In the Control Panel open Programs and Features and search for TornTv. If you find it uninstall it.
Once the search is complete a list of the pending items will be displayed. If you see any which you do not want removed, remove the check mark next to it.
You will receive a message telling you that all programs will be close so that the infections can be removed. Click on Ok.
When the cleaning process is complete a log of what was removed will be presented. Please copy and the paste this log in your next post.
An icon will be created on your desktop. Double-click that icon to launch the program.
If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
Please download and scan with SUPERAntiSpyware Free
- Double-click SUPERAntiSypware.exe and use the default settings for installation.
If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
In the Main Menu, click the Preferences... button.
Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
Scan for tracking cookies.
Terminate memory threats before quarantining.Click the "Close" button to leave the control center screen and exit the program.
Do not run a scan just yet.
- Close browsers before scanning.
Reboot your computer in "Safe Mode
" using the F8
method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".
Scan with SUPERAntiSpyware as follows:
On the left, make sure you check C:\Fixed Drive.
On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
Make sure everything has a checkmark next to it and click "Next".
A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
If asked if you want to reboot, click "Yes" and reboot normally.
- Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
To retrieve the removal information after reboot, launch SUPERAntiSpyware again.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.Click Close to exit the program.
- Click Preferences, then click the Statistics/Logs tab.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner
instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.
You will be prompted to update Malwarebytes, to do so click on Update Now.
3) The scan will automatically run now.
4) When the scan is complete the results will be displayed. Click on Quarantine All, then click on Apply Actions
5) To complete any actions taken you will be asked if you want to restart your computer, click on Yes
6) Please post the Malwarebytes log.
To find your Malwarebytes log,download mbam-check.exe
and save it to your desktop.
To open the log double click on mbam-check.exe on your desktop. When the log opens, scroll down toward the bottom of the log to Quarantined Items. Copy and paste this in your next post.
You should check to see if your browser/s are using this.
Remove from Internet Explorer
Press Alt+T and click Internet Options.
Open the General tab.
Change the home page and click OK.
Press Alt+T and click Manage Add-ons.
Click Toolbars and Extensions and remove unwanted extension.
Click Search Providers and set a new default search engine.
Remove from Google Chrome
Press Alt+F and point to Tools.
Remove unwanted extensions.
Under On startup, select the last option and click Set pages.
Set a new startup page.
Under Search, click Manage search engines and click enter the URL of your new default search provider. Click Ok.
Remove from Mozilla Firefox
Press Alt+T and click Options.
Open the General tab and change the home page.
Press Ctrl+Shift+A and click Extensions.
Remove unwanted extensions.
Close the tab.
Click the search engine icon next to the search box and select a new search provider.