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I think I may have a virus, computer crashes


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20 replies to this topic

#1 crystalm36

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Posted 05 August 2014 - 05:45 PM

Hi,

I really think that my computer may be infected. It freezes on a page and it won't shut down until I push down the button on the tower. Sometimes it just crashes and restarts itself. One time it was typing backwards in a search engine. Could someone please help me?

Thank you,

 

I am running:
Windows 7 64 bit
IE 11
Firefox 28.0
Norton Antivirus 360
 



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#2 Broni

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Posted 05 August 2014 - 06:48 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
  • List Restore Points

Click Go and post the result.

p22002970.gif Please download Malwarebytes Anti-Malware to your desktop.
NOTE. If you already have MBAM 2.0 installed scroll down.

  • Double-click mb3-setup-1878.1878-3.5.1.2522.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to the following:

    • Launch Malwarebytes Anti-Malware
    • A 14 day trial of the Premium features is pre-selected. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.

  • Click Finish.
  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.



If you already have MBAM 2.0 installed:

  • On the Dashboard, click the 'Update Now >>' link
  • After the update completes, click the 'Scan Now >>' button.
  • Or, on the Dashboard, click the Scan Now >> button.
  • If an update is available, click the Update Now button.
  • A Threat Scan will begin.
  • When the scan is complete, if there have been detections, click Apply Actions to allow MBAM to clean what was detected.
  • In most cases, a restart will be required.
  • Wait for the prompt to restart the computer to appear, then click on Yes.


How to get logs:
(Export log to save as txt)


  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the Scan Log which shows the Date and time of the scan just performed.
  • Click 'Export'.
  • Click 'Text file (*.txt)'
  • In the Save File dialog box which appears, click on Desktop.
  • In the File name: box type a name for your scan log.
  • A message box named 'File Saved' should appear stating "Your file has been successfully exported".
  • Click Ok
  • Attach that saved log to your next reply.



(Copy to clipboard for pasting into forum replies or tickets)

  • After the restart once you are back at your desktop, open MBAM once more.
  • Click on the History tab > Application Logs.
  • Double click on the scan log which shows the Date and time of the scan just performed.
  • Click 'Copy to Clipboard'
  • Paste the contents of the clipboard into your reply.


p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.
Do NOT use spoilers.
Do NOT edit your reply to post additional logs. Create new reply. I'll not get any email notifications about edits so I won't know you posted something new.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 crystalm36

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Posted 06 August 2014 - 06:25 AM

Thank you Broni for helping me, I will try to get this done asap and post each findings.



#4 crystalm36

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Posted 06 August 2014 - 06:30 AM

 Results of screen317's Security Check version 0.99.86  
 Windows 7 Service Pack 1 x64 (UAC is enabled)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!  
Norton 360    
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 65  
 Adobe Flash Player 14.0.0.145  
 Adobe Reader 10.1.10 Adobe Reader out of Date!  
 Mozilla Firefox (31.0)
 Google Chrome 35.0.1916.153  
 Google Chrome 36.0.1985.125  
 Google Chrome plugins...  
````````Process Check: objlist.exe by Laurent````````  
 Norton ccSvcHst.exe
 Norton Online Engine 2.3.0.7 ccSvcHst.exe
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 3%
````````````````````End of Log``````````````````````
 



#5 crystalm36

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Posted 06 August 2014 - 06:32 AM

Farbar Service Scanner Version: 21-07-2014
Ran by RANDY (administrator) on 06-08-2014 at 07:31:52
Running from "C:\Users\RANDY\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****



#6 crystalm36

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Posted 06 August 2014 - 06:36 AM

