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Computer is slow for absolutely no reason


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#1 violentVoice

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Posted 11 August 2014 - 11:55 AM

Hello, my computer is slow for no reason. I am running on Windows 8.1 with a Packard Bell Computer.
System Specs:
Packard Bell
Windows 8.1 Operating system
AMD A4-5000 APU processor with 1.50 GHz
6GB RAM
( Please thouroughly read everything I am about to say )
I am at the end of my rope here as to why my computer is running ridiculously slow. I have used Norton Internet Security to eradicate every piece of malware, tracking cookie, trojan, virus, etc.
I have looked through my registry and manually deleted any and all useless keys left by deleted programs and every single harmful registry key from there and still no improvement. I have used the Disk Defragmenter many times but my PC doesn't get fragmented much at all. I hae used the Disk Cleanup to free all the space I can and my computer is really clean and uncluttered. It can't be the internet connection I have since this slowness does not affect anyone else in my house, just me. I have used the Norton Power Eraser and it detects some registry issues too but fails to remove them, however, checking manually, I cannot find and remove them myself. I have even tried multiple other programs such as Malwarebytes and CCleaner

So to recap:
Perfectly clean registry, devoid of harmful keys or useless software keys
No trace of any piece of malware/trojan/tracking cookie/virus, etc.
Fully optimized using Disk cleanup AND Defrag
No internet troubles for anyone else, just me so it must be my computer.
Also, my computer does not have very many programs or files on it at all.

Norton Power Eraser keeps failing

Malwarebytes and CCleaner prove ineffective

So, my question is this:
Taking all of that into account, what could possibly be causing my computer's slowness?
I just don't know what to do anymore and it is very frustrating.



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#2 Queen-Evie

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Posted 11 August 2014 - 12:15 PM

One possible reason: Norton. It could be a case of Norton not playing nice with your computer.

The only way to know is to uninstall Norton.

If you decide to uninstall it for checking purposes you will need an antivirus to install temporarily while investigating Norton.

#3 violentVoice

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Posted 11 August 2014 - 12:17 PM

One possible reason: Norton. It could be a case of Norton not playing nice with your computer.

The only way to know is to uninstall Norton.

If you decide to uninstall it for checking purposes you will need an antivirus to install temporarily while investigating Norton.

 

Okay, I'll give that a try.



#4 dc3

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Posted 11 August 2014 - 12:32 PM

One possible reason: Norton. It could be a case of Norton not playing nice with your computer.

The only way to know is to uninstall Norton.

If you decide to uninstall it for checking purposes you will need an antivirus to install temporarily while investigating Norton.

In Windows 8 Windows Defender is a full blown antivirus.  When Norton is uninstalled it should activate.  After uninstalling Norton you can go into the Control Panel under Windows Defender to make sure it is activated.

 

@violentVoice

 

If you are going to uninstall Norton you should use their Uninstaller.  Follow the instructions at the website, all except the instructions to reinstall it.

 

Another option would be to install another antivirus, like Avast! free.  If you like it and want to purchase the Pro version you can find it on sale periodically for about $20.00.


Edited by dc3, 11 August 2014 - 12:33 PM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 violentVoice

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Posted 11 August 2014 - 01:12 PM

Okay, all of that pretty much did nothing.

I uninstalled all Symantec programs (i.e. Norton and such ) and then ran Windows Defender which found nothing.

 

I'm guessing that's around £12 or something?

Anyway, I've already tried loads of different types of software and nothing has worked so I don't really want to throw anymore money away.



#6 Alex&Vanko

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Posted 11 August 2014 - 01:48 PM

Hi violentVoice and :welcome:

 

One of the most common reasons for a slow computer are programs running in the background.

Open Task manager and post a screenshot.

How to use Task manager
Verify that there is at least 10GB of free hard drive space. This available space allows the computer to have room for the swap file to increase in size as well as room for temporary files.
Run ScanDisk
    Double-click My Computer
    Highlight a local hard drive by clicking on it once
    Right-click the highlighted local drive
    Click Properties
    Click the Tools tab and click check now to check the drive for errors.
    The computer needs to restart in order to run scandisk without getting interrupted.

 

OR chkdsk

 

Computer or processor is overheating

Make sure your computer and processor is not overheating. Excessive heat can cause a significant decrease in computer performance since most processors automatically step the speed of the processor down to help compensate for the heat related issues.

 

How to use Speccy

So post the link from Speccy.

 

Installed incompatible software is also one of the reason.

 

Thank you!



#7 violentVoice

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Posted 11 August 2014 - 02:05 PM

Yep, I already tried scanning for disk errors using that method and that method in the video tutorial has found no problems whatsoever.

My computer is not getting hot at all anyway.

I terminated quite a lot of background tasks and just generally cut down the task manager, I have more space than I could ever need in there, but it doesn't seem to have helped.


Edited by violentVoice, 11 August 2014 - 02:07 PM.


#8 jonuk76

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Posted 11 August 2014 - 03:09 PM

Define "ridiculously slow".  What are you doing with it that is slow?  Is it too slow to run say, an internet browser or to view a .pdf document using Reader?  Or are you trying to run something more demanding?


7sbvuf-6.png


#9 Alex&Vanko

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Posted 11 August 2014 - 03:09 PM

Ok but what was CPU usage? I wanted to see processes that rise it up.

You must not end processes you don`t know or delete registry.Norton Power Eraser is not too precise in my opinion and you may do harm also.

 

In Windows 8 Windows Defender is a full blown antivirus

I liked this.



#10 violentVoice

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Posted 11 August 2014 - 03:19 PM

By 'ridiculously slow', I mean it takes a long time to load a webpage. I pretty much can not load videos, even short minute long ones. Also, playing online games, I register a ping of around 150-300 which is terrible.

I know for a fact that nothing important was deleted, I made triple sure of that when tinkering with the registry and the task manager.

The CPU usage was around 10-30%, memory was about 30%, disk was about 1-10%.



#11 jonuk76

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Posted 11 August 2014 - 03:22 PM

How are you connecting to the internet?  What results do you get from http://www.speedtest.net/

 

3682953583.png


Edited by jonuk76, 11 August 2014 - 03:25 PM.

7sbvuf-6.png


#12 violentVoice

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Posted 11 August 2014 - 03:28 PM

3682958239.pngThis would be my result...No one else seems to be having this slow problem, nor do my other devices. So if it is an internet problem, it must be how my PC is receiving it? I don't know...



#13 jonuk76

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Posted 11 August 2014 - 03:46 PM

Yep it's not brilliant for a broadband connection :(  Sorry, more questions..

 

Are you connecting to a router through a wireless connection, or wired?

If wireless, how many 'bars' are showing on the meter in the taskbar or in the connection properties?

Also assuming it's currently on wireless, is it possible to temporarily plug the PC into the router directly (with an Ethernet cable) to try to rule out a bad wireless connection as a cause of the slowness?


7sbvuf-6.png


#14 violentVoice

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Posted 11 August 2014 - 03:49 PM

Wireless

5 bars

Yes, but it seems to either become even slower or make no difference.



#15 cmptrgy

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Posted 11 August 2014 - 03:53 PM

Is Windows 8.1 the original OS?






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