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ZEROACCESS rootkit symptoms found via RKill

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2 replies to this topic

#1 vholsclaw


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Posted 11 August 2014 - 02:07 PM

Symptoms on computer:


1. started with Adobe Reader trying to open all exe files 

2. ran Malwarebytes Chameleon

3. removed all Adobe products

RESOLVED: can now open exe files regularly


BUT, RKill tells me the following:

Program started at: 08/11/2014 11:23:36 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
Checking for Windows services to stop:
 * No malware services found to stop.
Checking for processes to terminate:
 * No malware processes found to kill.
Checking Registry for malware related settings:
 * No issues found in the Registry.
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
Performing miscellaneous checks:
 * SMTMP folder detected. Please see this link for more information: http://www.bleepingcomputer.com/forums/topic405109.html
 * ALERT: ZEROACCESS rootkit symptoms found!
     * C:\Users\Koko FitClub\AppData\Local\Google\Desktop\Install\{ca9c78ba-8955-5f3d-2240-222e9df81e8e}\ [ZA Dir]
     * C:\Users\Koko FitClub\AppData\Local\Google\Desktop\Install\{ca9c78ba-8955-5f3d-2240-222e9df81e8e}\❤≸⋙\ [ZA Dir]
     * C:\Users\Koko FitClub\AppData\Local\Google\Desktop\Install\{ca9c78ba-8955-5f3d-2240-222e9df81e8e}\❤≸⋙\Ⱒ☠⍨\ [ZA Dir]
     * C:\Users\Koko FitClub\AppData\Local\Google\Desktop\Install\{ca9c78ba-8955-5f3d-2240-222e9df81e8e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\ [ZA Dir]
     * C:\Users\Koko FitClub\AppData\Local\Google\Desktop\Install\{ca9c78ba-8955-5f3d-2240-222e9df81e8e}\❤≸⋙\Ⱒ☠⍨\ﯹ๛\{ca9c78ba-8955-5f3d-2240-222e9df81e8e}\ [ZA Dir]
Checking Windows Service Integrity: 
 * Windows Firewall Authorization Driver (mpsdrv) is not Running.
   Startup Type set to: Manual
 * BFE [Missing Service]
 * BITS [Missing Service]
 * iphlpsvc [Missing Service]
 * MpsSvc [Missing Service]
 * WinDefend [Missing Service]
 * wscsvc [Missing Service]
 * wuauserv [Missing Service]
 * SharedAccess [Missing ImagePath]
Searching for Missing Digital Signatures: 
 * No issues found.
Checking HOSTS File: 
 * No issues found.
Program finished at: 08/11/2014 11:26:14 AM
Execution time: 0 hours(s), 2 minute(s), and 37 seconds(s)
How do I remove zeroaccess rootkit?
Thank you! 

Attached Files

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#2 CatByte


    bleepin' tiger

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Posted 14 August 2014 - 10:25 PM

Please do the following:

Please download the appropriate version of Farbar Recovery Scan Tool (FRST.exe) from here:
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/ (for 32bit systems)
http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/ (for 64bit systems)
save it to your desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please download Malwarebytes Anti-Rootkit (MBAR) from here and save it to your desktop.
(Direct link to the file: http://downloads.malwarebytes.org/file/mbar)
  • Be sure to print out and follow the instructions provided on that same page.
  • Caution: This is a beta version so please be sure to read the disclaimer and back up any important data before using.
  • Doubleclick on the MBAR file you downloaded and approve the UAC prompt in Vista and newer operating systems.
  • Click OK on the next screen, to allow the package to extract the contents of the file to its own folder, mbar.
  • mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
  • After reading the Introduction, click 'Next' if you agree.
  • On the Update Database screen, click on the 'Update' button.
  • Once you see 'Success: Database was successfully updated' click on 'Next'.
  • Click the 'Scan' button.
With some infections, you may see two messages boxes.
  • 'Could not load protection driver'. Click 'OK'.
  • 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
If malware is found, do NOT press the Cleanup button when the scan completes. Click EXIT.
Then, please send the following logs as attachments to your reply.
These logs are located in the mbar folder on your desktop where the tool extracted itself to.

mbar-log-2013-xx-xx(xx-xx-xx).txt (where xx-xx(xx-xx-xx) is the date and time of the scan)

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015

#3 CatByte


    bleepin' tiger

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Posted 24 August 2014 - 10:24 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015

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