtime - v9.0.30729.01 (HKLM\...\{F333A33D-125C-32A2-8DCE-5C5D14231E27}.vc_x86runtime_30729_01) (Version: 9.0.30729.01 - Microsoft Corporation)
Visual Studio 2012 x86 Redistributables (HKLM\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
WebFldrs XP (Version: 9.50.7523 - Microsoft Corporation) Hidden
Windows Genuine Advantage Notifications (KB905474) (HKLM\...\WgaNotify) (Version: 1.9.0040.0 - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\KB892130) (Version:  - Microsoft Corporation)
Windows Genuine Advantage Validation Tool (KB892130) (HKLM\...\WGA) (Version: 1.7.0069.2 - Microsoft Corporation)
Windows Internet Explorer 8 (HKLM\...\ie8) (Version: 20090308.140743 - Microsoft Corporation)
Windows Media Format 11 runtime (HKLM\...\Windows Media Format Runtime) (Version:  - )
Windows Media Format 11 runtime (Version:  - Microsoft Corporation) Hidden
Windows Media Player 11 (HKLM\...\Windows Media Player) (Version:  - )
Windows Media Player 11 (Version:  - Microsoft Corporation) Hidden
Windows XP Service Pack 3 (HKLM\...\Windows XP Service Pack) (Version: 20080414.031525 - Microsoft Corporation)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 30%
Total physical RAM: 2038.98 MB
Available physical RAM: 1406.93 MB
Total Pagefile: 2645.29 MB
Available Pagefile: 2219.28 MB
Total Virtual: 2047.88 MB
Available Virtual: 1978.86 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.52 GB) (Free:36.89 GB) NTFS
3 Drive d: (RedBaronII) (CDROM) (Total:0.5 GB) (Free:0 GB) CDFS
5 Drive f: () (Removable) (Total:14.92 GB) (Free:14.67 GB) FAT32

========================= Users: ========================================

User accounts for \\BCS-CF5C12E39D8

Administrator            ASPNET                   don                      
Guest                    HelpAssistant            SUPPORT_388945a0         


**** End of log ****


Also last night he told me he would out of town for 2 wks.he has  ccleaner and malewarebytes on pc.thanks for the time.



#11 jhayz

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Posted 17 August 2014 - 07:19 AM

Ok, just do post back of any changes next time and include the Mbam logs also. I would remove Spybot completely and replace it with free spywareblaster.


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#12 2stumpy

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Posted 28 August 2014 - 09:51 AM

jhayz,this what i've done deleted spybot.re-ran adware ran maleware and eset. both eset and maleware came back clean.the adware and mbam logs to follow.# AdwCleaner v3.308 - Report created 27/08/2014 at 16:43:39
# Updated 20/08/2014 by Xplode
# Operating System : Microsoft Windows XP Service Pack 3 (32 bits)
# Username : don - BCS-CF5C12E39D8
# Running from : C:\Documents and Settings\don\My Documents\Downloads\adwcleaner_3.308.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****


***** [ Scheduled Tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****


***** [ Browsers ] *****

-\\ Internet Explorer v8.0.6001.18702


-\\ Google Chrome v36.0.1985.143

[ File : C:\Documents and Settings\don\Local Settings\Application Data\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : gjkpcnacdgdlpfejlgflolpaigoicibh

*************************

AdwCleaner[R7].txt - [785 octets] - [27/08/2014 16:43:39]

########## EOF - C:\AdwCleaner\AdwCleaner[R7].txt - [844 octets] ##########


Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/27/2014
Scan Time: 4:52:04 PM
Logfile: mbam lo.txt
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.27.07
Rootkit Database: v2014.08.21.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows XP Service Pack 3
CPU: x86
File System: NTFS
User: don

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 273943
Time Elapsed: 57 min, 53 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Warn
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)


(end)



#13 jhayz

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Posted 29 August 2014 - 08:21 PM

What browser and connection (wired or wireless) is he using? The logs looks clean so it is either on the browser, server on web, protection software or DNS problem. Can he try using a different DNS address such as google or... 8.8.8.8/8.8.4.4?


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#14 2stumpy

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Posted 30 August 2014 - 09:00 AM

the browser is chrome and it's a wired connection.within chrome i set his home page to www.google.will try the dns address change possibly monday or tuesday.again thanks for the time.



#15 2stumpy

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Posted 07 September 2014 - 07:48 AM

I tried the dns switch. pc seems faster,pages open faster.owner of pc called comcast who said there was no problem with their end.
Ran speedtest again.the ping was 11ms  d/l 30   u/l 6 with 3 tabs opened.The slow connection message was still there.he may have to  "live with it".






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