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Web browser virus removal


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4 replies to this topic

#1 Tech Dude

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Posted 05 August 2014 - 08:15 AM

I noticed that istart123 had taken over chrome. I did research on proper removal, then executed those steps. It no longer opens up as home page in chrome, but Avast tells me it is trying to install a browser extension in chrome. I have tried multiple malware programs. Any suggestions?

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#2 Starbuck

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Posted 08 August 2014 - 04:08 PM

Hi Tech Dude

Please take note of the following:

1. Please do not run any other tools unless instructed.
2. Please don't install or uninstall anything unless asked.
3. The cleaning process is not instant. Please continue to review my answers until I tell you that your computer is clean.
4. If there's anything that you don't understand, please ask your question(s) before proceeding with the fixes.
5. Please reply to this thread. Do not start a new topic.


Step 1
Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer.
  • After the scan has finished...
  • Click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
Step 2
There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.

If you are unsure what you're system bit type is..... click Here for help.

For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.

For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.
  • Double-click the downloaded icon to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator

    frsticon_zpsdc3cbdc3.png
  • When the tool opens click Yes to disclaimer.

    frstdis_zps7f598f12.png
  • Make sure that Addition.txt is selected at the bottom
  • Press Scan button.

    newfrst_zpsa63ffa3d.png
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply also.
In your next reply, please submit:
JRT.txt
AdwCleaner report
Both reports from FRST


Thanks.

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#3 Tech Dude

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Posted 08 August 2014 - 07:38 PM

Hey there Starbuck. I have just read your response, and intend to execute the steps provided as soon as possible. Once completed I will notify you so we can move forward in removing this thing. Thanks!



#4 Starbuck

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Posted 09 August 2014 - 05:02 AM

Ok, thanks for letting me know.  :thumbup2:


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#5 Starbuck

Starbuck

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Posted 21 August 2014 - 03:22 PM

Due to the lack of feedback, this Topic will now be closed.

If you need this topic reopened, please request this by sending one of the Moderating team or an Administrator
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.

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