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Slow pc and keep shutting down


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#1 Rosorio63

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Posted 08 August 2014 - 09:54 AM

Hi, I am having a problem with my pc it keeps shutting down. Please could you help

 

Thanks



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#2 zingo156

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Posted 08 August 2014 - 10:25 AM

Please download and run speccy:

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

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#3 Rosorio63

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Posted 08 August 2014 - 12:03 PM

http://speccy.piriform.com/results/YO1gu5WVUoStCNpzKDVV3sV



#4 zingo156

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Posted 08 August 2014 - 12:23 PM

When the computer shuts down, is it shutting down normally or just turning off instantly? Is the computer shutting down during gaming or at random?

 

I can see the cpu is sitting at around 51C which is higher than all the other hardware but still safe operating temperature, I would recommend dusting out the computer as a first step. The max temp for the cpu is 71C. Thermal shut down could be the cause especially if the shut downs occur during cpu intense operations.

 

If the shut downs are random, it would seem more likely to be a power supply related issue.


Edited by zingo156, 08 August 2014 - 12:26 PM.

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#5 Rosorio63

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Posted 08 August 2014 - 12:49 PM

It shuts down and restart again at random sometimes when I log on



#6 zingo156

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Posted 08 August 2014 - 01:10 PM

I need a bit more info, when it shuts down, do you have to use the power button to turn it back on? Or is it just restarting? Have you ever gotten a blue screen which flashes before it shuts down?


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#7 Willy22

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Posted 08 August 2014 - 01:33 PM

- The amount of memory is too low. Although Microsoft says one can install Win 8 with 2 GB of memory, one should have - at least - 4 GB, if not more on a Win 8 64 bit system. You only have 3 GB. Having too little memory is confirmed by a VERY high memory usage (82%). I assume your harddrive is working overtime ?

Install PcWinTech's Cleanmem to reduce memory usage. That should improve overall system performance. If the system runs better then that's a confirmation you need more memory.

More memory & lower memory usage means that Windows can put a number of performance enhancement "tricks" to better use.

 

- You've got 2 Firewalls running (McAfee & MS Firewall). Disable one of them.

- Remove all Java software. You've got 5 versions (some of them outdated) installed. If you REALLY need Java then install the latest Java JRE v7.0 build 67 (both 32 and 64 bit)

- The BIOS dates from 2008. I am not sure if your system is able to run Windows 8.

http://windows.microsoft.com/en-us/windows-8/system-requirements

- You use the Torch webbrowser. Then you can disable Internet Explorer 10.


Edited by Willy22, 08 August 2014 - 01:55 PM.


#8 Rosorio63

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Posted 08 August 2014 - 01:49 PM

Hi Zingo thanks for your help. When it shuts down it turn back on on its own. Sometimes it get frozen and I have to turn it off  manually. I am not sure about seen the blue screen



#9 zingo156

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Posted 08 August 2014 - 01:50 PM

Please download Who Crashed? and save it to your desktop.

Double click whocrashedSetup.exe and choose Run

On Windows Vista, 7, 8 and 8.1 machines, when User Account Control asks if you wish to install this program, say YES to install the program on your computer.

Program can also be installed by right click and choosing Run As An Administrator.

On the next screen choose Next and accept the agreement.

Install the program in it's default location C:\Program Files\WhoCrashed (If your primary drive is different from C:, choose your primary drive.)

Choose Next and allow program to create a Start Menu Folder called WhoCrashed and click Next.

Allow program to create desktop icon and click Next.

Now Click Install.

Once the program is installed on your computer system, look for the WhoCrashed icon.png desktop Icon and double click it.

Accept the User Account Control request and the program will open on your screen and should look something like this.

whocrashed.png

Next, Click the Analyze button. analyze.png

An Information Window should appear on your screen prompting you to scroll down your screen.

If a report was generated we would like to have a look at this report.

To do this, click File analyze.png and then choose Export.

Save as WhoCrashedOutput.htm to your desktop.

Open WhoCrashedOutput.htm and copy and paste all of the contents from System Information (local) and Crash Dump Analysis and the Conclusion into your next reply.


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#10 Rosorio63

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Posted 08 August 2014 - 03:44 PM

System Information (local)
--------------------------------------------------------------------------------
 
computer name: HP
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\Windows
Hardware: KP315AA-ABU m9265.uk, HP-Pavilion, ASUSTeK Computer INC., Benicia
CPU: GenuineIntel Intel® Core™2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 3220459520 total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Thu 07/08/2014 09:16:28 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080714-33758-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440) 
Bugcheck code: 0xA (0xFFFFF8A003681E98, 0x2, 0x1, 0xFFFFF802D0B1A600)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
 
 
 
On Thu 07/08/2014 09:16:28 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: sppd.sys (SPPD+0x2CF0) 
Bugcheck code: 0xA (0xFFFFF8A003681E98, 0x2, 0x1, 0xFFFFF802D0B1A600)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\SPPD.sys
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: sppd.sys . 
Google query: sppd.sys IRQL_NOT_LESS_OR_EQUAL
 
 
 
On Wed 06/08/2014 08:43:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080614-18798-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x223E2) 
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR
 
 
 
 
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
 
3 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 
 
atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
sppd.sys 
 
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
 
 
Read the topic general suggestions for troubleshooting system crashes for more information. 
 
