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Helop with BSOD SYSTEM_SERVICE_EXCEPTION ks.sys


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#1 SweetTzvi

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Posted 12 August 2014 - 01:01 PM

Hey guys (don't mind the typo title, I can't edit if for some reason...),

 

Running Windows 8.1, i7-3770, 16Gb RAM and I've attached the dmp file - please only respond if you are familiar with how to read dump files and can help identify the problem.

 

Thanks in advance for your help!

Attached Files


Edited by SweetTzvi, 12 August 2014 - 01:04 PM.


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#2 blueelvis

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Posted 12 August 2014 - 01:44 PM

Hi SweetZvi & Welcome to the forums ^_^,
 
I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-
**************************Tue Aug 12 22:01:10.150 2014 (UTC + 5:30)**************************
Probably caused by : ks.sys ( ks!KspClose+f0 )
 
BugCheck 3B, {c0000005, fffff801b3068590, ffffd00028c2dd20, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x3B_ks!KspClose
 
MaxSpeed:     3400
 
CurrentSpeed: 3410
 
  BIOS Version                  2104
 
  BIOS Release Date             08/13/2013
 
  Manufacturer                  System manufacturer
 
  Product Name                  System Product Name
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 
Below is a list of 3rd party drivers present on your system :-

**************************Tue Aug 12 22:01:10.150 2014 (UTC + 5:30)**************************
tap0901t.sys                Wed Sep 16 11:32:43 2009 (4AB07F83)
vrtaucbl.sys                Mon Feb 15 22:37:10 2010 (4B797F3E)
AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
dgmbx2.sys                  Sat Feb 12 04:32:20 2011 (4D55BFFC)
dgmbx2fu.sys                Sat Feb 12 04:32:48 2011 (4D55C018)
AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
lvbflt64.sys                Tue Oct 23 07:40:38 2012 (5085FC9E)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
iLokDrvr.sys                Thu Nov  8 00:30:02 2012 (509AAFB2)

athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
Tpkd.sys                    Fri Apr 12 02:34:30 2013 (5167255E)
point64.sys                 Fri Apr 12 17:45:29 2013 (5167FAE1)
dtsoftbus01.sys             Thu Jun 20 12:52:51 2013 (51C2ADCB)
TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
diginet.sys                 Wed Aug  7 11:16:48 2013 (5201DF48)
asmtxhci.sys                Sat Aug 17 00:58:42 2013 (520E7D6A)
asmthub3.sys                Sat Aug 17 00:58:54 2013 (520E7D76)
RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
e1c64x64.sys                Wed Aug 21 15:39:36 2013 (521491E0)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
atikmpag.sys                Wed Apr 23 13:40:03 2014 (5357755B)
atikmdag.sys                Wed Apr 23 14:36:07 2014 (5357827F)
avgrkx64.sys                Tue Jun 17 19:36:04 2014 (53A04B4C)
avgmfx64.sys                Tue Jun 17 19:36:17 2014 (53A04B59)
avgidsdrivera.sys           Tue Jun 17 19:36:18 2014 (53A04B5A)
avgidsha.sys                Tue Jun 17 19:36:20 2014 (53A04B5C)
avgloga.sys                 Tue Jun 17 19:36:42 2014 (53A04B72)
avgldx64.sys                Tue Jun 17 19:51:28 2014 (53A04EE8)
avgdiska.sys                Mon Jun 30 16:12:59 2014 (53B13F33)
avgwfpa.sys                 Mon Jun 30 16:13:11 2014 (53B13F3F)

http://www.carrona.org/drivers/driver.php?id=tap0901t.sys
http://www.carrona.org/drivers/driver.php?id=vrtaucbl.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=dgmbx2.sys
http://www.carrona.org/drivers/driver.php?id=dgmbx2fu.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=iLokDrvr.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=Tpkd.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=diginet.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
 
We can see from the analysis that the "ks.sys" file is blamed which is the Windows Component and hence chance of it being at fault is extremely less which means that something else caused it to crash. KS.sys is the Kernel CSA Library which handles the Streaming in other words related to the Audio/Video things ;)
Please follow the below steps one step at a time and then checking for BSOD's :-

  • Please remove Ventrillo till the time we are troubleshooting as it's driver (vrtaucbl.sys) is very old to work with Windows 8.1.
  • Please remove any software related to "AVID" especially the Audio Tools as the drivers related to it are also old to work with the Windows 8.1.
  • Please remove Daemon Tools as it is known to cause problems with some systems.
  • Please remove any ASUS Bloatware present on the system as well.
  • Please update the drivers Highlighted in BLACK.
Let me know how it goes ^_^. In case the BSOD's still don't stop then please run this **TOOL** and click on GRAB ALL and then upload the resulting ZIP file using services such as Mediafire, OneDrive or Dropbox.