MiniToolBox by Farbar  Version: 21-07-2014
Ran by RANDY (administrator) on 06-08-2014 at 07:34:59
Running from "C:\Users\RANDY\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : RANDY-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : A4-BA-DB-02-03-F7
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : fd9d:9cd3:144f:0:4542:801e:8239:5e0c(Preferred)
   Temporary IPv6 Address. . . . . . : fd9d:9cd3:144f:0:a040:9545:fbd0:72fa(Preferred)
   Link-local IPv6 Address . . . . . : fe80::4542:801e:8239:5e0c%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.131(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, August 05, 2014 11:52:50 PM
   Lease Expires . . . . . . . . . . : Wednesday, August 06, 2014 11:52:50 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 245676763
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-B9-FF-C9-A4-BA-DB-02-03-F7
   DNS Servers . . . . . . . . . . . : 208.180.42.68
                                       208.180.42.100
                                       192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{491EEC9D-97C7-4B7A-A28E-3BF9239C50E2}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6abd:3c93:3dd5:3f57:fe7c(Preferred)
   Link-local IPv6 Address . . . . . : fe80::3c93:3dd5:3f57:fe7c%13(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled
Server:  rdns01.suddenlink.net
Address:  208.180.42.68

Name:    google.com
Addresses:  2607:f8b0:4000:802::100e
      74.125.225.230
      74.125.225.231
      74.125.225.232
      74.125.225.233
      74.125.225.238
      74.125.225.224
      74.125.225.225
      74.125.225.226
      74.125.225.227
      74.125.225.228
      74.125.225.229


Pinging google.com [74.125.227.174] with 32 bytes of data:
Reply from 74.125.227.174: bytes=32 time=50ms TTL=55
Reply from 74.125.227.174: bytes=32 time=50ms TTL=55

Ping statistics for 74.125.227.174:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 50ms, Maximum = 50ms, Average = 50ms
Server:  rdns01.suddenlink.net
Address:  208.180.42.68

Name:    yahoo.com
Addresses:  206.190.36.45
      98.138.253.109
      98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=48ms TTL=51
Reply from 98.139.183.24: bytes=32 time=78ms TTL=51

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 48ms, Maximum = 78ms, Average = 63ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...a4 ba db 02 03 f7 ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1    192.168.1.131     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link     192.168.1.131    276
    192.168.1.131  255.255.255.255         On-link     192.168.1.131    276
    192.168.1.255  255.255.255.255         On-link     192.168.1.131    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.1.131    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.1.131    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 13     58 2001::/32                On-link
 13    306 2001:0:9d38:6abd:3c93:3dd5:3f57:fe7c/128
                                    On-link
 10     28 fd9d:9cd3:144f::/64      On-link
 10    276 fd9d:9cd3:144f:0:4542:801e:8239:5e0c/128
                                    On-link
 10    276 fd9d:9cd3:144f:0:a040:9545:fbd0:72fa/128
                                    On-link
 10    276 fe80::/64                On-link
 13    306 fe80::/64                On-link
 13    306 fe80::3c93:3dd5:3f57:fe7c/128
                                    On-link
 10    276 fe80::4542:801e:8239:5e0c/128
                                    On-link
  1    306 ff00::/8                 On-link
 13    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/05/2014 11:53:08 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 131.1.168.192.in-addr.arpa. PTR RANDY-PC.local.

Error: (08/05/2014 11:53:08 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.131:5353   18 131.1.168.192.in-addr.arpa. PTR RANDY-PC-2.local.

Error: (08/05/2014 08:21:42 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x001a2519
Faulting process id: 0x1830
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (08/04/2014 08:47:54 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x001a2519
Faulting process id: 0x1ff0
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (08/02/2014 04:53:38 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 131.1.168.192.in-addr.arpa. PTR RANDY-PC.local.

Error: (08/02/2014 04:53:37 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Received from 192.168.1.131:5353   18 131.1.168.192.in-addr.arpa. PTR RANDY-PC-2.local.

Error: (08/02/2014 11:03:24 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x001a2519
Faulting process id: 0xb50
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (07/31/2014 11:03:40 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x001a2519
Faulting process id: 0x1bf8
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (07/31/2014 10:36:14 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.17207, time stamp: 0x53a20c50
Faulting module name: nvwgf2um.dll, version: 9.18.13.1106, time stamp: 0x50f9458d
Exception code: 0xc0000005
Fault offset: 0x001a2519
Faulting process id: 0x1618
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3

Error: (07/31/2014 03:15:01 PM) (Source: Bonjour Service) (User: )
Description: mDNSCoreReceiveResponse: Unexpected conflict discarding   16 131.1.168.192.in-addr.arpa. PTR RANDY-PC.local.


