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Windows Not Loading Except When System Recovery Run


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#1 schroederdude

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Posted 09 August 2014 - 12:49 PM

Hello,

I have a problem that might belong in virus/malware removal forum. I don't know.

When I start my laptop it goes to the start screen where the Microsoft Windows energy star emblem appears with the name "Microsoft Windows," and then it just stays there. It doesn't load the screen where I sign-in to get to my main screen where I cab access the programs or the Internet. In order to get it to load I have to do a System Recovery from the F8 screen, or DOS screen, whatever it is called. I haven't shutdown my computer for a couple days because if I do, then I will have to go through the System Recovery process (a long process) to access it again.  

 

I ran full scans with Malwarebytes Anti-malware, SUPERAntiSpyware, and my antivirus, Microsoft Security Essentials. All three programs said everything was fine, but I know everything is not fine. I don't know if it is related, but sometimes Internet Explorer opens on its own. It has been doing this for many months and I never noticed any problems or why it was doing this, so I always just manually close it when it opens.

I appreciate any help that you can give me. My computer's specs are listed below. Thank you!

 

Here are my laptop's specs:

Hewlett-Packard Presario CQ61 Notebook PC

Compaq

AMD Sempron™ M120 2.10 GHz Processor

2 GB RAM (1.75 GB Usable)

64-bit operating system

No pen or touch input available

Windows 7 Home Premium

 

I use (all free version):

- Microsoft Security Essentials

[Please note - Norton Antivirus was previously installed on this system and there seems to be hints of it still on here, though I'm only guessing because I still see the Norton's emblem on some programs.]

- Windows Firewall

- Mozilla Firefox browser

- SpywareBlaster

- CCleaner

- ATF-Cleaner



BC AdBot (Login to Remove)

 


m

#2 schroederdude

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Posted 09 August 2014 - 12:50 PM

Should say "can," not "cab." Typo.



#3 dc3

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Posted 09 August 2014 - 01:17 PM

Let's see if we can get rid of the remnants of Norton.

 

Please download the Norton uninstall tool.

 

After you have done this please do the following.

 

 

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox, save it to your desktop and run it.
 
Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 schroederdude

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Posted 09 August 2014 - 01:36 PM

Arachibutyrophobia,

Thank you for your prompt and clear reply. I was not able to complete your instructions due to the following:

I downloaded and ran Norton Removal Tool, but it tells me that it cannot run until Norton Utilities 14 is removed from my system through "Add/Remove Programs" before it can run. However, I do not see Norton Utilities 14, or anything Norton, in my Add/Remove Programs menu.

Also, the Norton Removal Tool said that I will have to restart my system after it runs to complete the removal process. I cannot restart my system without risking it not starting again at all.



#5 dc3

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Posted 09 August 2014 - 01:42 PM

Then we will just have to look into this later.

 

Please download and run the to programs I posted about in post #3.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#6 schroederdude

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Posted 09 August 2014 - 01:45 PM

I googled it and found this, but I'm not doing anything without your direction:

http://community.norton.com/t5/Other-Norton-Products/Norton-Utilities-14-prevents-Norton-Removal-Tool-from-running/td-p/229545

 

I will skip the Norton Removal Tool and proceed to your other directions now. Thank you.



#7 schroederdude

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Posted 09 August 2014 - 01:52 PM

http://speccy.piriform.com/results/e4HyjXMJlC3QGK461Bdgrzx



#8 schroederdude

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Posted 09 August 2014 - 01:54 PM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by Deborah (administrator) on 09-08-2014 at 14:54:00
Running from "C:\Users\Deborah\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/07/2014 11:32:14 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/07/2014 11:32:14 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/07/2014 11:32:14 AM) (Source: Windows Search Service) (User: )
Description: The gatherer object cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/07/2014 11:32:14 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.TripoliIndexer> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    Element not found.  (HRESULT : 0x80070490) (0x80070490)

Error: (08/07/2014 11:32:13 AM) (Source: Windows Search Service) (User: )
Description: The plug-in in <Search.JetPropStore> cannot be initialized.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/07/2014 11:32:13 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot load the property store information.

