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Help Please


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8 replies to this topic

#1 mike55

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Posted 03 June 2006 - 06:10 AM

I have Windows Xp and have encountered all sorts of problems. First my browser page was hi-jacked, then I got rid of all sorts of spyware using a variety of recommneded programs. However, my firewall stopped working, i couldnt install another (I tried 3) and now my computer wont boot up. It says "application has failed to start because ole32.dll was not found. Re-installing the application may fix this problem". Can anyone help? Thanks in advance

PS If this is posted in the wrong section, please let me know?

Edited by mike55, 03 June 2006 - 06:47 AM.


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#2 quietman7

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Posted 03 June 2006 - 07:21 AM

ole32.dll is a legit Microsoft file which contains core OLE functions. It is required by windows and is used when performing OLE (Object Linking and Embedding) operations.

After getting this message, was there an OK button to press and did you get any further messages such as:
services.exe - Unable to Locate Component
This application has failed to start because ole32.dll was not found.
Re-installing the application may fix this problem.

Followed by lsasas.exe - Unable to Locate Component, etc

Can you boot into "SAFE MODE"?

What programs/tools did you use to remove your malware infection?

Edited by quietman7, 03 June 2006 - 07:22 AM.

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#3 mike55

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Posted 03 June 2006 - 07:41 AM

Hi Quiet Man, yes it does give all those messages and no I cant boot into Safe Mode, I get the same messages. I had used Spybot, AdAware, CC Cleaner, Ewido to clean adware/malware. However, I could not get Zone Alarm to work, uninstall it, but sygate or outpost would not install. This mornng, Ewido kept wanting to clean the same virus/malware (Haxdoor), then windows said it recognised changes to it's files, then the system crashed with the above ole32.dll messages. Thanks
PS Am now on laptop

Edited by mike55, 03 June 2006 - 07:42 AM.


#4 quietman7

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Posted 03 June 2006 - 08:00 AM

It sounds like you were able to boot up this morning and run Ewido but it crashed. Is this correct? Or were you not longer able to boot up after running Ewido?

You may have to boot from your Windows XP CD and do a repair on your OS.
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#5 mike55

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Posted 03 June 2006 - 08:23 AM

My PC came with XP already loaded, so I have no disk to do a recovery. Is it possible to get one using my laptop. The machine crashed randomly and not connected to running Ewido, I just wasnt sure if it was connected to having no active firewall, when all these problems occured. Thanks

#6 mike55

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Posted 03 June 2006 - 03:28 PM

PS If this is posted in the wrong section, please let me know?


Am I in the wrong section???

#7 quietman7

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Posted 04 June 2006 - 05:49 AM

Who is the manufacturer of your computer? Although they don't (by Microsoft policy) ship the OEM XP CD, most provide a factory restore disk which will restore your system to its original state the first day you turned it on. You will loose data and have to reinstall all your programs since then. Other vendors will sell you an XP CD at a reduced costs so you may want to contact yours and inquire about this possibility. You could borrow a XP CD disk from a friend or family member with the same OS as yours and try that.

If data is a primary concern, then you can make your existing drive a slave drive by connecting it to the master drive of another working PC. I'm not a hardware expert but I know this can be done. If this is an option you may be considering, then post a new topic in the General Windows XP Home and Professional forum where those with more knowledge in hardware matters can assist you.

Edited by quietman7, 04 June 2006 - 06:25 AM.

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#8 mike55

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Posted 04 June 2006 - 06:22 AM

Thanks, will do that

#9 quietman7

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Posted 04 June 2006 - 06:25 AM

Your welcome.

After you get this sorted out please be sure you read "Simple and easy ways to keep your computer safe.
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