System errors:
=============
Error: (08/05/2014 11:55:34 PM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (08/05/2014 11:55:34 PM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (08/05/2014 11:53:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NOF
RxFilter

Error: (08/05/2014 11:53:05 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (08/05/2014 11:53:01 PM) (Source: Service Control Manager) (User: )
Description: The Kinoni Service service failed to start due to the following error:
%%2

Error: (08/05/2014 11:52:48 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 6:44:54 PM on ‎8/‎5/‎2014 was unexpected.

Error: (08/05/2014 10:34:28 AM) (Source: Service Control Manager) (User: )
Description: The NVIDIA Update Service Daemon service failed to start due to the following error:
%%1069

Error: (08/05/2014 10:34:28 AM) (Source: Service Control Manager) (User: )
Description: The nvUpdatusService service was unable to log on as .\UpdatusUser with the currently configured password due to the following error:
%%1330

To ensure that the service is configured properly, use the Services snap-in in Microsoft Management Console (MMC).

Error: (08/05/2014 10:32:26 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ccSet_NOF
RxFilter

Error: (08/05/2014 10:32:23 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2010-02-04 10:33:54.557
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\RANDY\AppData\Local\Temp\mc2709E.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2010-02-04 10:33:54.542
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\RANDY\AppData\Local\Temp\mc2709E.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2009-12-31 19:24:50.731
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\RANDY\AppData\Local\Temp\mc2497E.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2009-12-31 19:24:50.731
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume3\Users\RANDY\AppData\Local\Temp\mc2497E.tmp because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.


========================= Devices: ================================

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name:
Description:
Class Guid:
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.

Name: Norton Online Settings Manager
Description: Norton Online Settings Manager
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ccSet_NOF
Problem: : This device is not present, is not working properly, or does not have all its drivers installed. (Code 24)
Resolution: The device is installed incorrectly. The problem could be a hardware failure, or a new driver might be needed.
Devices stay in this state if they have been prepared for removal.
After you remove the device, this error disappears.Remove the device, and this error should be resolved.


========================= Memory info: ===================================

Percentage of memory in use: 34%
Total physical RAM: 6134.99 MB
Available physical RAM: 4023.41 MB
Total Pagefile: 12268.16 MB
Available Pagefile: 10013.69 MB
Total Virtual: 4095.88 MB
Available Virtual: 3976.11 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:921.35 GB) (Free:799.14 GB) NTFS

========================= Users: ========================================

User accounts for \\RANDY-PC

Administrator            Guest                    RANDY                    
UpdatusUser              


**** End of log ****
 



#7 crystalm36

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Posted 06 August 2014 - 06:55 AM

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 8/6/2014
Scan Time: 7:40:29 AM
Logfile:
Administrator: Yes

Version: 2.00.2.1012
Malware Database: v2014.08.06.03
Rootkit Database: v2014.08.04.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: RANDY

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 389663
Time Elapsed: 9 min, 38 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 3
PUP.Optional.Yontoo.A, HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{FD72061E-9FDE-484D-A58A-0BAB4151CAD8}, Quarantined, [b9a2fac944379a9cc1eda3c1f50d8977],
PUP.Optional.SaveValet.A, HKU\S-1-5-21-1326855574-3751379306-1673610768-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\mffdcionknddopdmdnloanoafafkmckb, Quarantined, [adae15ae6813c4722cb4e1fda959926e],
PUP.Optional.SaveValet.A, HKU\S-1-5-21-1326855574-3751379306-1673610768-1003-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\GOOGLE\CHROME\EXTENSIONS\mffdcionknddopdmdnloanoafafkmckb, Quarantined, [f764d6ed92e92313815f9747c53d59a7],

