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Trouble With Yahoo Mail In Win Xp


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#1 Andrew

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Posted 03 June 2006 - 05:27 AM

A friend of mine asked me to take a look at his computer because it was really slowing down. I agreed thinking that all that was amiss was some malware or simply things getting cluttered from lack of maintenance.

Little did I know what was in store.

Not only was the computer slower than frozen mollasses, but he mentioned that he hadn't been able to respond to e-mails for about a month now due to a problem using Yahoo's webmail. But I'll get to that in a minute.

It turns out that he has never, ever, run Windows update. He's still running XP without any service packs or security updates. It's the same version that came out of the box several years ago.

So, I installed SP2 and am began downloading/installing updates going back to the middle ages. We're letting it go all night. Tommorrow I'm going to install and run antiviral and antispware programs, removing any malware found.

The issue with Yahoo: he can read his mail but if he tries to send mail, the form field wherein he would tyoe his message is inaccessible (won't focus on it).

Could this problem be resolved after I finish updating, scanning and cleaning? Are there any suggestions?

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#2 Enthusiast

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Posted 03 June 2006 - 08:32 AM

Sp2 shouldn't be installed until no malware exists on the computer. Malware presence can cause all kinds of problems with SP2 functionality.

In any case, you are right to start attempting to remove the malware that resides in the computer.

Here are some anti-malware tools to have in the toolkit:

Freeware AntiSpyware and Security Programs

Software firewalls with freeware versions
(Run only one and disable the ineffective Windows XP firewall)

ZoneAlarm (freeware) V. 6.1.744:
http://www.download.com/ZoneAlarm/3000-10435_4-10039884.html
(you can have only one software firewall running. More than one will conflict)

Antivirus programs - freeware
(you can only use one resident anti-virus program on your computer. More than one will conflict)

AVG:
http://www.grisoft.com/doc/289/lng/us/tpl/tpl01

Avast Anti-virus freeware
http://www.komando.com/bestshareware.asp

Anti-malware freeware
(You can run as many of these as you wish. Generally there is no conflict between these and you should always run several since each may find malware that the others may not find)

Ad-Aware SE Personal - freeware
http://www.lavasoft.com/
Click on Adaware SE Personal in “Products” on the left side of the page
Or it may be easier to find it here:
http://fileforum.betanews.com/detail/Adawa...nal/965718306/1


Spybot S&D: http://www.safer-networking.org/en/index.html
Be sure to enable “Teatimer” which gives you realtime protection against malware invasion. (absolutely necessary)

Microsoft Windows Defender
http://www.microsoft.com/athome/security/s...re/default.mspx
This also provides realtime protection. (absolutely necessary)

SpywareBlaster: http://www.javacoolsoftware.com/spywareblaster.html

Microsoft Malicious Software Removal Tool (Win XP and Win 2000):
http://www.microsoft.com/security/malwareremove/default.mspx

A˛ - Free from http://www.majorgeeks.com/download4281.html . Run it, click Search for Updates, then click Scan.


CWShredder
CW Shredder removes some variants of spyware known as the Coolwebsearch Trojan. The Trojan takes advantage of a flaw in a key component of Windows -- Microsoft's version of the Java Virtual Machine -- to install itself via popups often found on porn and illegal software (a.k.a. "warez") sites. Run CWShredder after installing, and have it look for updates. Then click the "Fix" button, and the program will both scan and fix any problems it finds. If your system does not have this kind of spyware, it will give you the good news.
Freeware
http://www.intermute.com/spysubtract/cwshr...r_download.html


Ccleaner
http://www.ccleaner.com/

Web based online Antivirus and anti-malware scans: (these can be run regardless of whatever else you are using. You must use Internet Explorer to run these as they require ActiveX to function.)
Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest
and
File scanner and virus scanner
http://www.kaspersky.com/scanforvirus


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm
http://www.pandasoftware.com/products/activescan.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Avast Online scan
http://onlinescan.avast.com/

F Secure online scan
http://support.f-secure.com/ols/start.html

More AV scans:
http://security.symantec.com

http://housecall.trendmicro.com

http://www.coledata.com/virusalert.htm

http://www.cybertechhelp.com/html/misc/av.php

http://www.pandasoftware.es/activescan/activescan-com.asp
http://www.ravantivirus.com/scan/

http://www.bitdefender.com/


Trojan scans –
Sygate Trojanscan
http://scan.sygatetech.com/pretrojanscan.html


Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

#3 ThorXP

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Posted 03 June 2006 - 08:43 AM

I think as clogged up as this computer is that you should save yourself a whole lot of work and troubleshooting, cleaning and time just save all of the important data to a media like CD-R or DVD and then just re-install Windows from scratch. I have had several computers like this and the first one took me over 24 hours of work to get running decent, the only problem with that is my friend never paid me for it because it took so long he figured it was not worth paying for. His problem.

If you decide to do this here is an article for doing this if you need, please print for reference

How to Perform a Windows XP Repair Install = http://www.michaelstevenstech.com/XPrepairinstall.htm




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