Hello guys! I come with an issue that has left my boyfriend and I completely stumped. Hopefully someone will have an idea that works.
I recently moved from VA to TN, thus had to switch internet. My old modem/router combination was provided by my old service provider, CenturyLink. I am now on Charter, via their modem and a Netgear router. My computer's connection was working fine before the move and can still connect with my old modem. However, I am canceling that service soon, but I cannot connect to the Charter internet.
Here is what we've tried:
Directly connected to the modem itself (same issue)
Different ports on the router (same issue)
Different network card (same issue)
Updating drivers (same issue)
A factory reset on the router (same issue)
Different cable (same issue)
I've also tried ipconfig, netsh resets, etc. fixes as well with no luck (basically everything on the first couple of pages of google for this issue). I even manually entered the IP (instead of it finding one) and all that info. When I do this (the manual IP), I can connect, but I still have no internet. No webpages load, I cannot ping anything (no host found), I cannot connect Skype, etc.
I CAN ping the computer's IP when I do ipconfig. I cannot ping anything else. The connection works fine with every other thing we have connected - computers (one wired and one wireless), the phones connecting to wireless, etc. Everything else works, just not my computer.
Any ideas and solutions? We'd greatly appreciate it!