Context: Windows Application, SystemIndex Catalog


Details:
    The content index database is corrupt.  (HRESULT : 0xc0041800) (0xc0041800)

Error: (08/07/2014 11:32:13 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service is being stopped because there is a problem with the indexer: The catalog is corrupt.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/07/2014 11:32:13 AM) (Source: Windows Search Service) (User: )
Description: The search service has detected corrupted data files in the index {id=4700}. The service will attempt to automatically correct this problem by rebuilding the index.


Details:
    The content index catalog is corrupt.  (HRESULT : 0xc0041801) (0xc0041801)

Error: (08/07/2014 11:32:13 AM) (Source: Windows Search Service) (User: )
Description: The Windows Search Service cannot open the Jet property store.


Details:
    0x%08x (0xc0041800 - The content index database is corrupt.  (HRESULT : 0xc0041800))

Error: (08/07/2014 11:32:12 AM) (Source: ESENT) (User: )
Description: Windows (3420) Windows: Error -1811 occurred while opening logfile C:\ProgramData\Microsoft\Search\Data\Applications\Windows\MSS000AC.log.


System errors:
=============
Error: (08/07/2014 11:33:47 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (08/07/2014 11:33:47 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Windows Search service to connect.

Error: (08/07/2014 11:32:44 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (08/07/2014 11:32:44 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (120000 milliseconds) while waiting for the Windows Search service to connect.

Error: (08/07/2014 11:32:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (08/07/2014 11:32:14 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (08/07/2014 11:30:39 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (08/07/2014 11:30:39 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (08/07/2014 11:30:39 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (08/07/2014 11:30:39 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Microsoft Office Sessions:
=========================