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 


#11 Rosorio63

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Posted 08 August 2014 - 04:15 PM

 System Information (local)

--------------------------------------------------------------------------------
 
computer name: HP
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:\Windows
Hardware: KP315AA-ABU m9265.uk, HP-Pavilion, ASUSTeK Computer INC., Benicia
CPU: GenuineIntel Intel® Core™2 Quad CPU Q6600 @ 2.40GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 3220459520 total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
--------------------------------------------------------------------------------
 
Crash dump directory: C:\Windows\Minidump
 
Crash dumps are enabled on your computer.
 
On Thu 07/08/2014 09:16:28 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080714-33758-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x5A440) 
Bugcheck code: 0xA (0xFFFFF8A003681E98, 0x2, 0x1, 0xFFFFF802D0B1A600)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 
 
 
 
On Thu 07/08/2014 09:16:28 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: sppd.sys (SPPD+0x2CF0) 
Bugcheck code: 0xA (0xFFFFF8A003681E98, 0x2, 0x1, 0xFFFFF802D0B1A600)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\SPPD.sys
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. 
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: sppd.sys . 
Google query: sppd.sys IRQL_NOT_LESS_OR_EQUAL
 
 
 
On Wed 06/08/2014 08:43:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\080614-18798-01.dmp
This was probably caused by the following module: atikmdag.sys (atikmdag+0x223E2) 
Bugcheck code: 0xA0000001 (0x5, 0x0, 0x0, 0x0)
Error: CUSTOM_ERROR
file path: C:\Windows\system32\drivers\atikmdag.sys
product: ATI Radeon Family
company: Advanced Micro Devices, Inc.
description: ATI Radeon Kernel Mode Driver
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.). 
Google query: Advanced Micro Devices, Inc. CUSTOM_ERROR
 
 
 
 
--------------------------------------------------------------------------------
Conclusion
--------------------------------------------------------------------------------
 
3 crash dumps have been found and analyzed. 2 third party drivers have been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers: 
 
atikmdag.sys (ATI Radeon Kernel Mode Driver, Advanced Micro Devices, Inc.)
sppd.sys 
 
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination the errors that have been reported for these drivers and include the brand and model name of your computer as well in the query. This often yields interesting results from discussions from users who have been experiencing similar problems.
 
 
Read the topic general suggestions for troubleshooting system crashes for more information. 
 
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further. 


#12 zingo156

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Posted 09 August 2014 - 06:20 AM

Update your video card driver. You may have a memory related issue so lets run Memtest86 to test your ram.

 

Download any of these versions listed below and burn directly to a disc, then boot to the disc, if you decide to use the usb flash version, back up your data from the flash drive as it requires a format. Let the test run for at least 3 passes which generally takes 2-3 hours. Let me know any errors listed in red if you see any.

 


** Memtest86+ V5.01 (27/09/2013)**


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#13 Rosorio63

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Posted 12 August 2014 - 04:14 PM

Hi iam sorry i didnt get back to you until now. I have downloaded the program onto my usb but i have been having trouble being able to run the memtest. I have been searching on how to do it but it seems that i cant access my bios on my hp computer from either the advance settings or by pressing the f1 or f2 keys. So atm iam not sure how to run the test. On the other hand ive also noticed that my pc doesnt take any updates from windows 8. 

 

Thank you very much concerning this matter i hope to hear from you soon.



#14 Bulgaristan

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Posted 13 August 2014 - 04:41 AM

Try with delete :)

But to be honest I see you have crashes from CD/DVD drive try to unplug the device (power and interface cable), your memory is really low for windows 8, upgrade is strongly recommended.

Also I would check the FAN of the VGA because the last memory dumps is from you ATI VGA, however memtest is great idea.

This look like old machine the best is to contact vendor for dust cleaning, thermal paste and FAN replacement.

 

I hope this will help you.

Andy


Edited by Bulgaristan, 13 August 2014 - 04:46 AM.


#15 zingo156

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Posted 13 August 2014 - 07:03 AM

For HP Delete is usually the key to get into bios, you can also tap F9 to go to the boot menu options and then select USB from there.


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