Hello! I'm a new member here hoping to find someone who can read minidumps to find out what exactly is causing my computer to BS and freeze. Different things happen at different times without pattern, so I'll list all the different things that have happened:
- BSOD (cause is listed as the IRQL/Driver IRQL/etc.)
- Freezing to where I have to hold the Power button/flip the power surge
- Freezing ON the BSOD
- Freezing on startup (has happened at password screen; at screen where I can choose Safe Mode/Safe Mode with Networking/etc.)
- Freezing on title screen
- Complete shut-off at random points without BS
- BS and then complete shutoff
Sometimes after the BS it will try to restart but freezes before it gets past the title screen (where it says "Compaq"). I've updated all drivers from the Device Manager. The BS started around late May, and have gotten more frequent and has a less and less percentage of coming back up. The only way that generally gets it to work for longer than a few seconds is to flip the power surge, wait a few hours, and then start it up. It may work for 2 days this way, but most of the time I can't even get it to come up. The only things I downloaded around that time was Norton renewal (I've had it for years so I don't know if the renewal would cause this) and Framework 4.5.1. I deleted both just to see and it BS/Froze/Shutdown anyways.
I deleted Framework 4.5.1 which seemed to help, as after I did that (and downloaded 4.5) is when it started working for 2 days at a time (before was the few-seconds-only). But it still BS. So I'm lost. I'm one of those people that generally can fix any software/hardware problem, but since BSOD's are nearly always unique to the user and without actual training of how to read minidumps I just don't know what problem it is that I need to try to fix!
I'm not sure the best way/preferred way to upload my minidumps (or anything else you need) as it won't let me upload it with the file attacher, so please just let me know how you'd like the info and I'll do my best to post it (if my computer allows it!). MANY thanks in advance!!
Compaq Presario SR5710Y
250GB Hard Drive
AMD Athlon X2 4450e Dual-Core
NVIDIA GeForce 6150 SE
Bought in 2009.