 Update for Microsoft Office 2007 (KB2508958) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{0C5823AA-7B6F-44E1-8D5B-8FD1FF0E6438}) (Version:  - Microsoft)
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (Version: 7.2.8 - Hewlett-Packard) Hidden
Adobe Flash Player 14 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Flash Player 14 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 14.0.0.145 - Adobe Systems Incorporated)
Adobe Shockwave Player (HKLM-x32\...\{AD72CFB4-C2BF-424E-9DF0-C7BAD1F30A11}) (Version: 11.0 - Adobe Systems, Inc.)
Adobe Shockwave Player 12.1 (HKLM-x32\...\Adobe Shockwave Player) (Version: 12.1.0.150 - Adobe Systems, Inc.)
AMD USB Filter Driver (HKLM-x32\...\{5271C0D4-24E4-4C3D-A782-C012033FD3CF}) (Version: 1.0.10.84 - Advanced Micro Devices, Inc.)
Apple Application Support (HKLM-x32\...\{46F044A5-CE8B-4196-984E-5BD6525E361D}) (Version: 2.3.6 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{D70884EA-E2CE-4539-91DB-4766CC1E5F5F}) (Version: 6.0.1.3 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}) (Version: 2.1.3.127 - Apple Inc.)
Atheros Driver Installation Program (HKLM-x32\...\{C3A32068-8AB1-4327-BB16-BED9C6219DC7}) (Version: 9.0 - Atheros)
ATI Catalyst Install Manager (HKLM\...\{902004C7-2B12-4A4F-E1DB-E75C7B03EDD4}) (Version: 3.0.732.0 - ATI Technologies, Inc.)
Bonjour (HKLM\...\{6E3610B2-430D-4EB0-81E3-2B57E8B9DE8D}) (Version: 3.0.0.10 - Apple Inc.)
BufferChm (x32 Version: 130.0.331.000 - Hewlett-Packard) Hidden
Catalyst Control Center - Branding (x32 Version: 1.00.0000 - ATI) Hidden
Catalyst Control Center Core Implementation (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
Catalyst Control Center Graphics Full Existing (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
Catalyst Control Center Graphics Full New (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
Catalyst Control Center Graphics Light (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
Catalyst Control Center Graphics Previews Common (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
Catalyst Control Center Graphics Previews Vista (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
Catalyst Control Center InstallProxy (x32 Version: 2009.0804.2223.38385 - ATI Technologies, Inc.) Hidden
Catalyst Control Center Localization All (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
CCC Help Chinese Standard (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Chinese Traditional (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Czech (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Danish (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Dutch (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help English (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Finnish (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help French (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help German (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Greek (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Hungarian (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Italian (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Japanese (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Korean (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Norwegian (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Polish (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Portuguese (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Russian (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Spanish (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Swedish (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Thai (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
CCC Help Turkish (x32 Version: 2009.0804.2222.38385 - ATI) Hidden
ccc-core-static (x32 Version: 2009.0804.2223.38385 - ATI) Hidden
ccc-utility64 (Version: 2009.0804.2223.38385 - ATI) Hidden
CCleaner (HKLM\...\CCleaner) (Version: 4.16 - Piriform)
Cisco EAP-FAST Module (HKLM-x32\...\{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}) (Version: 2.2.14 - Cisco Systems, Inc.)
Cisco LEAP Module (HKLM-x32\...\{51C7AD07-C3F6-4635-8E8A-231306D810FE}) (Version: 1.0.19 - Cisco Systems, Inc.)
Cisco PEAP Module (HKLM-x32\...\{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}) (Version: 1.1.6 - Cisco Systems, Inc.)
Compatibility Pack for the 2007 Office system (HKLM-x32\...\{90120000-0020-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Copy (x32 Version: 130.0.428.000 - Hewlett-Packard) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Defraggler (HKLM\...\Defraggler) (Version: 2.18 - Piriform)
Destinations (x32 Version: 140.0.77.000 - Hewlett-Packard) Hidden
DeviceDiscovery (x32 Version: 130.0.465.000 - Hewlett-Packard) Hidden
DJ_AIO_03_F4200_Software_Min (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
F4200 (x32 Version: 130.0.365.000 - Hewlett-Packard) Hidden
FileHippo.com Update Checker (HKLM-x32\...\FileHippo.com) (Version:  - )
GPBaseService2 (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
Hewlett-Packard ACLM.NET v1.2.2.3 (x32 Version: 1.00.0000 - Hewlett-Packard Company) Hidden
HP Advisor (HKLM-x32\...\{40FB8D7C-6FF8-4AF2-BC8B-0B1DB32AF04B}) (Version: 3.3.9512.3162 - Hewlett-Packard)
HP Customer Experience Enhancements (x32 Version: 6.0.1.8 - Hewlett-Packard) Hidden
HP Customer Participation Program 13.0 (HKLM\...\HPExtendedCapabilities) (Version: 13.0 - HP)
HP Deskjet F4200 All-In-One Driver Software 13.0 Rel. 3 (HKLM\...\{A00C9114-40E6-4C70-A619-7DF264B23485}) (Version: 13.0 - HP)
HP Games (HKLM-x32\...\WildTangent hp Master Uninstall) (Version: 1.0.0.71 - WildTangent)
HP Imaging Device Functions 13.0 (HKLM\...\HP Imaging Device Functions) (Version: 13.0 - HP)
HP Photosmart Essential 3.5 (HKLM\...\HP Photosmart Essential) (Version: 3.5 - HP)
HP Quick Launch Buttons (HKLM-x32\...\{34D2AB40-150D-475D-AE32-BD23FB5EE355}) (Version: 6.50.16.1 - Hewlett-Packard Company)
