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Cannot connect to wifi after installing Malwarebytes!


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#1 Prakhar!

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Posted 09 August 2014 - 12:37 PM

Hello, I know this has been posted before, but the problem is slightly different in my case. I'm a newbie, not so tech savy so don't understand much. That's the reason I have created this thread.

I had installed Malwarebytes previously on my PC, a month ago. After scanning once, it had detected about 200 low magnitude threats. I don't remember properly if all of them were of low magnitude. But I do remember that it had detected stuffs which were not required on a PC (like certain add ons and toolbars). On the same day I had installed Norton 360. After restarting the computer, I found that my PC was not connecting to the internet. I called my computer technician who restored my PC to I think the previous day. My internet connection then started again. That time I thought it was the Firewall setting of Norton, interferring with my Internet connection.

 

Today i installed Malwarebytes again. The moment I opened the malwarebytes window, my Internet Connection disconnected. After sometimes it revived but I could not connect to the internet on my PC. I'm able to use the same wifi network on my mobile phones and laptop without any problem. Now I have realised that it was Malwarebytes interferring with my connection. Even after uninstalling Malwarebytes, problem persists.

So please help me. I want to know if my PC is infected with malwares. I HAVE RUN NORTON 360 ABOUT 15 TIMES since its installation date. In Yesterday's scan I had no threats but in today's scan it detected a trojan in a file which was downloaded 2 years ago.

So please help me with my internet connection. And also, I want to install Malwarebytes again without any problem with my net connection.



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#2 Prakhar!

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Posted 10 August 2014 - 12:46 AM

Yesterday I posted regarding the issues with network connection after installing malwarebytes. I don't find it now. Has it been removed? :(
I needed help DESPERATELY! :(



#3 Prakhar!

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Posted 10 August 2014 - 12:55 AM

Hello anyone there? I'm suffering badly. I need my PC and Network connection badly. My business related work has come to a halt! :(



#4 NickAu

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Posted 10 August 2014 - 01:07 AM

You mean this post?

http://www.bleepingcomputer.com/forums/t/543843/cannot-connect-to-wifi-after-installing-malwarebytes/

 

Members are advised when making posts for help to book mark the post so you can find it latter.

Also in the top right corner where you see your id, Click it and select my content.

 

aufozl.png


Edited by NickAu1, 10 August 2014 - 02:08 AM.


#5 Prakhar!

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Posted 10 August 2014 - 01:22 AM

ohh yes got it.. But please reply on that post :( I know there are many questions to be answered on the forum, and I have no right to ask you guys to reply faster but since my computer is down,  I'm having problem with my business related sites and files :(



#6 Orange Blossom

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Posted 10 August 2014 - 02:11 AM

If you do not get a reply to  your other topic in 2 more days, post the link to the topic as a reply to the topic here:

 

http://www.bleepingcomputer.com/forums/t/400074/please-post-in-this-topic-if-you-have-not-received-help-after-three-days/

 

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#7 quietman7

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Posted 10 August 2014 - 07:33 AM

For any issues with Malwarebytes Anti-Malware 2.0 the development team recommend you start a new topic in the Malwarebytes Anti-Malware Help Forum and report them there.
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#8 quietman7

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Posted 10 August 2014 - 07:34 AM

Since the issues is related to Malwarebytes I have replied with instructions in your topic.
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#9 Prakhar!

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Posted 11 August 2014 - 12:49 AM

I created a new account on the malwarebytes forum. But they won't allow me to post. It's written 'you cannot start a new topic'?

Please help me GM. Only you guys can help me. Facing a lot of problems!



#10 1PW

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Posted 12 August 2014 - 05:35 AM

Hello Prakhar!:
 
I have checked the Malwarebytes Forum membership list through the Members List and I find no trace of the username Prakhar! there. Just as is the case with the Bleeping Computer forum, you must initiate and complete the registration steps at the Malwarebytes forum before posting is permitted.
 
Please begin your Malwarebytes forum membership registration >>HERE<< and be sure to complete the confirmation step #2.

 

We are always eager to assist you with any Malwarebytes Anti-Malware issue.

 

Thank you.

 

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All viruses are malware but not all malware are viruses and if the malware doesn't self replicate it just isn't a virus.


#11 quietman7

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Posted 12 August 2014 - 08:46 AM

Both topics have been merged into one to avoid confusion.
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#12 Prakhar!

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Posted 12 August 2014 - 12:54 PM

I have created an account with username Tuffy! - my nickname.. I have verified my email address but still they are not allowing me to post.
You guys have helped before in such problems. Pleassssse help me too. :blush:
It's been 4 days now. Still no help :( :(


Edited by Prakhar!, 12 August 2014 - 12:57 PM.


#13 quietman7

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Posted 12 August 2014 - 05:48 PM

If you want a detailed look at your system for possible malware infection, then more advanced tools are needed to investigate as Many of the scanning we use in this forum are not capable of detecting (repairing/removing) all malware variants. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs. (Note: Windows 8.1 Users will not be able run DDS and create a log)
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#14 hamluis

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Posted 14 August 2014 - 06:59 AM

Reference:  http://www.bleepingcomputer.com/forums/t/544374/cannot-connect-to-wifi-after-installing-malwarebytes-what-to-do-now/?p=3447834 .

 

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis






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