Hi everyone. I ran across your site in my search engine when I was trying to see if I could find some help for my problems which I will list in the proper place. I read about this lady who had a laptop and had it "fixed" by Advanced Tech Support and lost all her files and had everything wiped out on the machine. Just let me say here that there is another place called Technical Support Live. I paid them $450 to "fix" my three computers. I will detail the problems I had and still have in another place since you don't want it here. So hello to everyone and it is going to take me awhile to go through everything on your site. I am hoping that I will find some answers to the problems I am having. Kyzikos1.