Edited by blueelvis, 12 August 2014 - 01:46 PM.

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#3 SweetTzvi

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Posted 12 August 2014 - 01:49 PM

Hi SweetZvi & Welcome to the forums ^_^,
 
I have analyzed your dump files and below has been provided an analysis of the same for informative purposes :-

**************************Tue Aug 12 22:01:10.150 2014 (UTC + 5:30)**************************
Probably caused by : ks.sys ( ks!KspClose+f0 )
 
BugCheck 3B, {c0000005, fffff801b3068590, ffffd00028c2dd20, 0}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000003B]SYSTEM_SERVICE_EXCEPTION (3b)[/url]
 
BUGCHECK_STR:  0x3B
 
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
 
PROCESS_NAME:  svchost.exe
 
FAILURE_BUCKET_ID:  0x3B_ks!KspClose
 
MaxSpeed:     3400
 
CurrentSpeed: 3410
 
  BIOS Version                  2104
 
  BIOS Release Date             08/13/2013
 
  Manufacturer                  System manufacturer
 
  Product Name                  System Product Name
 
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
 
Below is a list of 3rd party drivers present on your system :-

**************************Tue Aug 12 22:01:10.150 2014 (UTC + 5:30)**************************
tap0901t.sys                Wed Sep 16 11:32:43 2009 (4AB07F83)
vrtaucbl.sys                Mon Feb 15 22:37:10 2010 (4B797F3E)
AsUpIO.sys                  Tue Aug  3 08:17:59 2010 (4C57835F)
dgmbx2.sys                  Sat Feb 12 04:32:20 2011 (4D55BFFC)
dgmbx2fu.sys                Sat Feb 12 04:32:48 2011 (4D55C018)
AsIO.sys                    Wed Aug 22 15:24:47 2012 (5034AC67)
lvbflt64.sys                Tue Oct 23 07:40:38 2012 (5085FC9E)
lvrs64.sys                  Tue Oct 23 07:41:24 2012 (5085FCCC)
lvuvc64.sys                 Tue Oct 23 07:42:08 2012 (5085FCF8)
iLokDrvr.sys                Thu Nov  8 00:30:02 2012 (509AAFB2)

athw8x.sys                  Thu Jan 17 14:45:39 2013 (50F7C13B)
Tpkd.sys                    Fri Apr 12 02:34:30 2013 (5167255E)
point64.sys                 Fri Apr 12 17:45:29 2013 (5167FAE1)
dtsoftbus01.sys             Thu Jun 20 12:52:51 2013 (51C2ADCB)
TeeDriverx64.sys            Wed Jul  3 00:08:08 2013 (51D31E10)
dump_iaStorA.sys            Fri Aug  2 07:09:52 2013 (51FB0DE8)
iaStorA.sys                 Fri Aug  2 07:09:52 2013 (51FB0DE8)
diginet.sys                 Wed Aug  7 11:16:48 2013 (5201DF48)
asmtxhci.sys                Sat Aug 17 00:58:42 2013 (520E7D6A)
asmthub3.sys                Sat Aug 17 00:58:54 2013 (520E7D76)
RTKVHD64.sys                Wed Aug 21 10:18:22 2013 (52144696)
e1c64x64.sys                Wed Aug 21 15:39:36 2013 (521491E0)
intelppm.sys                Thu Aug 22 14:16:35 2013 (5215CFEB)
AMDACPKSL.SYS               Wed Mar 12 05:19:44 2014 (531FA118)
AtihdWB6.sys                Wed Mar 12 05:20:02 2014 (531FA12A)
atikmpag.sys                Wed Apr 23 13:40:03 2014 (5357755B)
atikmdag.sys                Wed Apr 23 14:36:07 2014 (5357827F)
avgrkx64.sys                Tue Jun 17 19:36:04 2014 (53A04B4C)
avgmfx64.sys                Tue Jun 17 19:36:17 2014 (53A04B59)
avgidsdrivera.sys           Tue Jun 17 19:36:18 2014 (53A04B5A)
avgidsha.sys                Tue Jun 17 19:36:20 2014 (53A04B5C)
avgloga.sys                 Tue Jun 17 19:36:42 2014 (53A04B72)
avgldx64.sys                Tue Jun 17 19:51:28 2014 (53A04EE8)
avgdiska.sys                Mon Jun 30 16:12:59 2014 (53B13F33)
avgwfpa.sys                 Mon Jun 30 16:13:11 2014 (53B13F3F)