HP Setup (HKLM-x32\...\{17B4760F-334B-475D-829F-1A3E94A6A4E6}) (Version: 1.2.3560.3170 - Hewlett-Packard)
HP Smart Web Printing 4.60 (HKLM\...\HP Smart Web Printing) (Version: 4.60 - HP)
HP Solution Center 13.0 (HKLM\...\HP Solution Center & Imaging Support Tools) (Version: 13.0 - HP)
HP Support Assistant (HKLM-x32\...\{E35A3B13-78CD-4967-8AC8-AA9FDA693EDE}) (Version: 7.4.45.4 - Hewlett-Packard Company)
HP Update (HKLM-x32\...\{97486FBE-A3FC-4783-8D55-EA37E9D171CC}) (Version: 5.005.000.002 - Hewlett-Packard)
HP User Guides 0148 (HKLM-x32\...\{9D3318E1-5A9F-4A95-A7A1-7E045403AE34}) (Version: 1.01.0005 - Hewlett-Packard)
HP Wireless Assistant (HKLM-x32\...\{4E432692-A736-4F77-AF77-F9078CF88D31}) (Version: 3.50.11.2 - Hewlett-Packard)
HPDiagnosticAlert (x32 Version: 1.00.0000 - Microsoft) Hidden
HPPhotoGadget (x32 Version: 130.0.282.000 - Hewlett-Packard) Hidden
HPPhotoSmartDiscLabelContent1 (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPPhotosmartEssential (x32 Version: 2.04.0000 - Hewlett-Packard) Hidden
HPProductAssistant (x32 Version: 130.0.371.000 - Hewlett-Packard) Hidden
IDT Audio (HKLM-x32\...\{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}) (Version: 1.0.6225.0 - IDT)
iTunes (HKLM\...\{1493B2AE-0261-47D2-B1AA-F4DAD0F6C48B}) (Version: 10.7.0.21 - Apple Inc.)
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217051FF}) (Version: 7.0.650 - Oracle)
Java 8 Update 11 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86418011FF}) (Version: 8.0.110 - Oracle Corporation)
Java Auto Updater (x32 Version: 2.8.11.12 - Oracle, Inc.) Hidden
LSI HDA Modem (HKLM\...\LSI Soft Modem) (Version: 2.1.94 - LSI Corporation)
Malwarebytes Anti-Malware version 2.0.2.1012 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.0.2.1012 - Malwarebytes Corporation)
MarketResearch (x32 Version: 130.0.374.000 - Hewlett-Packard) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft IntelliPoint 7.0 (HKLM\...\{C74A84EC-7C5F-4C36-A4A6-381E516D643B}) (Version: 7.0.260.0 - Microsoft)
Microsoft Office 2007 Help Tab (HKLM-x32\...\{0533A3FE-9EBF-498E-91A8-F6B717441B18}) (Version: 1.0.0 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Excel MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (HKLM-x32\...\HOMESTUDENTR) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Home and Student 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Live Add-in 1.5 (HKLM-x32\...\{F40BBEC7-C2A4-4A00-9B24-7A055A2C5262}) (Version: 2.0.4024.1 - Microsoft Corporation)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint Viewer 2007 (English) (HKLM-x32\...\{95120000-00AF-0409-0000-0000000FF1CE}) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office Proof (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2007 (x32 Version: 12.0.4518.1014 - Microsoft Corporation) Hidden
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3) (x32 Version:  - Microsoft) Hidden
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Office Suite Activation Assistant (HKLM-x32\...\{E50AE784-FABE-46DA-A1F8-7B6B56DCB22E}) (Version: 2.9 - Microsoft Corporation)
Microsoft Office Word MUI (English) 2007 (x32 Version: 12.0.6612.1000 - Microsoft Corporation) Hidden
Microsoft Search Enhancement Pack (x32 Version: 3.0.131.0 - Microsoft Corporation) Hidden
Microsoft Security Client (Version: 4.5.0216.0 - Microsoft Corporation) Hidden
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.5.216.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft VC9 runtime libraries (x32 Version: 2.0.0 - AOL Inc.) Hidden
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (HKLM\...\{B6E3757B-5E77-3915-866A-CCFC4B8D194C}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM-x32\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{071c9b48-7c32-4621-a0ac-3f809523288f}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
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Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
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Microsoft Works (HKLM-x32\...\{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}) (Version: 9.7.0621 - Microsoft Corporation)
Mozilla Firefox 31.0 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 31.0 (x86 en-US)) (Version: 31.0 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 31.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
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Realtek 8136 8168 8169 Ethernet Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 1.00.0007 - Realtek)
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SmartWebPrinting (x32 Version: 140.0.186.000 - Hewlett-Packard) Hidden
SolutionCenter (x32 Version: 130.0.373.000 - Hewlett-Packard) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.26 - Piriform)
SpywareBlaster 5.0 (HKLM-x32\...\SpywareBlaster_is1) (Version: 5.0.0 - BrightFort LLC)
Status (x32 Version: 130.0.469.000 - Hewlett-Packard) Hidden
swMSM (x32 Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 15.3.29.0 - Synaptics Incorporated)
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Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition (HKLM-x32\...\{91120000-002F-0000-0000-0000000FF1CE}_HOMESTUDENTR_{E9A82945-BA29-4EE8-8F2A-2F49545E9CF2}) (Version:  - Microsoft)
Update for Microsoft Office Excel 2007 Help (KB963678) (HKLM-x32\...\{90120000-0016-0409-0000-0000000FF1CE}_HOMESTUDENTR_{199DF7B6-169C-448C-B511-1054101BE9C9}) (Version:  - Microsoft)
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Windows Live Communications Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
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Windows Live ID Sign-in Assistant (Version: 7.250.4232.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Language Selector (Version: 15.4.3555.0308 - Microsoft Corporation) Hidden
Windows Live Movie Maker (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live Photo Gallery (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 15.4.3508.1109 - Microsoft Corporation) Hidden

