I have a unique problem.
A friend asked me to take a look at his HP G71-329WM laptop. This has 64 bit Windows 7 Home Premium installed.
The problem is that the laptop won't charge the battery when the system is powered up. If' it's powered down, the battery will charge ,but as soon as I hit the power button to power it up, the light near the power port and the one on the front of the laptop that indicates that the battery is charging go out.
What I've done so far:
- to rule out malware I ran a quick scan with Malwarebytes (which found and removed one issue) and Adwcleaner (which found and removed a few more). He's running Avast free AV and he also has this IObit crapware installed. (I'm not a fan, but I guess I don't see how this might contribute to THIS issue).
- I checked the BIOS level (thinking that there may be a BIOS update that may address this). The BIOS is currently at F.11 and the most recent is F.23 so it's two levels behind, but I can't update the BIOS because it says that it won't run unless the charger is plugged in (even though it is).
- I downloaded and installed the HP battery check software which says that the battery condition is fine. I'm a little suspect of that because the battery life after being charged is ~ 1 hour (but that may be because it's not being charged while running....I don't know)
So I'm at a loss to explain this one....anyone have any ideas?