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Windows 7 - Black screen w/active cursor but can boot in safe mode


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#1 bigbubbatheking

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Posted 09 August 2014 - 07:32 PM

Hello,

 

The problem: when i power up my computer it goes thorugh its full boot mode.  I get my login screen for password, enter password and then the computer finish it's boot with a black screen and the mouse cursor active.  I can't do anything except move the cursor around.

 

What i can do: I can boot the computer in Safe Mode and have full functionality in that mode (for which i was able to backup personal files).  I tried one function where you can roll the computer back and that didn't work.  I am currently trying 'Startup repair" and waiting for that to finish. It finished and failed: "BadDriver"

 

How it started: It started when a system update popped up on my screen (faded out the main screen ann a dialog box popped up in the center of the screen asking if i authorized this update.  I cannot remember the specifics, but it was for updating some flash drive or something. Like an idiot i absentmindley clicked ok and it ran the update then rebooted my computer and that's when the problem started....

 

Help please!



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#2 JohnC_21

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Posted 10 August 2014 - 02:48 PM

Hello, and Welcome

Can you do a system restore to a date before the system update?



#3 bigbubbatheking

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Posted 15 August 2014 - 02:51 PM

Now i think i have made it worse.  i did something to it while in safe mode and now when i power it up it goes through a rolling boot.

i get the dell inspiron logo and the status bar and then it reboots over and over.  i can hit F2  for Setup or F12 Boot Options, but i don't know what to do in those two options.......



#4 JohnC_21

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Posted 15 August 2014 - 05:26 PM

Press F8 at boot and select

 

Disable Automatic Restart on System Failure.

 

Does it throw a blue screen error on reboot.



#5 bigbubbatheking

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Posted 15 August 2014 - 05:33 PM

F8 doesn't work, i can only select F2 or F12



#6 JohnC_21

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Posted 15 August 2014 - 09:01 PM

You can download the Windows 7 iso that matches your version. Burn the image and boot the disk with the F12 option. Then do a system restore or startup repair.

 

If the computer is an OEM, you may have a Recovery Partition that will allow you to do a factory reset after backing up your data. Is this an option you would consider if the above does not work?






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