Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows\system32\config folder is missing from HDD


  • Please log in to reply
8 replies to this topic

#1 Uselesslight

Uselesslight

  • Members
  • 146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Armstrong, BC
  • Local time:02:58 AM

Posted 11 August 2014 - 04:48 PM

I have a customer who brought in a PC because of BootMGR errors, I tried to run bootrec /rebuildBCD and /fixboot, both to no avail..  We decided the best way to fix the problem is to reinstall Windows, however his CoA has been worn out and there are no visible numbers on it.  So I took the HDD out of the laptop and went to point Produkey to the folder where the registry hives were located when I discovered the C:\Windows\System32\Config folder is missing..  The actual "CONFIG" folder is missing, not the registry hives, but the entire folder they should be contained in is gone... In an attempt to save the customer a buttload of extra money, can anyone provide any possible insight as to how I can retrieve the product keys or what would have happened to the config folder? 

 

All of the google searches I've conducted only yield results for if the SYSTEM reg hive is missing/corrupted, but that is not the case because again, it's the "CONFIG" folder itself that is missing...  *Facepalm*



BC AdBot (Login to Remove)

 


#2 Pocket Pocket

Pocket Pocket

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Poland
  • Local time:10:58 AM

Posted 11 August 2014 - 05:25 PM

Hi, have you tried checking Shadow Copies?

 

 

Right Click on System32 folder >> Choose Properties >> Previous Versions tab.


Edited by Pocket Pocket, 11 August 2014 - 05:25 PM.


#3 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,234 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:07:58 PM

Posted 11 August 2014 - 05:28 PM

I'm guessing the installation won't boot... ?



#4 Uselesslight

Uselesslight
  • Topic Starter

  • Members
  • 146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Armstrong, BC
  • Local time:02:58 AM

Posted 11 August 2014 - 06:06 PM

Yeah, it won't boot.  The previous versions tab is not present, I would imagine system restore/shadow volume is disabled on the laptop in question.



#5 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,234 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:07:58 PM

Posted 11 August 2014 - 06:48 PM

Sorry to ask a dumb questions,

 

Are you browsing with a non MS OS? Did you check the recycle locations?



#6 Pocket Pocket

Pocket Pocket

  • Members
  • 51 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Poland
  • Local time:10:58 AM

Posted 11 August 2014 - 06:49 PM

Or connecting the HDD to another computer caused deletion of the copies.

 

 

I have another idea, have you tried checking in the BIOS/UEFI? A lot of laptops display the product key there.



#7 Uselesslight

Uselesslight
  • Topic Starter

  • Members
  • 146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Armstrong, BC
  • Local time:02:58 AM

Posted 12 August 2014 - 05:20 PM

I have solved the problem, the BIOS had windows 8 keys in it, not Windows 7. The customer had recovery disks that were made when he purchased the laptop from another outlet that he found and brought them in. I recorded his product key for future use, thanks for the ideas guys!

#8 TsVk!

TsVk!

    penguin farmer


  • Members
  • 6,234 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:The Antipodes
  • Local time:07:58 PM

Posted 12 August 2014 - 05:23 PM

Book the customer in at the local tattoo parlour, the key will never get lost again.... :lmao:



#9 Uselesslight

Uselesslight
  • Topic Starter

  • Members
  • 146 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Armstrong, BC
  • Local time:02:58 AM

Posted 12 August 2014 - 07:08 PM

HAHAHAHAHA




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users