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PC Freezing Issue!


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#1 Disleksik

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Posted 05 August 2014 - 04:57 PM

I built my first PC back in March-April, and ever since I've been having an issue with it. About 2-5 minutes after boot-up, it freezes. It doesn't happen in Safe Mode, and it's been happening during the Windows 7 installation. I uninstalled windows (thinking that that was the issue), and for a week I have been trying to reinstall it but it freezes anywhere from 0-97% complete. When it freezes I have to do a hard reboot, and start all over again. It's very frustrating, I'm not sure if it's a problem on my part, or if it's the hardware that is failing. I've asked on other forums and have heard many different things, I've heard it was the PSU not having enough wattage (I'll post specs below), I've heard it was overheating, and also that it was my HDD failing. I've replaced the RAM and my mobo so those aren't the issue, I'm using the stock heatsink right now, but when the issue first arose I was using an an aftermarket heatsink, the Hyper 212 EVO.
My mom was going to take it to a PC repair shop this weekend, but if it's just a heat issue I think I could resolve that myself, I just want some final opinions on it.

My specs:
CPU: AMD FX-6300
GPU: Asus GeForce GTX760 DirectCU II OC
Mobo: ASRock 970 Extreme3 R2.0
RAM: Corsair Vengeance 8gb (2x4gb)
PSU: Seasonic 550w Modular
HDD: WD Caviar Blue 1TB
OS: Windows 7 Ultimate 64bit
Case: NZXT Source 210 Elite (if it matters)



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#2 jhayz

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Posted 05 August 2014 - 08:48 PM

I've heard it was the PSU not having enough wattage (I'll post specs below)

 

Seasonic are quality PSUs but for the sake of checking further especially on freezing problems, the power supply is worth a look at this point. Since the motherboard and memory are replaced (depending on the brands or speed specification), the hard drive could be the next culprit as you failed to mention if a diagnostic was made during this time. See also BIOS updates if available as sometimes this fixes certain stability issues.


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#3 zingo156

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Posted 06 August 2014 - 07:28 AM

Please let us know if you have run a diagnostic on the hard drive, something like the seatools or MHDD diagnostic test will show if a hard drive has a problem. Also are you loading windows from a disc? Is it a genuine windows disc? Please give us all of the details of how you are trying to install the OS.

 

A new motherboard and new ram does not mean 100% you won't have problems with either component, running memtest is a good step for testing ram: http://www.memtest.org/#downiso

 

You can download memtest and burn it directly to a disc, then boot to the disc and allow it to run for at least 3 passes, if you have any errors in RED post the information in the error here.


Edited by zingo156, 06 August 2014 - 07:30 AM.

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#4 Disleksik

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Posted 06 August 2014 - 04:39 PM

I have no disk drive, so I installed it with a flash drive, but I had a key so it's genuine. I finally got it to install and I've checked the Event Viewer, and I have 6 Critical errors, they're all Kernel-Power, if that helps at all. I've already run Memtest, but I can run it again and let you guys know how it works out.


Edited by Disleksik, 06 August 2014 - 04:48 PM.


#5 jhayz

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Posted 06 August 2014 - 09:55 PM

See Windows Kernel Power causes. Occuring random restarts, thermal events and freezing are primary culprits with regard to this error.


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