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Windows Hard Drive Failure?


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#1 TheOddTruth

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Posted 08 August 2014 - 01:22 AM

So.. Today I've been receiving this message from Windows. It says "Windows detected a hard disk problem. Back up your files immediately to prevent information loss, and then contact computer manufacturer to determine if you need to repair or replace the disk." Then it gives me options to backup, or ask again later..

 

Immediately I became concerned because I have a lot of information on this hard drive that I cannot recover if my hard drive is in disrepair. Immediately, I ran a disk check which came out error free. I contacted a friend who is a bit saavy with computers and he told me to download a program called "speccy" so I can monitor all of my computer's systems. If it's legitimate information, here is the information I was given by this program in regard to the hard drive:

 

S.M.A.R.T
Status Bad
Temperature 34 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 58 58 62 0005CB22C0 Bad
02 Throughput Performance 0 100 100 40 0000000000 Good
03 Spin-Up Time 1 ms 252 252 33 0000000001 Good
04 Start/Stop Count 264 100 100 0 0000000108 Good
05 Reallocated Sectors Count 0 100 100 5 0000000000 Good
07 Seek Error Rate 0 100 100 67 0000000000 Good
08 Seek Time Performance 0 100 100 40 0000000000 Good
09 Power-On Hours (POH) 72d 11h 97 97 0 00000006CB Good
0A Spin Retry Count 0 100 100 60 0000000000 Good
0C Device Power Cycle Count 195 100 100 0 00000000C3 Good
BF G-sense error rate 0 100 100 0 0000000000 Good
C0 Power-off Retract Count 14 100 100 0 000000000E Good
C1 Load/Unload Cycle Count 1,072 100 100 0 0000000430 Good
C2 Temperature 34 °C 176 176 0 0000110022 Good
C4 Reallocation Event Count 0 100 100 0 0000000000 Good
C5 Current Pending Sector Count 8 100 100 0 0000000008 Warning
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 UltraDMA CRC Error Count 0 200 200 0 0000000000 Good
DF Load/Unload Retry Count 0 100 100 0 0000000000 Good
 
 
Now to be up front, I have absolutely NO idea what any of this means. But if anyone else knows if my hard drive is really having issues based on this information or any other information I can provide, I would be extremely grateful. If the warning is just a hoax/bug, i'd appreciate knowing how to keep it from popping up every 15 minutes or so while i'm trying to work.
 
In addition, my computer boots up properly and my OS (Windows 8) is navigating smoothly.
 
Here are my specs:
 
Operating System
Windows 8 64-bit
CPU
Intel Core i3 @ 1.50GHz 59 °C
Sandy Bridge 32nm Technology
RAM
4.00GB Single-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
Acer Aspire S3-391 (U3E1) 59 °C
Graphics
Generic PnP Monitor (1366x768@60Hz)
Intel HD Graphics 3000 (Acer Incorporated [ALI])
Storage
465GB Hitachi HTS545050A7E380 (SATA) 34 °C
18GB SATA SSD (SSD)
Optical Drives
DTSOFT Virtual CdRom Device
Audio
Realtek High Definition Audio
 
Thank you in advance for your advice and potential solutions to my problem. :)

 



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#2 cat1092

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Posted 08 August 2014 - 01:45 AM

TheOddTruth, Welcome to BC Forums! :)

 

You one of the lucky ones & are getting a warning. Many doesn't. 

 

Your HDD is showing signs of failure & you should replace ASAP. Use any free backup software to create an image of your HDD & look for a new one of equal or better specs. 

 

This isn't a hoax & shouldn't be considered as one. If you have no experience, nor knows anyone who knows how to swap a HDD, you should take to to a shop that does. 

 

If you're interested in learning how to do this yourself, let us know. 

 

Best of Luck,

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 


#3 TheOddTruth

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Posted 08 August 2014 - 03:33 AM

Considering that I am on an extremely fixed income the only option i'd really have is to not get prodded by the costs of hiring someone to replace it for me. Before I move forward, can you inform me as to specifically why my HDD is showing signs of failure? I've never had this happen before and this laptop is only 3 months old and has been treated like a precious gem. Regardless, I appreciate the input. :)



#4 ElfBane

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Posted 08 August 2014 - 04:00 AM

 Before I move forward, can you inform me as to specifically why my HDD is showing signs of failure? I've never had this happen before and this laptop is only 3 months old and has been treated like a precious gem. Regardless, I appreciate the input. :)

If it's only 3 months old then I would invoke the warranty.



#5 Guest_Joe C_*

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Posted 08 August 2014 - 06:26 AM

This is Why:

 

S.M.A.R.T
Status Bad
 

C5 Current Pending Sector Count 8 100 100 0 0000000008 Warning

More info about what that means is here:

 

A bad sector is a sector on a computer's disk drive or flash memory that cannot be used due to permanent damage (or an OS inability to successfully access it), such as physical damage to the disk surface (or sometimes sectors being stuck in a magnetic or digital state that cannot be reversed[clarify]) or failed flash memory transistors. It is usually detected by a disk utility software such as CHKDSK or SCANDISK on Microsoft systems, or badblocks on Unix-like systems. When found, these programs may mark the sectors unusable (most file systems contain provisions for bad-sector marks) and the operating system skips them in the future.

http://en.wikipedia.org/wiki/Bad_sector

 

S.M.A.R.T. Failure:

http://en.wikipedia.org/wiki/S.M.A.R.T.

