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Proxy problems

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#1 trmapa


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Posted 09 August 2014 - 11:49 AM

I just bought brand new HP ENVY m6 Notebook PC, on Aug 1. I had a friend send me a link for the Mozilla Proxy problem, changed the settings under networking to no proxy, great ... now Mozilla works but now my Google Chrome and Internet explorer has a proxy issue. I tried changing setting in the network but no help. I'm concerned because that my 15 year old son went to a YouTube site that may have infected it. He used the computer before I was able to install Kaspersky protection also the computer was working fine until we had to do an online virtual meeting through Georgia Cyber Academy this past Thurs. 8/8/14, since then , it wouldn't load, kept saying proxy refuses to connect. But I have Mozilla finally working after friend sent me link, but can't get Google Chrome or Internet Explorer. I'm not computer savvy at all , can someone help?

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#2 dc3


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Posted 09 August 2014 - 12:09 PM

First off, Windows 8 has Windows Defender installed on it.  This version in Windows 8 is an active antivirus, so the computer should have been protected.


How to restore your PC to an earlier point in time.
Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Enter Control Panel in the search box, and tap or click Control Panel.
Enter Recovery in the Control Panel search box, and then tap or click Recovery.
Tap or click Open System Restore, and then follow the instructions.  
Be sure to choose a restore point prior to the changes you made.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#3 rotor123


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Posted 09 August 2014 - 12:23 PM

Hi as dc3 suggested could work. One other thing to do would be back up any important data since it is only 8 days old and do a System recovery to a like new state. Keep in mind that a System recovery to like new will wipe everything.

Here are two HP tutorials on how to do that if You decide to do it.





Third way, since it is new would be to call HP tech support and let them walk You through it.


I do suggest trying the previous suggestion by dc3 first.

Good Luck


Edited by rotor123, 09 August 2014 - 12:24 PM.

Fortune Cookie says: Fortune not Found: Abort, Retry, Ignore?

Sent from my All-In-One Desktop. Perfect for Internet, Not for heavy usage or gaming however.

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