========================= Memory info: ===================================

Percentage of memory in use: 64%
Total physical RAM: 1788.2 MB
Available physical RAM: 638.9 MB
Total Pagefile: 3576.4 MB
Available Pagefile: 1672.29 MB
Total Virtual: 4095.88 MB
Available Virtual: 3979.86 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:219.08 GB) (Free:165.72 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:13.51 GB) (Free:2.24 GB) NTFS
3 Drive e: (HP_TOOLS) (Fixed) (Total:0.1 GB) (Free:0.09 GB) FAT32

========================= Users: ========================================

User accounts for \\JC

Administrator            Deborah                  Guest                    

========================= Minidump Files ==================================

No minidump file found


**** End of log ****



#9 schroederdude

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Posted 09 August 2014 - 01:57 PM

My apologies for not following directions precisely. I see that you wanted the Speccy & Mini Tool Box in the same reply ("next post"). I will post replies in the same "Reply to this topic" post in the future unless otherwise directed.



#10 dc3

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Posted 09 August 2014 - 02:31 PM

My apologies for not following directions precisely. I see that you wanted the Speccy & Mini Tool Box in the same reply ("next post"). I will post replies in the same "Reply to this topic" post in the future unless otherwise directed.

It ain't no big deal.  As long as I get the information I'm looking for.

 

There are some S.M.A.R.T. attributes which I'm a little concerned about.  Please download and run Hitiachi's hdd diagnostic tool, HGST.


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#11 schroederdude

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Posted 09 August 2014 - 02:39 PM

I assume that you mean the HGST Windows Drive Fitness Test. There is a HGST Align Tool that it says is no longer available.

I am doing that now.



#12 dc3

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Posted 09 August 2014 - 02:44 PM

Sorry, I thought it would be intuitive to use the fitness tool.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 schroederdude

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Posted 09 August 2014 - 02:49 PM

No problem. I have the Windows DFT downloaded and open. It says "Please doubleclick the target line of HDD to show SMART/Test log. I clicked "Scan," then "Select All," then "Quick Test," then "Ext Test," but nothing happens.

Under those buttons there is a large empty white box with the tabs titled, "Model Name," Serial Number," Firmware," "Capacity, and "Status," but nothing is listed under any of these headings in the white box.

I do not know what to do to make the program run.



#14 dc3

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Posted 09 August 2014 - 02:54 PM

Did you read the WinDFT Setup and User guide?


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#15 schroederdude

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Posted 09 August 2014 - 02:57 PM

No. I was just following your directions. My bad. I will do that and proceed as they direct me to.






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