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 3
PUP.Optional.VisualBee, C:\Windows\System32\Tasks\VisualBeeRecovery, Quarantined, [23384182ea91c96d02edf0e3956d40c0],
PUP.Optional.ASK.A, C:\Users\RANDY\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (                  "homepage": "http://www.search.ask.com/?gct=hp",), Replaced,[ed6efdc60576f44291dc995bd62e30d0]
PUP.Optional.ASK.A, C:\Users\RANDY\AppData\Local\Google\Chrome\User Data\Default\Preferences, Good: (), Bad: (      "startup_urls": [ "http://www.search.ask.com/?tpid=ORJ-SPE&o=APN11411&pf=V7&trgb=CR&p2=Replaced,[98c3d2f12457f343267951a3df25cb35]EBBJReplaced,[98c3d2f12457f343267951a3df25cb35]EOSJ000Replaced,[98c3d2f12457f343267951a3df25cb35]EYYReplaced,[98c3d2f12457f343267951a3df25cb35]EUS&gct=hp&apn_ptnrs=BBJ&apn_dtid=Replaced,[98c3d2f12457f343267951a3df25cb35]EOSJ000Replaced,[98c3d2f12457f343267951a3df25cb35]EYYReplaced,[98c3d2f12457f343267951a3df25cb35]EUS&apn_dbr=cr_36.0.1985.125&apn_uid=D182E43E-C51D-4F77-BBF6-262513AD1549&itbv=12.15.1.20&doi=2014-08-01&psv=&pt=tb", "http://www.msn.com/?pc=UP46&ocid=UP46DHP&dt=112312" ],), Replaced,[98c3d2f12457f343267951a3df25cb35]

Physical Sectors: 0
(No malicious items detected)


(end)



#8 crystalm36

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Posted 06 August 2014 - 07:10 AM

Malwarebytes Anti-Rootkit BETA 1.07.0.1012
www.malwarebytes.org

Database version: v2014.05.21.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.17207
RANDY :: RANDY-PC [administrator]

8/6/2014 7:57:08 AM
mbar-log-2014-08-06 (07-57-08).txt

Scan type: Quick scan
Scan options enabled: Anti-Rootkit | Drivers | MBR | Physical Sectors | Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken
Scan options disabled:
Objects scanned: 350602
Time elapsed: 10 minute(s), 33 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

Physical Sectors Detected: 0
(No malicious items detected)

(end)
 


---------------------------------------
Malwarebytes Anti-Rootkit BETA 1.07.0.1012

© Malwarebytes Corporation 2011-2012

OS version: 6.1.7601 Windows 7 Service Pack 1 x64

Account is Administrative

Internet Explorer version: 11.0.9600.17207

File system is: NTFS
Disk drives: C:\ DRIVE_FIXED
CPU speed: 2.660000 GHz
Memory total: 6433001472, free: 3865890816

Downloaded database version: v2014.08.06.03
Canceled update
=======================================
Initializing...
Done!
Scanning drivers directory: C:\WINDOWS\SYSTEM32\drivers...
Done!
Drive 0
This is a System drive
Scanning MBR on drive 0...
Inspecting partition table:
MBR Signature: 55AA
Disk Signature: BAC58161

Partition information:

    Partition 0 type is Other (0xde)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 63  Numsec = 80262

    Partition 1 type is Primary (0x7)
    Partition is ACTIVE.
    Partition starts at LBA: 81920  Numsec = 21229568
    Partition file system is NTFS
    Partition is bootable

    Partition 2 type is Primary (0x7)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 21311488  Numsec = 1932210176

    Partition 3 type is Empty (0x0)
    Partition is NOT ACTIVE.
    Partition starts at LBA: 0  Numsec = 0

Disk Size: 1000204886016 bytes
Sector size: 512 bytes

Scanning physical sectors of unpartitioned space on drive 0 (1-62-1953505168-1953525168)...
Done!
Scan finished
=======================================


Removal queue found; removal started
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\VBR-0-1-81920-i.mbam...
Removing C:\ProgramData\Malwarebytes' Anti-Malware (portable)\MBR-0-r.mbam...
Removal finished
 



#9 crystalm36

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Posted 06 August 2014 - 07:13 AM

Rkill 2.6.7 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2014 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/06/2014 08:11:24 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKLM\Software\Classes\exefile\shell\runas\command\\IsolatedCommand was changed. It was reset to "%1" %*!


Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 08/06/2014 08:12:36 AM
Execution time: 0 hours(s), 1 minute(s), and 11 seconds(s)
 



#10 Broni

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Posted 06 August 2014 - 06:43 PM

Good :)

 

p22002970.gif Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

p22002970.gif Please download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.


p22002970.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.


p22002970.gif Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Click on "Run ESET Online Scanner" button.
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.


My Website

p4433470.gif

My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#11 crystalm36

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Posted 06 August 2014 - 07:26 PM

Norton box came up and said that AdwCleaner exe was not safe and was removed. Should I disable Norton before downloading it?



#12 Broni

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Posted 06 August 2014 - 07:41 PM

Yes please.


My Website

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#13 crystalm36

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Posted 06 August 2014 - 08:04 PM

Ok it found something but it won't finish cleaning it because it stopped working says "Aut2 has stopped working"

 

here is the log for that

# AdwCleaner v3.303 - Report created 06/08/2014 at 20:54:49
# Updated 06/08/2014 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : RANDY - RANDY-PC
# Running from : C:\Users\RANDY\Downloads\adwcleaner_3.303.exe
# Option : Scan

***** [ Services ] *****

Service Found : APNMCP

***** [ Files / Folders ] *****

Folder Found : C:\Program Files (x86)\AskPartnerNetwork
Folder Found : C:\ProgramData\apn
Folder Found : C:\ProgramData\AskPartnerNetwork
Folder Found : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\jbkceikmmebhmgcjiemejoaeholbnnjl
Folder Found : C:\Users\RANDY\AppData\Local\AskPartnerNetwork

***** [ Scheduled Tasks ] *****

Task Found : VisualBeeRecovery

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AskPartnerNetwork
Key Found : HKCU\Software\Google\Chrome\Extensions\jbkceikmmebhmgcjiemejoaeholbnnjl
Key Found : [x64] HKCU\Software\AskPartnerNetwork
Key Found : HKLM\Software\AskPartnerNetwork
Key Found : HKLM\SOFTWARE\Google\Chrome\Extensions\jbkceikmmebhmgcjiemejoaeholbnnjl
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\DomaIQ10_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\DomaIQ10_RASMANCS
Value Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnTbMon]

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.17207


-\\ Mozilla Firefox v31.0 (x86 en-US)

[ File : C:\Users\RANDY\AppData\Roaming\Mozilla\Firefox\Profiles\i099q024.default-1395702570928\prefs.js ]


-\\ Google Chrome v36.0.1985.125

[ File : C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Search Provider] : hxxp://search.aol.com/aol/search?query={searchTerms}
Found [Search Provider] : hxxp://www.ask.com/web?q={searchTerms}

[ File : C:\Users\RANDY\AppData\Local\Google\Chrome\User Data\Default\preferences ]

Found [Extension] : jbkceikmmebhmgcjiemejoaeholbnnjl
Found [Extension] : ohgcjecomkebbohfjgmncelbhogbbokf

*************************

AdwCleaner[R0].txt - [2071 octets] - [06/08/2014 20:54:49]

########## EOF - C:\AdwCleaner\AdwCleaner[R0].txt - [2131 octets] ##########
 



#14 Broni

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Posted 06 August 2014 - 08:05 PM

Go on with other steps.


My Website

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#15 crystalm36

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Posted 06 August 2014 - 08:15 PM

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.1.4 (04.06.2014:1)
OS: Windows 7 Home Premium x64
Ran by RANDY on Wed 08/06/2014 at 21:07:39.59
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~




~~~ Services



~~~ Registry Values



~~~ Registry Keys



~~~ Files



~~~ Folders

Failed to delete: [Folder] "C:\Program Files (x86)\coupons"
Successfully deleted: [Empty Folder] C:\Users\RANDY\appdata\local\{5C70CE78-9383-4B2C-8F3A-9BE70D99C09E}



~~~ FireFox

Emptied folder: C:\Users\RANDY\AppData\Roaming\mozilla\firefox\profiles\i099q024.default-1395702570928\minidumps [1 files]



~~~ Event Viewer Logs were cleared





~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Wed 08/06/2014 at 21:13:58.09
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 






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