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Laptop Sound Issues


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#1 Sc00ney

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Posted 09 August 2014 - 11:36 AM

Hi all,

 

I have a sound issue with my laptop (Windows 8) and I simply can't work out what's causing it.

 

Essentially I keep losing the sound completely from every application, and this includes the general Windows beeps etc, although all it takes to get it back is a restart.

 

What causes the sound to drop is not clear at all, and it seems to do it at random, although when trying to watch Netflix when the sound has gone it says that there is an error with Microsoft Silverlight - althought as far as I'm aware Silverlight is only used for internet apps and so shouldn't effect everything else?

 

Regardless, I reinstalled Silverlight but this didn't help.

 

Not 100% sure what my sound card is, though the Device Manager lists a few things:

 

Sound, Video and Game Controllers:

-IDT High Definition Audio CODEC;

-Intel Display Audio

 

Audio inputs and outputs:

- Internal Microphone Array (IDT High Definition Audio CODEC);

- Speakers / HP (IDT High Definition Audio Codec);

- Stero Mix (IDT High Definition Audio CODEC)

 

I looked for updates for each of these things but there were none. Haven't tried reinstalling the drivers mind you.

 

Thanks in advance for any help you guys can provide me!



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#2 dicke

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Posted 09 August 2014 - 07:38 PM

Welcome,

Is there a reason you haven't updated to w8.1?

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#3 Sc00ney

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Posted 10 August 2014 - 10:47 AM

Thanks for the reply Dick.

 

To be honest I didn't realise Windows didn't just apply all of the relevant updates automatically? Do you have to do it manually?

 

When I said I was on Windows 8 I didn't mean not the latest version :)



#4 dicke

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Posted 10 August 2014 - 01:20 PM

Just checking. W8.1 made a lot of changes and the difference in the versions might have been the difference in the results.

W8.1 must be done manually. It was in the app store but I'm not sure now where it's hiding.

One other possibility, since it seems to occur about the same time, all the time is temperature.

You might try http://www.bleepingcomputer.com/download/speccy/

to see if there is a temperature problem

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#5 saluqi

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Posted 15 August 2014 - 02:36 PM

What may be the same problem is discussed in this forum under "No sound on office laptop" and in the Internal Hardware forum under "help with laptop sound issues".

 

Upgrading to Windows 8.1 seems to have fixed the problem in at least some cases.

 

The laptop on which I have this problem has a High Definition Audio driver (RealTek in my case) and also the Intel Display Audio driver.  My other laptop, without the Intel driver, does not have the intermittent sound problem.  Could the Intel driver be interfering?  I notice that the case discussed here has the Intel driver as well as a High Definition Audio one . . .



#6 dicke

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Posted 15 August 2014 - 09:19 PM

Duplicates of almost everything tend to cause problems.

See if removing one resolves the problem.

Keep us posted


Stay well and surf safe [stay protected]

Dick E


#7 Sc00ney

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Posted 18 August 2014 - 04:18 AM

Hi guys,

The 8.1 update *seems* to have done the trick - no recurrence of the issue since.

Thanks for your help!

#8 dicke

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Posted 18 August 2014 - 07:04 AM

Glad to hear that all is well

Stay well and surf safe


Stay well and surf safe [stay protected]

Dick E





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