 

 

Your hard drive is starting to fail....if you have data on that drive you wish to keep then you must back that data up asap and go through the proper channels for the warranty repair of your pc.

Who ever it is that's going to warranty your pc, they  normally will not save your data when they replace that hard drive.



#6 zingo156

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Posted 08 August 2014 - 08:12 AM

Joe C is 100% accurate, good post!

 

SMART data shows these issues:

 

01 Read Error Rate 0 58 58 62 0005CB22C0 Bad (This means your drive is having problems reading data from the disk)

 

C5 Current Pending Sector Count 8 100 100 0 0000000008 Warning (This means your drive has identified blocks it potentially can not read/write so it added those sectors to a list to be reallocated, the drive will disable the bad sector and replace it with one from the reserve spare pool the next time the drive writes to that sector, some drives attempt to write to the sector and if that write fails then they re-map)

 

A few facts from studies: A hard drive with a bad block is 17 times more likely to fail catastrophically within 60 days than a hard drive with no bad blocks (google). A hard drive with SMART warnings is 39 times more likely to fail than a drive that has no error report from SMART.

 

Your hard drive is no longer a trust worthy drive, as stated, backup your important data to an external hard drive or flash drive. If your computer is under warranty, definitely get the drive replaced, it shouldn't cost anything but you may be out of a computer for a while.


Edited by zingo156, 08 August 2014 - 08:20 AM.

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#7 TheOddTruth

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Posted 08 August 2014 - 02:44 PM

 

Your hard drive is no longer a trust worthy drive, as stated, backup your important data to an external hard drive or flash drive. If your computer is under warranty, definitely get the drive replaced, it shouldn't cost anything but you may be out of a computer for a while.

 

I understand and appreciate everyone's help on this matter and I do plan on doing something about it in the near future. However, with the semester starting in a few days there isn't any option for me right now other than to keep using the computer and pray it keeps working long enough to get through this 8-week subterm.

 

Interestingly enough, while I was typing this I decided to run another speccy report on the HDD and suddenly it reads that everything is good:

 

S.M.A.R.T
Status Good
Temperature 31 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Attribute name Real value Current Worst Threshold Raw Value Status
01 Read Error Rate 0 82 82 62 0002250000 Good
02 Throughput Performance 0 100 100 40 0000000000 Good
03 Spin-Up Time 1 ms 225 225 33 0000000001 Good
04 Start/Stop Count 265 100 100 0 0000000109 Good
05 Reallocated Sectors Count 0 100 100 5 0000000000 Good
07 Seek Error Rate 0 100 100 67 0000000000 Good
08 Seek Time Performance 0 100 100 40 0000000000 Good
09 Power-On Hours (POH) 72d 17h 97 97 0 00000006D1 Good
0A Spin Retry Count 0 100 100 60 0000000000 Good
0C Device Power Cycle Count 196 100 100 0 00000000C4 Good
BF G-sense error rate 1 100 100 0 0000000001 Good
C0 Power-off Retract Count 14 100 100 0 000000000E Good
C1 Load/Unload Cycle Count 1,073 100 100 0 0000000431 Good
C2 Temperature 30 °C 200 200 0 000011001E Good
C4 Reallocation Event Count 0 100 100 0 0000000000 Good
C5 Current Pending Sector Count 8 100 100 0 0000000008 Good
C6 Uncorrectable Sector Count 0 100 100 0 0000000000 Good
C7 UltraDMA CRC Error Count 0 200 200 0 0000000000 Good
DF Load/Unload Retry Count 0 100 100 0 0000000000 Good
 
.....
 
So exactly what does this mean? Can a "sector" suddenly repair itself?


#8 zingo156

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Posted 08 August 2014 - 02:53 PM

Bad Sectors should be re-mapped automatically by the hard drive's controller after it attempts to write to them and fails. The sector is still "bad" but the drive adds it to a black list so it is not used. The Read Error Rate changed but the pending sector count remained the same so I am not sure why SMART is reporting good there.

 

I just noticed you have 2 physical storage devices an ssd and hitachi hard drive. Can you post the entire speccy report, you can follow these instructions:

 

  • Go to Piriform's website, and click the big download.png button.
     
  • Next, click Download from Piriform.com (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
     
  • You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
     
  • After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
     
  • Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
    p22004369.gif
  • Now, at the top, click File > Publish Snapshot
  • You will see the following prompt:
    p22004371.gif
  • Click Yes > then Copy to Clipboard
    p22004372.gif
  • Now, once you are back in the forum topic you are posting in, click the p22004370.gif button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.
  • Congrats! You have just posted your specs!

