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5 replies to this topic

#1 Foolishsnowman

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Posted 09 August 2014 - 08:36 AM

Malware/adware/junk ware hijacking my steam 😦. Hello people I'm very new to this site and I apologise if there is already a thread on here to discuss this, I am NOT VERY computer savvy so please do bare that in mind. I recently made the mistake of downloading a film on my computer and I believe I may have an unwanted program on my computer now. When I launch steam my store page is littered with ad links, the words in steam (random words) are blue highlighted and if I hover over them they display an ad! After hours of searching across forums and discussion I have reason to believe it's malware or adware... I have tried so many things to remove this and fix the issue but nothing has worked. I have tried getting malware bytes and adware scanner, all of these program's DO DETECT issues and say that they have been quarantined but yet the issue is still there. I am currently in the process of doing a system restore as I had no idea what else to try! Can someone please give me some advise or help in any way. Thanks, Max

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#2 Foolishsnowman

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Posted 09 August 2014 - 08:40 AM

And the system restore did nothing to help. 😕
FYI I cannot actually click on anything in steam without a new steam web browser popping up and it displaying nothing....

#3 Foolishsnowman

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Posted 09 August 2014 - 09:03 AM

There are also ads all over here aswell in an amongst the words I have previously typed :(

#4 TheShooter93

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Posted 13 August 2014 - 01:05 PM

Hello Foolishsnowman,

My name is Cody and I'll be helping you clean up your computer. :)

I will reply to your posts as soon as possible -- typically within 24 hours. In turn, I ask that you please respond within 72 hours. If you know you will be away longer than that, I just ask for notice ahead of time.

Please do note any time differences between us. If I do not respond within 48 hours, feel free to send me a private message.

==========================================================================

Some points for you to keep in mind:
  • Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planned. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.
  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance.
  • Do not attach logs or use code boxes, just copy and paste the text.
  • Periodically update me on the condition of your computer, and provide detail in every post.
  • In the upper right hand corner of the topic you will see the Followtopic.jpg button. Click on this then choose Immediate E-Mail notification and then Proceed and you will be sent an email once I have posted a response.
  • If you do not reply to your topic after 5 days we assume it has been abandoned and I will close it.
  • Once things seem to be working again, please do not abandon the thread. I will give an "all-clean" message at the very end with some additional information on how to stay malware-free.
  • Lastly, I would like to remind you that most members here are volunteers, and sometimes "real life" can get in the way of our malware hunt. I will notify you if I know I will need to be away for longer than 48 hours.
==========================================================================

Farbar Recovery Scan Tool (FRST)
  • Download Farbar Recover Scan Tool for either 32 bit or 64 bit systems and save it to your desktop.
  • If you are unsure if you have 32 bit or 64 bit simply download and try one. If that doesn't run properly the other one should.
  • Double click the icon.
  • Click Yes to the disclaimer.
  • Make sure the Addition.txt box is checked.
  • Click Scan and allow the program to run.
  • Click OK on the Scan complete screen, then OK on the Addition.txt pop up screen.
  • 2 Notepad documents should now be open on your desktop.
  • Please copy and paste the contents of both in your reply

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.


#5 Foolishsnowman

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Posted 13 August 2014 - 01:33 PM

Hey Cody,

Thanks for responding but my anger with ads got the better of me and I just re-installed windows. Lost everything but problem solved.

Kind regards,
Max

#6 TheShooter93

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Posted 13 August 2014 - 01:46 PM

Sorry I was too late. :)

All Clean!

Congratulations on your clean PC! :thumbup2:

For keeping your PC clean, there are a few of main things to keep tabs on:

1) Make sure to keep your antivirus software up to date.

2) Keep Java, Adobe Flash Player, and Adobe Reader up to date. You can check for updates for these and other commonly used applications using Secunia Software Inspector and Calendar of Updates.

3) Run periodic scans using your antivirus software and Malwarebyte's Antimalware.

4) Most importantly, practice safe browsing. You are the ultimate protection tool.

-----------------------------------------------------------------------------


If everything is working as normal, feel free to enjoy your computer!

For further information, see the following links:

So How Did I Get Infected?

Miekies' Prevention Suggestions

Bleeping Computer's Suggestions on Ways to Keep Your Computer Safe

Please respond confirming you have read this and the status of your computer.

This thread will remain open for 48 hours after the posting of this "all-clean" for any questions you may have.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.





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