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I ruined my HP Notebook Win 7 need help


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#1 constantlystalked714

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Posted 09 August 2014 - 01:02 PM

My ex husband had his brother in law rearrange all internal settings & systems without my knowing and I tried on my own to diagnose & repair it only I got sucked into going through all of the OS files etc & messed with them & now my computer is screwed. I'm trying to preform a factory reset yet, I cant because I get a runtime error of C++ that pops up & then prompts to shut down. I need to know how to restore my laptop to its factory settings. I no longer have the disk that came with the computer as its been at least 6 years since I purchased

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#2 dc3

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Posted 09 August 2014 - 01:06 PM

Can you boot into Windows with this computer?

 

If you can, try doing a System Restore, choose a restore point prior to the ex messing with it.


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#3 constantlystalked714

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Posted 09 August 2014 - 01:20 PM

Hi there, thank you for replying :-) I've attempted ALL options in the Startup menu: F11 System Restore. I attempted the Microsoft System Restore option only to get a C++ Runtime error. I then attempted the System recovery only to get the same message:Microsoft

Visual C++ Runtime Library
Runtime Error!
Program:
This application has requested the Runtime to terminate it in an unusual way. please contact the applications support team for more information.

When I click ok, another pop up message says:

System Recovery Options
The program cannot start. Click ok to turn off the computer.

Edited by constantlystalked714, 09 August 2014 - 01:22 PM.


#4 dc3

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Posted 09 August 2014 - 01:25 PM

Let's do a repair installation.  This will not effect your data.

 

 
A Windows 7 Repair Installation will require a installation disc.
 
If you do not have a Windows 7 installation disc you can download a free legal ISO image of Windows 7 SP1 at  Windows 7 Forums.  You will need to download the same version of Windows 7 that you have installed,  This image is hosted by the Digital River store which is an official distribution partner of Microsoft.  This is a genuine untouched image which is safe to download. 
 
Attention:  If you do have a Windows installation disc, skip Part A and go to Part B, Step 1b.
 
Part A, Steps 1a - 6a
 
How to burn ISO image using Windows Burn Disk Image.
 
Notice:  This applies only to Windows 7 and Windows 8, earlier versions do not have this.
 
1.  Place a blank CD or DVD in the tray of your optical drive and close the tray.
 
2.  After you have downloaded the ISO image you want to burn right click on the Start orb, then choose Windows Explorer.
 
3.  When Explorer opens click on Downloads in the left pane.  Scroll down till you find the ISO file you want and double click on it.  Click on Burn Disk Image.
 
4.  In the image below you will see Dick] burner:, this should be set to the optical drive you want to use.  Click on Verify disc after burning if you want to Windows to verity the disc image after burn.  Click on burn.
 
burndiskimage1_zpsb502b181.png
 
5.  In the image below you can see that the green progress bar, when the image is finished burning the bar will be filled.
 
burndiskimage2_zps17a9d6ff.png
 
6.  After the image has completed being burned click on Close
 
Please note:  In order to boot from this DVD you may need to change the boot order in the BIOS so that the CD/DVD-ROM is the first device in the boot order, and the hdd is the second device.
 
 
Part B, Steps 1b - 10b
 
1b)  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2b)  You will be prompted to press any key to start the installation, I find the space bar handy.
 
At this point the setup process will load files, this will take several minutes.
 
3b)  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4b)  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5b)  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6b)  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7b)  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8b)  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9b)  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10b)  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#5 constantlystalked714

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Posted 09 August 2014 - 01:43 PM

What if I messed with everything so detrimentally that nothing works anymore. The WiFi, the internet etc. lmost all my operating & run files have been corrupted & I also messed with all of the permissions thinking it would keep "them" (my ex) out & can't access the internet. Can I create a disk image/burn disk using my iMac & then insert to my corrupted HP?

#6 JohnC_21

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Posted 09 August 2014 - 02:02 PM

dc3 is probably busy helping other people. Please follow his advice. In regards to your question. Yes, you can burn an iso on a Mac. Yours is an iMac but hopefully you also have Disk Utility

 

Edit: Here is the link

 

http://www.wikihow.com/Burn-ISO-on-Mac

 

Edit Edit: Please disregard the above. This will burn the iso to disk but what it does it create a copy of the iso on disk. This will not create a bootable DVD. In order to do it requires using the command line and a large learning curve.

 

Please see this post by TedETGbiz

 

https://discussions.apple.com/thread/5132196


Edited by JohnC_21, 09 August 2014 - 02:09 PM.


#7 dc3

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Posted 09 August 2014 - 02:07 PM

John is correct.  The disc can be made with most any computer.  

 

Once you have created the installation disc use the instructions I posted and let it run the Startup Repair.

 

We will go from there.

 

In a worst case scenario you will have to use the disc to reinstall Windows.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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