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Mozilla start up problems


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6 replies to this topic

#1 chris fresh

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Posted 10 August 2014 - 11:14 AM

Hey guy's, not sure this is the correct place to post,being my first post.My problem is every time I try to get online using Mozilla firefox,I get a message asking if I want to let the program make changes.

 

Back story.

 

A few weeks ago the ex wife put a game on my laptop (gateway NV52) (windows7) for my son.After a little talk,she removed it.Right after I started getting pop ups and I think one was a Mozilla update or something not good.There were a lot of pop ups to follow.I uninstalled 4 things and couldn't get anywhere else.She then used a back up date off of an external HD we have,and it was working,but not great.Over the last few weeks it has gotten worse to the point of I couldn't get online with Mozilla,i'm currently using Internet explorer.

 

I installed Malwarebytes this morning and ran it,I'm guessing it helped with some of the problem,but definitely didn't fix everything.I had unistalled firefox earlier this week and went to re install it today and couldn't,Malwarebytes wouldn't allow it.

 

I then unistalled MWB, installed the current Mozilla,then reinstalled MWB's again.I still can't get on with Mozilla,i get the same notification of,

 

Do you want to let this program make changes.

 

I posted on a board that I'm on almost daily and everyone had great things to say about this site and the people here being very helpfull,and quick with a fix.

 

So here where I say,

 

Who knows what?Lol?


Edited by hamluis, 10 August 2014 - 04:07 PM.
Moved from Win 7 to Am I Infected - Hamluis.


BC AdBot (Login to Remove)

 


#2 buddy215

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Posted 10 August 2014 - 11:42 AM

You need to do a clean uninstall of Firefox. I suspect you are downloading Firefox from site other than it's home site.

Downloading from other sites will almost always install adware and possibly more malicious malware.

 

A clean uninstall means to remove all of Firefox including your Firefox profile. You can do a search for 'Mozilla' and 'Firefox' and delete all.

Install Firefox from here: Download Firefox — Free Web Browser — Mozilla

 

Use these programs to remove adware/ malware along with MBAM:

AdwCleaner Download

Junkware Removal Tool Download

Free Virus Scan | Online Virus Scanner from ESET

 

It is normal for Windows to ask if you want to allow Firefox to make changes during the install of Firefox

and when it upgrades to a newer Firefox. Allow it to do that.


Edited by buddy215, 10 August 2014 - 11:45 AM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 chris fresh

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Posted 11 August 2014 - 02:25 PM

Ok,so I installed AdwCleaner and Junkware . I went and found my Mozilla 31.0 in the programs and features and it won't let me uninstall it.I removed it the other day when I installed Malwarebytes,then reinstalled it.I can't remember 100% if I uninstalled 31.0,or 30.I just pulled it from google when I did it.I don't know if it matters or not.I wouldn't think so,I would think if it were installed,i could uninstall it?

 

I click uninstall,it ask's if I want to let it make changes,I click yes,and then nothing?

 

Is there a way to force uninstall it? Maybe with a big hammer or dunk it in a tub of water,LOL! sheesh! whatta PITA.



#4 buddy215

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Posted 11 August 2014 - 02:36 PM

Funny...i get the frustration...

 

Try uninstalling using Revo. It has a good track record.

Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

 

Did AdwCleaner and Junkware Remover find and remove adware?


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#5 chris fresh

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Posted 12 August 2014 - 12:35 PM

Revo works like a champ.I didn't notice what both removed,but there was a list for both.I reinstalled Mozilla from the link provided above,but still have issues.



#6 buddy215

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Posted 12 August 2014 - 12:48 PM

What issues? Are they Firefox issues? Installing Firefox is usually a straight forward install. Have you set

Firefox as the default browser?

 

Do the Eset online scan. Let me know what it finds.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

 

Install and run a scan using MBAM free and be sure the option to scan for rootkits is allowed as well as scan for PUPS/ adware.

Malwarebytes Anti-Malware Free

 

Use CCleaner to cleanup temporary files, logs, ad cookies, etc. Use the default settings. Pay close attention while installing and

UNcheck any offers of toolbars, etc. No need to use the Registry Cleaning Tool and it has the potential to cause problems.

CCleaner - PC Optimization and Cleaning - Free Download


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#7 buddy215

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Posted 12 August 2014 - 12:51 PM

You said you used AdwCleaner and Junkware Remover. Did you allow them to remove what they found?

Did they ask you to reboot to complete the removal? If not, rerun those programs and be sure to select remove and

follow prompts...especially to reboot to remove found adware.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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