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Dell Inspiron 15 3521 Blue screen ERROR


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11 replies to this topic

#1 Umairdr82

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Posted 04 August 2014 - 11:07 PM

I am using a new (non-refurbished) Dell Inspiron 15 3521 laptop with Core i3 and windows 7. I have had this problem for a while that the computer suddenly shows a blue screen with error written on it and after memory dump it has to be restarted.

Of late this problem has become more common, occuring once or twice in every hour of use. NO, I HAVE NOT INSTALLED ANY NEW HARDWARE LATELY.

Please help.

 

Crash dump report showed following report:

 

On Mon 8/4/2014 7:24:48 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\080514-16645-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0x4A (0x73742E09, 0x2, 0x0, 0xFFFFF8800761BB60)
Error: IRQL_GT_ZERO_AT_SYSTEM_SERVICE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a thread is returning to user mode from a system call when its IRQL is still above PASSIVE_LEVEL.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Attached Files



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#2 Allan

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Posted 05 August 2014 - 06:50 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.w

hen scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 Umairdr82

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Posted 06 August 2014 - 12:00 AM

Did as advised. Here it is.

 

==================================================
Dump File         : 080514-16645-01.dmp
Crash Time        : 8/5/2014 12:24:48 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73742e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0761bb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080514-16645-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 8/5/2014 12:26:08 AM
==================================================

==================================================
Dump File         : 080414-22432-01.dmp
Crash Time        : 8/4/2014 9:33:38 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`736a2e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`07998b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080414-22432-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 8/4/2014 9:35:13 AM
==================================================

==================================================
Dump File         : 080414-18158-01.dmp
Crash Time        : 8/4/2014 9:13:55 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73b02e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`07be8b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\080414-18158-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 8/4/2014 9:15:02 AM
==================================================

==================================================
Dump File         : 072914-14086-01.dmp
Crash Time        : 7/29/2014 10:04:34 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73d72e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`03c9fb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072914-14086-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/29/2014 10:13:21 PM
==================================================

==================================================
Dump File         : 072914-24694-01.dmp
Crash Time        : 7/29/2014 9:54:11 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`742e2e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`099d0b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072914-24694-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/29/2014 9:55:46 PM
==================================================

==================================================
Dump File         : 072714-23056-01.dmp
Crash Time        : 7/27/2014 10:54:04 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73642e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0a9e9b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072714-23056-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/27/2014 10:55:32 PM
==================================================

==================================================
Dump File         : 072714-25443-01.dmp
Crash Time        : 7/27/2014 6:32:44 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73c92e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0262eb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072714-25443-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/27/2014 6:33:50 PM
==================================================

==================================================
Dump File         : 072314-26644-01.dmp
Crash Time        : 7/22/2014 11:16:50 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73ad2e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`094b1b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072314-26644-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/23/2014 3:29:22 AM
==================================================

==================================================
Dump File         : 072114-18501-01.dmp
Crash Time        : 7/21/2014 8:44:37 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73cd2e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`09aecb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\072114-18501-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/21/2014 8:45:44 AM
==================================================

==================================================
Dump File         : 071614-19905-01.dmp
Crash Time        : 7/16/2014 12:36:32 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73e02e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`08be0b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\071614-19905-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/16/2014 12:38:55 PM
==================================================

==================================================
Dump File         : 071614-26067-01.dmp
Crash Time        : 7/16/2014 12:32:33 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73402e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0938fb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\071614-26067-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/16/2014 12:34:04 PM
==================================================

==================================================
Dump File         : 071614-25303-01.dmp
Crash Time        : 7/16/2014 12:18:37 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`734f2e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`07fa7b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\071614-25303-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/16/2014 12:25:40 PM
==================================================

==================================================
Dump File         : 071314-23774-01.dmp
Crash Time        : 7/13/2014 11:41:52 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`73992e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0910fb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\071314-23774-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/13/2014 11:43:01 AM
==================================================

==================================================
Dump File         : 071314-26036-01.dmp
Crash Time        : 7/13/2014 12:27:14 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`74e02e09
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`09211b60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\071314-26036-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/13/2014 12:28:57 AM
==================================================

==================================================
Dump File         : 070714-24211-01.dmp
Crash Time        : 7/7/2014 10:18:30 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`019bca1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\070714-24211-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/7/2014 10:20:16 AM
==================================================

==================================================
Dump File         : 070514-19687-01.dmp
Crash Time        : 7/5/2014 12:52:32 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`01825a1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\070514-19687-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,608
Dump File Time    : 7/5/2014 12:56:12 AM
==================================================

==================================================
Dump File         : 051814-27066-01.dmp
Crash Time        : 5/18/2014 8:17:04 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`01928a1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\051814-27066-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 5/18/2014 8:18:16 AM
==================================================

