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Browser taken over by pop ups


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4 replies to this topic

#1 FelliMphaka

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Posted 11 August 2014 - 08:34 AM

Seems like I have a malware on my firefox browser, my Google chrome deosn't have it. I've done a full boot scan with Avast anti-virus and it cleaned the pc up. However, after all this, I still have pop ups on my firefox browser. Please help.

Edited by Queen-Evie, 11 August 2014 - 08:49 AM.
moved from Web Browsing/Email and Other Internet Applications


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#2 Adam_2013

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Posted 11 August 2014 - 10:06 AM

Hello FelliMphaka,

  it is possible that you have a browser Hijack, or there is a addon or extension in firefox that is giving you

these pop ups, as well as a adware/spyware program that was install via another process or whitest updating a program. You could use Google chrome and log back on here and and use the adware cleaner, to scan your Mach for these type of adware/spyware.

heres a link to help you check the add ons/ and extensions in Firefox/

if unaware of what they usually you can disable it or remove it.

 

Firefox add ons/ extentions:

https://addons.mozilla.org/en-US/firefox/addon/check-all/

 

Adwcleaner: Direct download;

http://www.bleepingcomputer.com/download/adwcleaner/dl/125/

 

Screen shots and information/ after installation scan the Mach: Information and a download LinK;

 

http://www.bleepingcomputer.com/download/adwcleaner/


Edited by Adam_2013, 11 August 2014 - 10:13 AM.


#3 buddy215

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Posted 11 August 2014 - 10:08 AM

Check your Add-ons and disable or remove those you did not intentionally install. Use the programs below that

have had very good success at removing adware and malware that often drops adware onto your computer.

 

download AdwCleaner by Xplode onto your desktop.
Close all open programs and internet browsers.
Double click on adwcleaner.exe to run the tool.
Click on Delete.
Confirm each time with Ok.
You will be prompted to restart your computer. A text file will open after the restart.
Please post the contents of that logfile with your next reply.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

 

  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
  • Run the ESET Online Scanner.
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

Edited by buddy215, 12 August 2014 - 11:38 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 FelliMphaka

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Posted 13 August 2014 - 04:56 AM

Thanks guys.

 

Ran the Anvi Smart Defender and it detected the malware as a Torntv file that had hidden itself on my pc, also, it was attached as an extention on my Chrome browser and a plugin on my Firefox browser. So after all the cleaning and deleteing, I'm officially malwarre free.

 

Really appreciate the support! :bananas:



#5 buddy215

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Posted 13 August 2014 - 06:51 AM

Well, if you actually installed ASD then you probably have more adware.

See the review here: Anvi Smart Defender Review & Rating | PCMag.com

 

QUOTE: Worst test results for malware removal. Worst test results for protecting a clean system against malware attack. Quarantined a number of verifiably valid Windows component files, luckily nothing critical.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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