Edited by zingo156, 08 August 2014 - 02:54 PM.

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#9 TheOddTruth

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Posted 08 August 2014 - 03:03 PM

http://speccy.piriform.com/results/JrHWL4jAxz1mdKe8oUMcVS0

 

 

 

... I hope I did this right. lol



#10 zingo156

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Posted 08 August 2014 - 03:10 PM

You did it correctly, the Hitachi disk is still reporting 8 pending sectors. I am not sure why the SMART status has changed. The read error rate may have something to do with that. Each manufacturer's SMART data is a bit different with how it reports things. The drive may run for a long time, however when you get a SMART warning it is a good idea to backup your data frequently to a second source. It is a good idea to keep data backed up on multiple devices even if your hard drive is in perfect shape.


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#11 TheOddTruth

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Posted 08 August 2014 - 03:21 PM

In that case, I'll just see if I can find a bargain on an external drive and try to back up all of my important files asap. I appreciate everyone's help and extensive knowledge about these things in which I have no clue about lol.

 

Thank you!



#12 Guest_Joe C_*

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Posted 08 August 2014 - 08:37 PM

You can get a PNY Attaché 2 64GB USB 3.0 Flash Drive Model P-FD64GTBAT2-GE

for as little as $25.00 at New Egg. That should hold a lot of data for you,

 

You can get a new 500 GB drive for around the $50 - $60. dollar range from New Egg too


Edited by Joe C, 08 August 2014 - 09:37 PM.


#13 cat1092

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Posted 08 August 2014 - 08:59 PM

You can find bargains on the Newegg site for external drives, if you sign up for promos. They'll email you the codes. 

 

http://www.newegg.com/

 

I've been buying from the site since early 2010 & sometimes there's unbeatable deals on the site. However, I now shy away from a lot of their "Shell Shockers", many are items they want to move. Which in itself, I don't have an issue with, it's just that some of this overstock is junk, though as few good items can be found too. Just be careful with these. 

 

Otherwise, I've found many great computer components, accessories & deep discounts on security on the site, including one notebook that I still have from 2011. Which happens to be my second best computer to this date & was the best until last October. Most all of the security, I purchased for less than $20, 3 PC's with 1 year protection, just had to download the latest version to install. These were on promo due to being boxed versions & no one is going to give full price in mid 2014 for a box that says "2013" on it. 

 

There are many great deals on internal HDD's & SSD's also, which if you were out of warranty, I'd advise you grab a nice fast SSD for less than $100 for 120-128GB, less than $150 for 180-250GB ones. 

 

Being that your computer is covered by a warranty, which wasn't in your OP, however I understand that everyone can't think of every detail in a situation, you should contact Acer at the end of your end of your 8 week subterm. There may be a way to get a rush on a replacement, though I cannot promise this. 

 

Also, I want to point out, I highly encourage everyone at every skill level, to perform their own maintenance when possible. This includes the upgrade/replacement of commonly replaced components such as RAM & HDD's. Most of the time, though it may seem to be intimidating work, after all is said & done, turns out to be easy. Not to carry the unit to a shop. That, I always leave up to the OP, some are more willing to learn than others & it's these very forums where many, including myself, took maintenance (other than warranty related issues) in my hands. 

 

My closing words to your OP, were that if you interested in learning, to just let us know. Many computer owners are interested in the DIY concept, as one can purchase far more superior components than what a shop (especially those contracted by major retailers) will install, at a lesser price. And afterwards, having the satisfaction to being able to say "I did it!", a huge accomplishment & hurdle crossing for many to begin performing most all their computing needs themselves. 

 

In your case, being under warranty, breaking the screws, some of which as a tag across, may void the warranty, so I suggest not to do this in your case. 

 

I do suggest, in case you haven't already, to create your recovery media, be it the normally three DVD set, or a Recovery Drive, which normally requires a 16GB Flash drive. Many of these are now around $10 on the Newegg site. This way, should you have issues with your replacement drive (or OS provided), you'll have the ability to reload the factory contents & start fresh. Everyone should have a means available to quickly restore their OS to like new condition, which is why all major OEM's are required to provide two solutions. Recovery Partition access to those whose HDD is still in good working order & the creation of Recovery Media, as explained above. 

 

Not all contracted "authorized repair centers" are created equal. Many of these OEM's has no US factory to ship to & repair, so the units are sent to a central processing facility, whom will determine where it goes from there. Some may be quality providers, others may be for bid, the lowest priced contractor getting the jobs. While not all of these are bad, there are some shady ones. Which is why you should create Recovery Media, just in case one sticks a non-genuine OS onto the computer, or clones what you have over to what may not be a brand new drive (read your warranty, the OEM reserves the right to replace with new, refurbished or recertified (used) components) & issues arises post warranty. This way, you're covered, 

 

Hope that things works out well for you & should you need further assistance, don't hesitate to ask. 

 

All the Best,

Cat


Performing full disc images weekly and keeping important data off of the 'C' drive as generated can be the best defence against Malware/Ransomware attacks, as well as a wide range of other issues. 





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