==================================================
Dump File         : 042014-17518-01.dmp
Crash Time        : 4/20/2014 8:33:13 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`76f7133a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`093bfb60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75bc0
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\042014-17518-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 4/20/2014 8:34:32 PM
==================================================

==================================================
Dump File         : 040914-15100-01.dmp
Crash Time        : 4/9/2014 3:49:27 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`01bc3a1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\040914-15100-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 4/9/2014 3:53:01 PM
==================================================

==================================================
Dump File         : 040214-15288-01.dmp
Crash Time        : 4/2/2014 9:17:39 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000050
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0199e250
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+2f250
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\040214-15288-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 4/2/2014 9:18:49 AM
==================================================

==================================================
Dump File         : 040214-17674-01.dmp
Crash Time        : 4/1/2014 11:59:18 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`019c5a1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\040214-17674-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 4/2/2014 12:00:28 AM
==================================================

==================================================
Dump File         : 032414-27596-01.dmp
Crash Time        : 3/24/2014 12:25:56 AM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0197ea1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\032414-27596-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 3/24/2014 12:27:20 AM
==================================================

==================================================
Dump File         : 032214-22276-01.dmp
Crash Time        : 3/22/2014 11:29:35 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0195fa1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\032214-22276-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 3/22/2014 11:31:08 PM
==================================================

==================================================
Dump File         : 022814-16052-01.dmp
Crash Time        : 2/28/2014 3:50:36 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : 00000000`00000008
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`01825a1d
Caused By Driver  : NETIO.SYS
Caused By Address : NETIO.SYS+25a1d
File Description  : Network I/O Subsystem
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7601.18327 (win7sp1_gdr.131125-2337)
Processor         : x64
Crash Address     : ntoskrnl.exe+75bc0
Stack Address 1   :
Stack Address 2   :
Stack Address 3   :
Computer Name     :
Full Path         : C:\Windows\Minidump\022814-16052-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
Dump File Size    : 281,552
Dump File Time    : 2/28/2014 3:52:15 PM
==================================================
 



#4 Allan

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Posted 06 August 2014 - 06:43 AM

1) Have you recently installed or updated any device drivers?

2) Is Windows Update allowed to install drivers?

3) Please open Device Manager. Are there any yellow or red symbols?

4) You say the system is new. HOW new? Did you recently reinstall Windows by any chance?



#5 nencywillims

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Posted 07 August 2014 - 05:38 AM

If you are getting a blue screen and then your computer immediately restart without being able to read the text in the blue screen, follow the steps below. If you're unable to get into Windows to perform the steps below, boot the computer into Safe Mode.
 
From the Desktop right-click on My Computer.
 
Click the Properties option.
In the System Properties window click the Advanced tab or the Advanced system settings link.
In Advanced click the Settings button under Startup and Recovery.
In the Startup and Recovery window uncheck the Automatically restart check box.
Click Ok.


#6 Allan

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Posted 07 August 2014 - 06:40 AM

While the above instructions are fine to stop the system from rebooting and to keep the bsod on the screen, we do not need that right now since you have already posted the bsod information we need.



#7 Umairdr82

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Posted 07 August 2014 - 11:41 PM

In response to BC Advisor's suggestions:

 

1. No I havent installed any new drivers recently myself.

2. Windows is configured for automatic updates (Does it include drivers? I guess so)

3. The device manager seems OK with only one yellowish symbol (image attached)

4. The system is about 6 months old and I havent reinstalled windows ever since I got it.

 

Regards



#8 Umairdr82

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Posted 07 August 2014 - 11:46 PM

I am unable to load image of device manager screenshot (Cannot seem to find the attach button)



#9 Allan

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Posted 08 August 2014 - 06:27 AM

 
 

 

In response to BC Advisor's suggestions:

 

1. No I havent installed any new drivers recently myself.

2. Windows is configured for automatic updates (Does it include drivers? I guess so)

3. The device manager seems OK with only one yellowish symbol (image attached)

4. The system is about 6 months old and I havent reinstalled windows ever since I got it.

 

Regards

 

What is the yellow symbol next to in device manager?

 

STOP Windows Update from installing drivers.



#10 hamluis

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Posted 08 August 2014 - 09:18 AM

To see the attachments option...click the button More Reply Option in the window where you are typing your post..

 

Louis



#11 Umairdr82

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Posted 09 August 2014 - 03:03 AM

Here is my device manager screen shot.

 

Regards

Attached Files



#12 Allan

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Posted 09 August 2014 - 05:27 AM

Go to the Dell website, enter your service tag number and go to the downloads page for your laptop. Download and install the chipset driver and the correct driver for your network adapter. Reboot. Let's see if that helps.






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