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Posted 09 August 2014 - 11:49 AM
Posted 09 August 2014 - 12:09 PM
First off, Windows 8 has Windows Defender installed on it. This version in Windows 8 is an active antivirus, so the computer should have been protected.
Family and loved ones will always be a priority in my daily life. You never know when one will leave you.
Posted 09 August 2014 - 12:23 PM
Hi as dc3 suggested could work. One other thing to do would be back up any important data since it is only 8 days old and do a System recovery to a like new state. Keep in mind that a System recovery to like new will wipe everything.
Here are two HP tutorials on how to do that if You decide to do it.
Third way, since it is new would be to call HP tech support and let them walk You through it.
I do suggest trying the previous suggestion by dc3 first.
Edited by rotor123, 09 August 2014 - 12:24 PM.
Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?
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How Does a computer get Infected? http://www.bleepingcomputer.com/forums/t/2520/how-did-i-get-infected/
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