http://www.carrona.org/drivers/driver.php?id=tap0901t.sys
http://www.carrona.org/drivers/driver.php?id=vrtaucbl.sys
http://www.carrona.org/drivers/driver.php?id=AsUpIO.sys
http://www.carrona.org/drivers/driver.php?id=dgmbx2.sys
http://www.carrona.org/drivers/driver.php?id=dgmbx2fu.sys
http://www.carrona.org/drivers/driver.php?id=AsIO.sys
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=iLokDrvr.sys
http://www.carrona.org/drivers/driver.php?id=athw8x.sys
http://www.carrona.org/drivers/driver.php?id=Tpkd.sys
http://www.carrona.org/drivers/driver.php?id=point64.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=diginet.sys
http://www.carrona.org/drivers/driver.php?id=asmtxhci.sys
http://www.carrona.org/drivers/driver.php?id=asmthub3.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=e1c64x64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=AMDACPKSL.SYS
http://www.carrona.org/drivers/driver.php?id=AtihdWB6.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys
http://www.carrona.org/drivers/driver.php?id=avgrkx64.sys
http://www.carrona.org/drivers/driver.php?id=avgmfx64.sys
http://www.carrona.org/drivers/driver.php?id=avgidsdrivera.sys
http://www.carrona.org/drivers/driver.php?id=avgidsha.sys
http://www.carrona.org/drivers/driver.php?id=avgloga.sys
http://www.carrona.org/drivers/driver.php?id=avgldx64.sys
http://www.carrona.org/drivers/driver.php?id=avgdiska.sys
http://www.carrona.org/drivers/driver.php?id=avgwfpa.sys
 
We can see from the analysis that the "ks.sys" file is blamed which is the Windows Component and hence chance of it being at fault is extremely less which means that something else caused it to crash. KS.sys is the Kernel CSA Library which handles the Streaming in other words related to the Audio/Video things ;)
Please follow the below steps one step at a time and then checking for BSOD's :-
  •  
  • Please remove Ventrillo till the time we are troubleshooting as it's driver (vrtaucbl.sys) is very old to work with Windows 8.1.
  • Please remove any software related to "AVID" especially the Audio Tools as the drivers related to it are also old to work with the Windows 8.1.
  • Please remove Daemon Tools as it is known to cause problems with some systems.
  • Please remove any ASUS Bloatware present on the system as well.
  • Please update the drivers Highlighted in BLACK.
Let me know how it goes ^_^. In case the BSOD's still don't stop then please run this **TOOL** and click on GRAB ALL and then upload the resulting ZIP file using services such as Mediafire, OneDrive or Dropbox.

 

 

I can't seem to find Ventrillo on my Add/Remove programs list, so how would I uninstall that driver?

 

As for AVID, I cannot uninstall the drivers since I need them for work, and I'm currently running Avid Pro Tools 11 which is designed for Windows 8 and 64bit systems.

 

As far as ASUS bloatware, I'm unaware of any as I installed the parts myself since it's a custom built PC.

 

Edit: could the problem have anything to do with my video cards?  I have dual AMD HD 79** series working in Crossfire...although I have the latest driver for them from AMD.


Edited by SweetTzvi, 12 August 2014 - 01:51 PM.


#4 blueelvis

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Posted 12 August 2014 - 01:53 PM

Just rename the Ventrillo Driver if it is not visible in the Add/Remove Programs list.

 

I remember a case where the Pro Tools were causing the BSOD issues over another forums. We just need to make sure if it is the cause or not. AsUpIO.sys is a part of ASUS Bloatware. Check the link to find more info.


Member of the Bleeping Computer A.I.I. early response team!


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Did you read this? http://omgdebugging.com/5-tips-for-getting-the-best-bang-for-the-buck-at-fast-food-joints/




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